I received a letter from Telecom dated 15 August saying that our home broadband Adventure plan was increasing in cost by $5 per month and the data cap was being increased from 20GB to 40 GB. The new arrangement was to take effect from 14 September.

We don’t need 40GB so I went on-line today and changed the plan from the new 40GB back to a cheaper 20GB plan at $66 per month.

I then received an automated email from Telecom confirming that our plan had been changed to a 10GB Explorer plan at $51. So I rang them to find what out what was going on. The call centre guy said they were only part way through the transition to the new plans and apparently they have not updated the text of the confirming emails.  He said our cap was 20GB and the email was wrong both in respect of data cap and price.

Given that the letter I received was dated three weeks ago I think this is pathetic. I am astounded that a big outfit like Telecom would implement new plans and have not yet gone to the trouble to ensure that the confirming emails that their customers receive are correct. Confusion all round for the customers and time wasted ringing to clarify this.