Faxability in New Zealand

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petermcg

77 posts

Master Geek

#89862 9-Sep-2011 15:27

I am having difficulty in setting up my Fax. I have faxability ie , seperate number and ring style for fax. My Fax is HP psc 2410 all in one.The Fax will recognise Distinctive alerts DA1 DA2 and ,, DA4 when we ring our phone provider they dont understand and cant help. We can send faxs ok, but when recieving our fax is not picking up.Our fax is set up to answer after 2 rings and to answer a Single ring. We dont think we get a single ring from our provider for fax calls. It sounds like a double ring with a larger lag in between. When we set our Fax to answer double ring, (like when the phone rings) it does answer. So what we want our provider to tell us is what style ring they are sending us,,,,,, DA1 DA2 or DA4 single double or triple rings,, but they cant tell us.

Can any one throw any light on this subject for us please.

[Mod (N8): Fixed formatting]

grb67

63 posts

Master Geek

#519246 10-Sep-2011 12:24

Make sure fax is is set to manual not auto.
Then set the first distinctive ring pattern, call the number with your mobile, if the fax doesn't answer set to the second ring pattern and so on.
This method is the trial and error, if at first you don't succeed....

Remember it takes at least 2 rings for the fax to decode the distiinctive ring so let it ring 4 times before moving to the next pattern.

But most important make sure the fax is in Manual recieve mode not Auto or Fax/Tel

petermcg

77 posts

Master Geek

#519258 10-Sep-2011 13:10

M not sure if we can change it from manual to auto, the only place in settings that comes close is rings to answer.

6 rings
no answer
2 rings
3 rings
4 rings
5 rings

At the moment we have it set to no answer, just until we get it sorted.

We are sure we have the fax set correctly. The only way to make the fax answer is set to two rings,, but we need that for the phone.

The knob that we rang for help, said it was the fax at the senders end that sends the cadence 4 ring, but this cant be correct as when we call our fax from mobile it still uses cadence 4 , which is supposed to be a single ring, but does not sound like it, it sounds more like a doble ring with a longer space.

I know what double ring is (ie normal telephone ring) ring . ring ........... ring . ring but what does a cadence 4 ring (DA4) supposidly known as single ring sound like.

I will add that it worked ok with our last fax ,, a brother, but not this one HP. We acn send fax,, we can recieve and answer manually , but not make it answer automatic ,, single ring after 2 rings..

The HP PCS 2400 series and the HP 2500 series have been designed to work with the distinctive ring,, faxibility in new zealand. However in order to work the Answer Ring Pattern must be set to Single Rings. The single rings option has been specifically designed to work with the Distinctive Alert Faxability...

I am sure that it is a single ring that is not working correctly.
What do you think.

Peter McGuire

sbiddle

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#519264 10-Sep-2011 13:28

DA 1 (normal ringing cadence):
400 ms on, 200 ms off,
400 ms on, 2000 ms off,
and repeated.
DA 2 : 400 ms on, 2600 ms off,
and repeated.
DA 3 : 400 ms on, 200 ms off,
400 ms on, 200 ms off,
400 ms on, 1400 ms off,
and repeated.
DA 4 : 400 ms on, 800 ms off,
400 ms on, 1400 ms off,
and repeated.

These are all covered by TNA specs available on the Telepermit website. Faxability always uses the DA4 cadence.

I assume you've read the addendum's that most HP devices all have included with them in regards to faxability in NZ? No idea what it says, but I've seen it when installing a unit in the past.

daparrot

128 posts

Master Geek

#519268 10-Sep-2011 13:49

I have had various issues with HP MFC's and faxability to the point I just dont sell them anymore.

If you call HP support and get them to step you through the setup ( where they get you to do some nonstandard settings ) you will get it going.

I have hassled HP asking them to give some written setup instructions for their MFC's but they wont do it and insist you spend 40minutes on the phone being stepped through the process.

They make what shouldnt be difficult very much so

Bruce

petermcg

77 posts

Master Geek

#519303 10-Sep-2011 16:24

Thanks guys for the Help.. I will contact HP on monday if all else fails.

Part of the problem is the missus changed us from telecom a while back and we are now with kinect, they havent had much to do with faxs.

Yes DA4 thats what we got ringing now on our fax number, it worked with the brother fax, but to me it dosent describe its self as a single ring to me.

I think a single ring pattern is more like DA2 400ms on and 2600ms off and so on. I think this is the distinctive ring that we are looking for,and will maybe work with the HP, I think they just got there ring patterns mixed up.

Not looking forward to that phone call again.

Peter

sbiddle

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#519354 10-Sep-2011 19:20

Who are Kinect? I can assume they're simply reselling Telecom's PSTN services, in which case the settings won't differ.

grant_k

3539 posts

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#519363 10-Sep-2011 19:48

petermcg: Part of the problem is the missus changed us from telecom a while back and we are now with kinect, they havent had much to do with faxs.

As Steve says above, Kinect have nothing to do with the technical specs of your phone service, only your internet. Telecom's Faxability service may be resold by Kinect, but they cannot change the configuration for you.

petermcg: Yes DA4 thats what we got ringing now on our fax number, it worked with the brother fax, but to me it dosent describe its self as a single ring to me.

It definitely isn't a single ring, rather it's a weird-sounding double ring.

petermcg: I think a single ring pattern is more like DA2 400ms on and 2600ms off and so on. I think this is the distinctive ring that we are looking for...

This ringing cadence is not available for Faxabillity in NZ, only DA4.

petermcg: and will maybe work with the HP, I think they just got there ring patterns mixed up.
Not looking forward to that phone call again.

I went through all of this drama many years ago with an HP OfficeJet, and resolved never to bother with it again. HP Tech. Support in Singapore (I think it was), told me how to change the timeout values for "Ring On" and "Ring Off". These were in milliseconds IIRC, and by tweaking the values, I did eventually get Faxability to work. To access those values, I had to download a utility program which let me Get/Set all the internal register values of the HP OfficeJet. Being a capable assembly-language programmer from way back, it didn't bother me one bit, but I can't imagine Joe Bloggs doing it!

After I ditched the HP because of ongoing paper-feed issues, I subscribed to a Fax-to-email service, and never again needed to bother with incoming faxes waking us up in the middle of the night, the HP not being left in the correct receive mode, etc, etc. I still have an Epson Multi-function unit which I occasionally send the odd fax from, but never need to bother with receiving faxes any more, as there are now much better ways of doing it.

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n00dy

482 posts

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#519379 10-Sep-2011 20:36

Sounds like faxability has not been setup on the exchange by your provider. When you ring in on the fax number with the fax unplugged your will hear a different ring pattern one long ring compared to the ring if you rang your standard number. contact your provider

petermcg

77 posts

Master Geek

#519465 11-Sep-2011 08:51

I can just see it now,,, me in there trying to reprogram the HP firmware with her indoors standing over me, and the boy there telling me what Im doing wrong,,

No

Im am quite interested in the fax to email service,, so who is best to contact for this. Do we still use the distinctive ringing, and does the machine still ring when one comes through,, do I need a NZ fax to email service and how much for the service. Also if I can still send fax from our 3 in 1,, and do i need a new number etc.

Peter McGuire

Hunter

78 posts

Master Geek

#519494 11-Sep-2011 10:53

I bought some 30 of these machines some time ago before I realised that they do not do faxibility
But after some asking around, manage to find a way to get them to work

Apparently they are not made to handle faxibility in NZ, something to do with ring timing

If you have no luck on Monday, send me a pm and will try to see if I still have the procedure.
From memory, you need to press 3 buttons while turning the machine on to get into the system menu then change 2 values in there

grant_k

3539 posts

Uber Geek

Trusted

#519506 11-Sep-2011 11:48

petermcg: Im am quite interested in the fax to email service,, so who is best to contact for this.

The providers have all changed since I used this service, but after a quick look on Google, this company in Australia seems to provide the best deal for low-volume usage @ AUS$8 per month + 15c per page received:

https://www.ozefax.com.au/nz-fax-numbers.aspx

Here is a NZ company who charge $25 + GST per month for up to 200 pages:

http://www.ifax.co.nz/cost.html

Obviously, it will depend on your usage as to which of those is best for you.

petermcg: Do we still use the distinctive ringing, and does the machine still ring when one comes through...

You can kiss goodbye to Telecom's Faxability service and all the hassles with distinctive ringing. Incoming faxes will just appear in your inbox, along with other email.

petermcg: Also if I can still send fax from our 3 in 1,, and do i need a new number etc.

You can still send faxes as before. Just remember to reprogram your fax's CSID to reflect the number provided by Ozefax or Ifax. Recipients of your faxes will then reply to the correct number.

petermcg

77 posts

Master Geek

#519514 11-Sep-2011 12:24

Hunter: I bought some 30 of these machines some time ago before I realised that they do not do faxibility
But after some asking around, manage to find a way to get them to work

Apparently they are not made to handle faxibility in NZ, something to do with ring timing

If you have no luck on Monday, send me a pm and will try to see if I still have the procedure.
From memory, you need to press 3 buttons while turning the machine on to get into the system menu then change 2 values in there

Thanks for that, it would seem that they wont answer to cadence 4 but will answer to cadence 2, but we dont have that here. I would be most interested if you could find the procedure to make them work. I would like to sort it with out having to ring any help lines if I can. petermcguire@mail.com

I found a setting that requires you to set your country and mine was set to Aus, so I have changed that to new zealand and i am waiting for the next fax to see what happens.

petermcg

77 posts

Master Geek

#519515 11-Sep-2011 12:29

grant_k:
petermcg: Im am quite interested in the fax to email service,, so who is best to contact for this.

The providers have all changed since I used this service, but after a quick look on Google, this company in Australia seems to provide the best deal for low-volume usage @ AUS$8 per month + 15c per page received:

https://www.ozefax.com.au/nz-fax-numbers.aspx

Here is a NZ company who charge $25 + GST per month for up to 200 pages:

http://www.ifax.co.nz/cost.html

Obviously, it will depend on your usage as to which of those is best for you.

petermcg: Do we still use the distinctive ringing, and does the machine still ring when one comes through...

You can kiss goodbye to Telecom's Faxability service and all the hassles with distinctive ringing. Incoming faxes will just appear in your inbox, along with other email.

petermcg: Also if I can still send fax from our 3 in 1,, and do i need a new number etc.

You can still send faxes as before. Just remember to reprogram your fax's CSID to reflect the number provided by Ozefax or Ifax. Recipients of your faxes will then reply to the correct number.

Thanks for that we dont send many fax but recieve more and most are a waste of paper and ink. I will wait till monday and make a descision, the aussies seem to have the best deals.
Peter