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Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom mobile portal: no authentication after Windows Phone Mango (account change)
freitasm

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#90732 28-Sep-2011 15:03
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Today I've changed my account from one plan to a Smartphone 60 plan. After that the Telecom Portal spphone.telecom.co.nz would say "your account information is not available". 

I thought it was related to my plan change.

After the Windows Phone Mango update the page now redirects to login.telecom.co.nz instead of going directly to the account status.

So what's going on? Account information not updated yet, or handset not authenticating to the network correctly?




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billgates
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  #526789 28-Sep-2011 15:06
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Working for me. sphone.telecom.co.nz/mobile/view/account-info-view

Showing me the usual page with data, account and text balance info.




Do whatever you want to do man.

  



freitasm

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  #526790 28-Sep-2011 15:07
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Ok, so it must be the account plan change then...





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  #526796 28-Sep-2011 15:16
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I noticed that you typed spphone. 2 p there when it should be 1 only. Typo on the post or you are typing 2 p in the URL field?




Do whatever you want to do man.

  



freitasm

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  #526798 28-Sep-2011 15:16
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Post only. URL is from the preset link, worked until today.




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  #526826 28-Sep-2011 16:15
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thats weird, does the m.telecom.co.nz page still work?




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freitasm

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  #526828 28-Sep-2011 16:16
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Ooops. I was using WiFi. Back on 3G, authentication works, but "account information is unavailable", which leads me to believe some systems are out of sync for now...




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  #526892 28-Sep-2011 18:36
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So this will happen when you're changing. Once the order is completed (changing your plan) the Your Telecom should return to normal with your new plan. If it doesn't give 123 a call they can help sort it out.

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  #527308 29-Sep-2011 16:40
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Yes, the mobile portal shows the updated account, but more than 24 hours later the online portal at telecom.co.nz is still showing the old plan.

Here the plot thickens: mobile portal shows new plan, but no usage at all. Online portal shows the old plan, but current usage.





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freitasm

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  #527615 30-Sep-2011 11:37
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The online meter now reflects the account changes, but only started about 48 hours after the event.





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akia
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  #527689 30-Sep-2011 13:38
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Ok cool - the guys were wanting to investigate further. Sometimes it takes a little while to reflect all systems.

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  #527693 30-Sep-2011 13:43
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i blame daylight savings ;)

 
 
 
 

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freitasm

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  #531526 10-Oct-2011 14:29
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One bug after the plan change: received two emails advising me of my bill.

The first email says:  

"Your account balance is $93.62, which you'll need to pay by 21 Oct 2011." 

The second email says:

"Your account balance is $0.00, so you don't need to pay anything this month. " 

Both emails arrived at the same time. The $93.62 balance is correct. But Telecom sending two emails, with with the words "you don't need to pay anything this month" is a sure recipe to confuse some users.

 




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