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484 posts

Ultimate Geek
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Topic # 90155 15-Sep-2011 23:06
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I noticed my ping over the past few days had doubled so i checked my modem and its displaying the line has been switched back to interleaved for some crazy reason.

Any Telecom Geekzoners out there be able to switch it off?

Thanks 

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8020 posts

Uber Geek
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  Reply # 521733 16-Sep-2011 00:21
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Simple call to the helpdesk to request it be turned off or use their contact form http://telecom.custhelp.com/app/ask I've had reasonably fast responses from using the form in the past.

489 posts

Ultimate Geek
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  Reply # 521816 16-Sep-2011 10:20
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Hi,

Interleaving turned on is the default for all plans. So if you've changed your plan at all it will automatically default back to on unless you specifically request to turn it back off.

Best to call 123, they can get it done pretty quickly.

Regards,
Amber Craig

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