Problems accessing telecom.co.nz on iphone, XT network.

Forums › Spark New Zealand (including Skinny and BigPipe) › Problems accessing telecom.co.nz on iphone, XT network.

djbutt

16 posts

Geek

#89906 11-Sep-2011 00:04

Hi all

The last two days I've been unable to access any telecom.co.nz sites (particularly the usage meter :7) via my iphone, or my Macbook tethered to the iphone 3g (OS 4.1). My broadband plan rolled over last night and I am not having any problems accessing any other internet sites.

I am using the APN internet.telecom.co.nz for both Cellular Data and Tethering.

Has anyone else struck this problem or have any suggestions?

Cheers and thanks.

Danny

michaelmurfy

meow
13579 posts

Uber Geek
+1 received by user: 10910

Moderator

ID Verified

Trusted

Lifetime subscriber

#519437 11-Sep-2011 01:19

Tether it to your computer and try http://telecom.co.nz/smobile - other than that attempt to restore your iPhone / try your sim in another device.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.

corksta

2405 posts

Uber Geek
+1 received by user: 382

Trusted

Subscriber

#519458 11-Sep-2011 07:55

Usage meter has worked once in the last couple days while accessing the site on an iPhone 4.

ferg_nz

175 posts

Master Geek
+1 received by user: 18

#519476 11-Sep-2011 09:58

I noticed yesterday (10-9-11) that i could not access any telecom.co.nz site via a XT Data Connection. i was also trying to check the balance on the data account at sphone.telecom.co.nz not sure if it is working today as i dont have the data sim anymore. also notice the site for checking the Prepaid data usage was not working well whit the known cell number and password.

I figured it was just me but maybe not. Any one from Telecom on Geekzone want to make a comment??

nitrotech

1285 posts

Uber Geek
+1 received by user: 168

#519478 11-Sep-2011 10:00

Don't know about yesterday but http://m.telecom.co.nz/yourtelecom is working fine on iPhone

djbutt

16 posts

Geek

#519511 11-Sep-2011 12:03

Thanks Nigel and all, good to know I'm not the only one. Today I can access all telecom sites including sphone no problem with no changes to my setup. Perhaps a DNS thing at Telecom's end?

notsogeek

3 posts

Wannabe Geek

#520536 13-Sep-2011 16:24

Hi There Everyone,

I have been having issues accessing any Telecom websites including our Telecom business webmail. THis all started Thursday last week of which I have been on the phone with Telecom since Friday trying to figure out why this is happening. Today they finally told me that they have no idea and are at a loss as to what is happening and suggested I try my local computer 'fix-it' shop, and taking our NetComm MyZone Mobile 3G wifi router home with me and trying it there.

Everyone else in the office who shares the netcomm is having that same issues.

Funny thing is, i can access all of the internet except anything Telecom - SO WEIRD!

I have signed up to geekzone today to ask if any of you are still having a problem?

Please make note of my username "notsogeek" - I know how to use a computer reasonably well, but not where NEAR as well as most of you im sure - so any responses in 'layman' terms would be much appreciated.

HP

Shop now for HP laptops and other devices (affiliate link).

nitrotech

1285 posts

Uber Geek
+1 received by user: 168

#520555 13-Sep-2011 17:00

Yep same problem on my t-stick haven't been able to access any *.telecom.co.nz for the past 2 days

akia

489 posts

Ultimate Geek
+1 received by user: 3

Trusted

#520787 14-Sep-2011 09:26

Guys I have someone investigating this for you - will let you know.

akia

489 posts

Ultimate Geek
+1 received by user: 3

Trusted

#520788 14-Sep-2011 09:27

In the meantime, if someone has logged this through 123 can they provide a fault number to me?

notsogeek

3 posts

Wannabe Geek

#520831 14-Sep-2011 10:32

Hello Everyone,

wow - ok so i'm not going insane - it is happening to others too.

I tried the NetComm device at home last night and still no luck - so not an area issue presumably.

The trouble for us is that we have webmail through Telecom for the business and have not been able to access it since Thursday afternoon. I am having to access work emails at home (which is working) - our provider is Telstra here at home.

The other issue for Telecom was that I appeared to be the only one who has rung in with the complaint.

AKIA - I have been provided a reference number of which all notes should be recorded. This is 234513081365.

akia

489 posts

Ultimate Geek
+1 received by user: 3

Trusted

#521004 14-Sep-2011 15:26

Hi team,

We've found the cause and we'll look to fix this asap. As soon as I get word that it's resolved I'll let you know.

Cheers,
Amber Craig

Dyson

Shop now for Dyson appliances (affiliate link).

1yippy1

67 posts

Master Geek
+1 received by user: 1

#521038 14-Sep-2011 16:34

Only works with Internet explorer not safari or mozilla :(

akia

489 posts

Ultimate Geek
+1 received by user: 3

Trusted

#521117 14-Sep-2011 18:20

Hi guys,

So the guys have informed me this should now be resolved. I've had one of my colleagues test this to double check. Have another go and if you have problems let me know.

Cheers,
Amber Craig

notsogeek

3 posts

Wannabe Geek

#521308 15-Sep-2011 09:20

Hello,

YAY everything seems to be working this morning. I will monitor it closely though for the next while and if any problems occur I will let you know.