Telecom mobile portal: no authentication after Windows Phone Mango (account change)

Welcome Guest.

You haven't logged in yet. If you don't have an account you can register now.

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom mobile portal: no authentication after Windows Phone Mango (account change)

freitasm

BDFL - Memuneh
79250 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#90732 28-Sep-2011 15:03

Today I've changed my account from one plan to a Smartphone 60 plan. After that the Telecom Portal spphone.telecom.co.nz would say "your account information is not available".

I thought it was related to my plan change.

After the Windows Phone Mango update the page now redirects to login.telecom.co.nz instead of going directly to the account status.

So what's going on? Account information not updated yet, or handset not authenticating to the network correctly?

billgates

4705 posts

Uber Geek

Trusted

#526789 28-Sep-2011 15:06

Working for me. sphone.telecom.co.nz/mobile/view/account-info-view

Showing me the usual page with data, account and text balance info.

Do whatever you want to do man.

freitasm

BDFL - Memuneh
79250 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#526790 28-Sep-2011 15:07

Ok, so it must be the account plan change then...

billgates

4705 posts

Uber Geek

Trusted

#526796 28-Sep-2011 15:16

I noticed that you typed spphone. 2 p there when it should be 1 only. Typo on the post or you are typing 2 p in the URL field?

Do whatever you want to do man.

freitasm

BDFL - Memuneh
79250 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#526798 28-Sep-2011 15:16

Post only. URL is from the preset link, worked until today.

pageweon

393 posts

Ultimate Geek

#526826 28-Sep-2011 16:15

thats weird, does the m.telecom.co.nz page still work?

this is where a signature goes

freitasm

BDFL - Memuneh
79250 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#526828 28-Sep-2011 16:16

Ooops. I was using WiFi. Back on 3G, authentication works, but "account information is unavailable", which leads me to believe some systems are out of sync for now...

akia

489 posts

Ultimate Geek

Trusted

#526892 28-Sep-2011 18:36

So this will happen when you're changing. Once the order is completed (changing your plan) the Your Telecom should return to normal with your new plan. If it doesn't give 123 a call they can help sort it out.

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

freitasm

BDFL - Memuneh
79250 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#527308 29-Sep-2011 16:40

Yes, the mobile portal shows the updated account, but more than 24 hours later the online portal at telecom.co.nz is still showing the old plan.

Here the plot thickens: mobile portal shows new plan, but no usage at all. Online portal shows the old plan, but current usage.

freitasm

BDFL - Memuneh
79250 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#527615 30-Sep-2011 11:37

The online meter now reflects the account changes, but only started about 48 hours after the event.

akia

489 posts

Ultimate Geek

Trusted

#527689 30-Sep-2011 13:38

Ok cool - the guys were wanting to investigate further. Sometimes it takes a little while to reflect all systems.

mort

29 posts

Geek

#527693 30-Sep-2011 13:43

i blame daylight savings ;)

freitasm

BDFL - Memuneh
79250 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#531526 10-Oct-2011 14:29

One bug after the plan change: received two emails advising me of my bill.

The first email says:

"Your account balance is $93.62, which you'll need to pay by 21 Oct 2011."

The second email says:

"Your account balance is $0.00, so you don't need to pay anything this month. "

Both emails arrived at the same time. The $93.62 balance is correct. But Telecom sending two emails, with with the words "you don't need to pay anything this month" is a sure recipe to confuse some users.

News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00

eero Pro 7 Review
Posted 23-Jul-2025 12:07

BeeStation Plus Review
Posted 21-Jul-2025 14:21

eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01

WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32

RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26

Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24

Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05

Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01

Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01

Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22

Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46

Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42

D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34

Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Updates »

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

RSS feeds: Main feed; Forums feed

Site features: Geekzone BI dashboard; Geekzone Badges; Geekzone Status Page

Affiliate links: Samsung; AliExpress; Wise; Sharesies; GoodSync

Site Information: Subscribe to Geekzone; Privacy Statement; Forum Usage Guidelines (FUG); Advertising; Trademark and copyright