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Forums › Spark New Zealand (including Skinny and BigPipe) › Intermittent Telecom broadband disconnection issue
aurora2

5 posts

Wannabe Geek


#92459 30-Oct-2011 01:59
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Hi all,

For about the past 4-6 weeks a problem has developed with my Telecom broadband service. 
I find that my internet connection is dropping on a fairly recent basis, the disconnections seem to increase in frequency when:
 - Downloading multiple http files (from cnet, fileshare, rapidshare etc) - but even a single HTTP download is capable of dropping out the connection
 - Running a VPN to my office
 - Downloading files for a Windows update 

Overall the internet seems a bit sluggish and opening a few well known web pages at the same time can sometimes cause them all to take a while to load.  This is true of both NZ and offshore web pages.  Sometimes a web page will eventually load but is missing some of the HTML formatting (looks like a web page from 1998 with default Times New Roman page text), some images time out from loading etc.

I seem to be actually getting a good connection speed but it's a bit like there' a stack load of noise on the line or my modem settings are wrong.  But the wierd thing is I had a pretty reliable connection to the net until about 6 weeks ago.

My system:
Windows 7 Ultimate with IE9, connected via wireless 802.11g
I'm on a 100gb plan and there is definitely no cap in place.

So far I've tried:
Different computers
Wired and wireless connections
Replaced the standard Thomson router with WAG160Nv2 (suspicious this may have even made the problem worse, as the management interface seems to become inaccessable an alarming amount of times, especially when the connection is resetting)
Replaced all filters
Unplugged all devices & filters from the house (alarms etc) and plugged WAG160Nv2 directly into phone line
Tried various phone jacks around the house
Replaced phone cable for WAG160Nv2

It's very frustrating and I am trying to prove whether it is an issue at my end or whether I should be getting a tech out to my house to investigate the line.

Here is the log while I was the only computer connected (wirelessly) and downloading Windows Updates (about 200mb worth).  It disconnected at least 3 times, as you can see it's barely holding the connection for a couple of minutes before it drops again (lucky Win7 update has a download resume feature so just carries on where it left off).  I've pasted the WAG160Nv2 log below.

--- System Information ---
Vendor: Linksys
ModelName: WAG160Nv2
Firmware Version: A2.00.20 , 2010-06-30T21:05:56
GUI Version: A2.00.20_007
Boot Version: 1.0.37-5.4
Hardware Version: 0.01

--- DSL Information ---
DSL Driver Version:  AnnexA version - A2pB023k.d21d
DSL VPI/VCI:         0/100
DSL Status:          Showtime
DSL Mode:            ADSL2+ DSL
Channel:         DSL
Upstream Rate:   1145 Kbps
DSL Downstream Rate: 15741 Kbps

                      Down         up   
DSL Noise Margin:    14.8 dB      15.9 dB
DSL Attenuation:     10.5 dB       4.5 dB
DSL Transmit Power:   0.0 dBm     12.8 dBm

--- Wireless Information ---
Wireless Driver Version: 1.3.1.174
Wireless Tools Version: 28
Wireless Status: Enabled
Wireless Wide Channel: 9
Wireless Standard Channel: 5- 2.432GHZ
Wireless SSID: turkeys

---     
Sat, 2011-10-29 23:29:57 - ath0: STA 00:26:4a:cd:49:e6 IEEE 802.1X: unauthorizing port
Sat, 2011-10-29 23:30:11 - ath0: STA 00:26:4a:cd:49:e6 IEEE 802.11: associated
Sat, 2011-10-29 23:30:11 - ath0: STA 00:26:4a:cd:49:e6 WPA: event 1 notification
Sat, 2011-10-29 23:30:11 - ath0: STA 00:26:4a:cd:49:e6 WPA: start authentication
Sat, 2011-10-29 23:30:11 - ath0: STA 00:26:4a:cd:49:e6 IEEE 802.1X: unauthorizing port
Sat, 2011-10-29 23:30:11 - ath0: STA 00:26:4a:cd:49:e6 WPA: sending 1/4 msg of 4-Way Handshake
Sat, 2011-10-29 23:30:11 - ath0: STA 00:26:4a:cd:49:e6 WPA: received EAPOL-Key frame (2/4 Pairwise)
Sat, 2011-10-29 23:30:11 - ath0: STA 00:26:4a:cd:49:e6 WPA: sending 3/4 msg of 4-Way Handshake
Sat, 2011-10-29 23:30:11 - ath0: STA 00:26:4a:cd:49:e6 WPA: received EAPOL-Key frame (4/4 Pairwise)
Sat, 2011-10-29 23:30:11 - ath0: STA 00:26:4a:cd:49:e6 IEEE 802.1X: authorizing port
Sat, 2011-10-29 23:30:11 - ath0: STA 00:26:4a:cd:49:e6 WPA: pairwise key handshake completed (WPA)
Sat, 2011-10-29 23:30:11 - ath0: STA 00:26:4a:cd:49:e6 WPA: sending 1/2 msg of Group Key Handshake
Sat, 2011-10-29 23:30:11 - ath0: STA 00:26:4a:cd:49:e6 WPA: received EAPOL-Key frame (2/2 Group)
Sat, 2011-10-29 23:30:11 - ath0: STA 00:26:4a:cd:49:e6 WPA: group key handshake completed (WPA)
Sat, 2011-10-29 23:30:32 - ath0: STA 00:26:4a:cd:49:e6 IEEE 802.11: deassociated
Sat, 2011-10-29 23:30:32 - ath0: STA 00:26:4a:cd:49:e6 WPA: event 2 notification
Sat, 2011-10-29 23:30:32 - ath0: STA 00:26:4a:cd:49:e6 IEEE 802.1X: unauthorizing port
Sat, 2011-10-29 23:42:32 - LCP terminated by peer
Sat, 2011-10-29 23:42:32 - Enter: tdb_store.
Sat, 2011-10-29 23:42:32 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:42:32 - Enter: tdb_update.
Sat, 2011-10-29 23:42:32 - Enter: tdb_store.
Sat, 2011-10-29 23:42:32 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:42:32 - Enter: tdb_update.
Sat, 2011-10-29 23:42:32 - Enter: tdb_store.
Sat, 2011-10-29 23:42:32 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:42:32 - Enter: tdb_update.
Sat, 2011-10-29 23:42:35 - Connection terminated.
Sat, 2011-10-29 23:42:35 - Connect time 149.2 minutes.
Sat, 2011-10-29 23:42:35 - Sent 9625893 bytes, received 196076642 bytes.
Sat, 2011-10-29 23:42:35 - Enter: tdb_store.
Sat, 2011-10-29 23:42:35 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:42:35 - Enter: tdb_update.
Sat, 2011-10-29 23:42:35 - Exit.
Sat, 2011-10-29 23:43:32 - Adsl is connected
Sat, 2011-10-29 23:43:32 - Initialize LCP.
Sat, 2011-10-29 23:43:32 - Plugin pppoa loaded.
Sat, 2011-10-29 23:43:32 - PPPoA Plugin Initialized
Sat, 2011-10-29 23:43:32 - Plugin pppoa called.
Sat, 2011-10-29 23:43:32 - PPPoATM setdevname_pppoatm - SUCCESS
Sat, 2011-10-29 23:43:33 - Options file - /etc/ppp/options.0.100.
Sat, 2011-10-29 23:43:33 - Enter: tdb_store.
Sat, 2011-10-29 23:43:33 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:43:33 - Enter: tdb_update.
Sat, 2011-10-29 23:43:33 - pppd 2.4.1 started by root, uid 0
Sat, 2011-10-29 23:43:33 - Enter: tdb_store.
Sat, 2011-10-29 23:43:33 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:43:33 - Enter: tdb_update.
Sat, 2011-10-29 23:43:33 - Enter: tdb_store.
Sat, 2011-10-29 23:43:33 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:43:33 - Enter: tdb_update.
Sat, 2011-10-29 23:43:33 - Enter: tdb_store.
Sat, 2011-10-29 23:43:33 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:43:33 - Enter: tdb_update.
Sat, 2011-10-29 23:43:33 - Enter: tdb_store.
Sat, 2011-10-29 23:43:33 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:43:33 - Enter: tdb_update.
Sat, 2011-10-29 23:43:33 - Enter: tdb_store.
Sat, 2011-10-29 23:43:33 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:43:33 - Enter: tdb_update.
Sat, 2011-10-29 23:43:33 - connect_pppoatm_ses...Enter
Sat, 2011-10-29 23:43:33 - connect_pppoatm_ses: socket created fd - 0x7.
Sat, 2011-10-29 23:43:33 - connect_pppoatm_ses: setsockopt called.
Sat, 2011-10-29 23:43:33 - connect_pppoatm_ses: connect successful.
Sat, 2011-10-29 23:43:33 - Calling line discipline hook
Sat, 2011-10-29 23:43:33 - Setting pppoatm line discipline.
Sat, 2011-10-29 23:43:33 - vc encaps.
Sat, 2011-10-29 23:43:33 - using channel 13
Sat, 2011-10-29 23:43:33 - Using interface ppp0
Sat, 2011-10-29 23:43:33 - Enter: tdb_store.
Sat, 2011-10-29 23:43:33 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:43:33 - Enter: tdb_update.
Sat, 2011-10-29 23:43:33 - Enter: tdb_store.
Sat, 2011-10-29 23:43:33 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:43:33 - Enter: tdb_update.
Sat, 2011-10-29 23:43:33 - Connect: ppp0
Sat, 2011-10-29 23:43:33 - Enter: tdb_store.
Sat, 2011-10-29 23:43:33 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:43:33 - Enter: tdb_update.
Sat, 2011-10-29 23:43:33 - Enter: tdb_store.
Sat, 2011-10-29 23:43:33 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:43:33 - Enter: tdb_update.
Sat, 2011-10-29 23:43:33 - Enter: tdb_store.
Sat, 2011-10-29 23:43:33 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:43:33 - Enter: tdb_update.
Sat, 2011-10-29 23:43:33 - LCP is allowed to come up.
Sat, 2011-10-29 23:43:33 - Remote message: Login ok
Sat, 2011-10-29 23:43:33 - PAP authentication success
Sat, 2011-10-29 23:43:33 - Enter: tdb_store.
Sat, 2011-10-29 23:43:33 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:43:33 - Enter: tdb_update.
Sat, 2011-10-29 23:43:33 - Enter: tdb_store.
Sat, 2011-10-29 23:43:33 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:43:33 - Enter: tdb_update.
Sat, 2011-10-29 23:43:33 - Enter: tdb_store.
Sat, 2011-10-29 23:43:33 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:43:33 - Enter: tdb_update.
Sat, 2011-10-29 23:43:33 - Enter: tdb_store.
Sat, 2011-10-29 23:43:33 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:43:33 - Enter: tdb_update.
Sat, 2011-10-29 23:43:33 - Enter: tdb_store.
Sat, 2011-10-29 23:43:33 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:43:33 - Enter: tdb_update.
Sat, 2011-10-29 23:43:33 - Enter: tdb_store.
Sat, 2011-10-29 23:43:33 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:43:33 - Enter: tdb_update.
Sat, 2011-10-29 23:43:33 - local  IP address 122.61.197.53
Sat, 2011-10-29 23:43:33 - remote IP address 122.61.168.1
Sat, 2011-10-29 23:43:33 - primary   DNS address 122.56.237.1
Sat, 2011-10-29 23:43:33 - secondary DNS address 210.55.111.1
Sat, 2011-10-29 23:45:34 - LCP terminated by peer
Sat, 2011-10-29 23:45:34 - Enter: tdb_store.
Sat, 2011-10-29 23:45:34 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:45:34 - Enter: tdb_update.
Sat, 2011-10-29 23:45:34 - Enter: tdb_store.
Sat, 2011-10-29 23:45:34 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:45:34 - Enter: tdb_update.
Sat, 2011-10-29 23:45:34 - Enter: tdb_store.
Sat, 2011-10-29 23:45:34 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:45:34 - Enter: tdb_update.
Sat, 2011-10-29 23:45:37 - Connection terminated.
Sat, 2011-10-29 23:45:37 - Connect time 2.1 minutes.
Sat, 2011-10-29 23:45:37 - Sent 603064 bytes, received 37266476 bytes.
Sat, 2011-10-29 23:45:37 - Enter: tdb_store.
Sat, 2011-10-29 23:45:37 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:45:37 - Enter: tdb_update.
Sat, 2011-10-29 23:45:37 - Exit.
Sat, 2011-10-29 23:46:34 - Adsl is connected
Sat, 2011-10-29 23:46:35 - Initialize LCP.
Sat, 2011-10-29 23:46:35 - Plugin pppoa loaded.
Sat, 2011-10-29 23:46:35 - PPPoA Plugin Initialized
Sat, 2011-10-29 23:46:35 - Plugin pppoa called.
Sat, 2011-10-29 23:46:35 - PPPoATM setdevname_pppoatm - SUCCESS
Sat, 2011-10-29 23:46:35 - Options file - /etc/ppp/options.0.100.
Sat, 2011-10-29 23:46:35 - Enter: tdb_store.
Sat, 2011-10-29 23:46:35 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:46:35 - Enter: tdb_update.
Sat, 2011-10-29 23:46:35 - pppd 2.4.1 started by root, uid 0
Sat, 2011-10-29 23:46:35 - Enter: tdb_store.
Sat, 2011-10-29 23:46:35 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:46:35 - Enter: tdb_update.
Sat, 2011-10-29 23:46:35 - Enter: tdb_store.
Sat, 2011-10-29 23:46:35 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:46:35 - Enter: tdb_update.
Sat, 2011-10-29 23:46:35 - Enter: tdb_store.
Sat, 2011-10-29 23:46:35 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:46:35 - Enter: tdb_update.
Sat, 2011-10-29 23:46:35 - Enter: tdb_store.
Sat, 2011-10-29 23:46:35 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:46:35 - Enter: tdb_update.
Sat, 2011-10-29 23:46:35 - Enter: tdb_store.
Sat, 2011-10-29 23:46:35 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:46:35 - Enter: tdb_update.
Sat, 2011-10-29 23:46:35 - connect_pppoatm_ses...Enter
Sat, 2011-10-29 23:46:35 - connect_pppoatm_ses: socket created fd - 0x7.
Sat, 2011-10-29 23:46:35 - connect_pppoatm_ses: setsockopt called.
Sat, 2011-10-29 23:46:35 - connect_pppoatm_ses: connect successful.
Sat, 2011-10-29 23:46:35 - Calling line discipline hook
Sat, 2011-10-29 23:46:35 - Setting pppoatm line discipline.
Sat, 2011-10-29 23:46:35 - vc encaps.
Sat, 2011-10-29 23:46:35 - using channel 14
Sat, 2011-10-29 23:46:35 - Using interface ppp0
Sat, 2011-10-29 23:46:35 - Enter: tdb_store.
Sat, 2011-10-29 23:46:35 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:46:35 - Enter: tdb_update.
Sat, 2011-10-29 23:46:35 - Enter: tdb_store.
Sat, 2011-10-29 23:46:35 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:46:35 - Enter: tdb_update.
Sat, 2011-10-29 23:46:35 - Connect: ppp0
Sat, 2011-10-29 23:46:35 - Enter: tdb_store.
Sat, 2011-10-29 23:46:35 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:46:35 - Enter: tdb_update.
Sat, 2011-10-29 23:46:35 - Enter: tdb_store.
Sat, 2011-10-29 23:46:35 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:46:35 - Enter: tdb_update.
Sat, 2011-10-29 23:46:35 - Enter: tdb_store.
Sat, 2011-10-29 23:46:35 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:46:35 - Enter: tdb_update.
Sat, 2011-10-29 23:46:35 - LCP is allowed to come up.
Sat, 2011-10-29 23:46:35 - Remote message: Login ok
Sat, 2011-10-29 23:46:35 - PAP authentication success
Sat, 2011-10-29 23:46:35 - Enter: tdb_store.
Sat, 2011-10-29 23:46:35 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:46:35 - Enter: tdb_update.
Sat, 2011-10-29 23:46:35 - Enter: tdb_store.
Sat, 2011-10-29 23:46:35 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:46:35 - Enter: tdb_update.
Sat, 2011-10-29 23:46:35 - Enter: tdb_store.
Sat, 2011-10-29 23:46:35 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:46:35 - Enter: tdb_update.
Sat, 2011-10-29 23:46:35 - Enter: tdb_store.
Sat, 2011-10-29 23:46:35 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:46:35 - Enter: tdb_update.
Sat, 2011-10-29 23:46:35 - Enter: tdb_store.
Sat, 2011-10-29 23:46:35 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:46:35 - Enter: tdb_update.
Sat, 2011-10-29 23:46:35 - Enter: tdb_store.
Sat, 2011-10-29 23:46:35 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:46:35 - Enter: tdb_update.
Sat, 2011-10-29 23:46:35 - local  IP address 122.61.197.53
Sat, 2011-10-29 23:46:35 - remote IP address 122.61.168.1
Sat, 2011-10-29 23:46:35 - primary   DNS address 122.56.237.1
Sat, 2011-10-29 23:46:35 - secondary DNS address 210.55.111.1
Sat, 2011-10-29 23:47:56 - No response to 3 echo-requests
Sat, 2011-10-29 23:47:56 - Serial link appears to be disconnected.
Sat, 2011-10-29 23:47:56 - Enter: tdb_store.
Sat, 2011-10-29 23:47:56 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:47:56 - Enter: tdb_update.
Sat, 2011-10-29 23:47:57 - Enter: tdb_store.
Sat, 2011-10-29 23:47:57 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:47:57 - Enter: tdb_update.
Sat, 2011-10-29 23:47:57 - Enter: tdb_store.
Sat, 2011-10-29 23:47:57 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:47:57 - Enter: tdb_update.
Sat, 2011-10-29 23:47:57 - LCP down.
Sat, 2011-10-29 23:47:57 - Connection terminated.
Sat, 2011-10-29 23:47:57 - Connect time 1.4 minutes.
Sat, 2011-10-29 23:47:57 - Sent 303592 bytes, received 18813182 bytes.
Sat, 2011-10-29 23:47:57 - Enter: tdb_store.
Sat, 2011-10-29 23:47:57 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:47:57 - Enter: tdb_update.
Sat, 2011-10-29 23:48:00 - Exit.
Sat, 2011-10-29 23:48:38 - Adsl is connected
Sat, 2011-10-29 23:48:38 - Initialize LCP.
Sat, 2011-10-29 23:48:38 - Plugin pppoa loaded.
Sat, 2011-10-29 23:48:38 - PPPoA Plugin Initialized
Sat, 2011-10-29 23:48:38 - Plugin pppoa called.
Sat, 2011-10-29 23:48:38 - PPPoATM setdevname_pppoatm - SUCCESS
Sat, 2011-10-29 23:48:38 - Options file - /etc/ppp/options.0.100.
Sat, 2011-10-29 23:48:38 - Enter: tdb_store.
Sat, 2011-10-29 23:48:38 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:48:38 - Enter: tdb_update.
Sat, 2011-10-29 23:48:38 - pppd 2.4.1 started by root, uid 0
Sat, 2011-10-29 23:48:38 - Enter: tdb_store.
Sat, 2011-10-29 23:48:38 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:48:38 - Enter: tdb_update.
Sat, 2011-10-29 23:48:38 - Enter: tdb_store.
Sat, 2011-10-29 23:48:38 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:48:38 - Enter: tdb_update.
Sat, 2011-10-29 23:48:38 - Enter: tdb_store.
Sat, 2011-10-29 23:48:38 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:48:38 - Enter: tdb_update.
Sat, 2011-10-29 23:48:38 - Enter: tdb_store.
Sat, 2011-10-29 23:48:38 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:48:38 - Enter: tdb_update.
Sat, 2011-10-29 23:48:38 - Enter: tdb_store.
Sat, 2011-10-29 23:48:38 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:48:38 - Enter: tdb_update.
Sat, 2011-10-29 23:48:38 - connect_pppoatm_ses...Enter
Sat, 2011-10-29 23:48:38 - connect_pppoatm_ses: socket created fd - 0x7.
Sat, 2011-10-29 23:48:38 - connect_pppoatm_ses: setsockopt called.
Sat, 2011-10-29 23:48:38 - connect_pppoatm_ses: connect successful.
Sat, 2011-10-29 23:48:38 - Calling line discipline hook
Sat, 2011-10-29 23:48:38 - Setting pppoatm line discipline.
Sat, 2011-10-29 23:48:38 - vc encaps.
Sat, 2011-10-29 23:48:38 - using channel 15
Sat, 2011-10-29 23:48:38 - Using interface ppp0
Sat, 2011-10-29 23:48:38 - Enter: tdb_store.
Sat, 2011-10-29 23:48:38 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:48:38 - Enter: tdb_update.
Sat, 2011-10-29 23:48:38 - Enter: tdb_store.
Sat, 2011-10-29 23:48:38 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:48:38 - Enter: tdb_update.
Sat, 2011-10-29 23:48:38 - Connect: ppp0
Sat, 2011-10-29 23:48:38 - Enter: tdb_store.
Sat, 2011-10-29 23:48:38 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:48:38 - Enter: tdb_update.
Sat, 2011-10-29 23:48:38 - Enter: tdb_store.
Sat, 2011-10-29 23:48:38 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:48:38 - Enter: tdb_update.
Sat, 2011-10-29 23:48:38 - Enter: tdb_store.
Sat, 2011-10-29 23:48:38 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:48:38 - Enter: tdb_update.
Sat, 2011-10-29 23:48:38 - LCP is allowed to come up.
Sat, 2011-10-29 23:48:38 - Remote message: Login ok
Sat, 2011-10-29 23:48:38 - PAP authentication success
Sat, 2011-10-29 23:48:39 - Enter: tdb_store.
Sat, 2011-10-29 23:48:39 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:48:39 - Enter: tdb_update.
Sat, 2011-10-29 23:48:39 - Enter: tdb_store.
Sat, 2011-10-29 23:48:39 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:48:39 - Enter: tdb_update.
Sat, 2011-10-29 23:48:39 - Enter: tdb_store.
Sat, 2011-10-29 23:48:39 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:48:39 - Enter: tdb_update.
Sat, 2011-10-29 23:48:39 - Enter: tdb_store.
Sat, 2011-10-29 23:48:39 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:48:39 - Enter: tdb_update.
Sat, 2011-10-29 23:48:39 - Enter: tdb_store.
Sat, 2011-10-29 23:48:39 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:48:39 - Enter: tdb_update.
Sat, 2011-10-29 23:48:39 - Enter: tdb_store.
Sat, 2011-10-29 23:48:39 - tdb_store: calling tdb_update.
Sat, 2011-10-29 23:48:39 - Enter: tdb_update.
Sat, 2011-10-29 23:48:39 - local  IP address 122.61.197.53
Sat, 2011-10-29 23:48:39 - remote IP address 122.61.168.1
Sat, 2011-10-29 23:48:39 - primary   DNS address 122.56.237.1
Sat, 2011-10-29 23:48:39 - secondary DNS address 210.55.111.1
Sat, 2011-10-29 23:49:26 - Send out NTP request to ntp-1.mcs.anl.gov
Sat, 2011-10-29 23:50:16 - Receive NTP Reply from ntp-1.mcs.anl.gov

This is a very frustrating issue as the internet does actually work, it's just not very reliable :-)
Any advice or suggestions would be most helpful, thank you!

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tedzart
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  #539181 30-Oct-2011 04:05
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I too have had a month of problems ... something wrong with the modem and faults on the Line resulting in 3 Tech visits. An upgrade of the Foxton Exchange was taking place and others were affected.
I wonder what area you are in?
Cheers Tedz



sbiddle
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  #539188 30-Oct-2011 08:42
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My pick would be that ~6 weeks ago you were either cabinetised or your exchange upgraded to a new Ikanos linecard. Your sync speeds are great, but unfortunately neither of these modems are great, and the chances of this being your issue can't be ruled out.

You have made no mention of trying another modem, preferably something with a Broadcom chipset such as a TP-Link, this is probably the first thing you need to do if possible.




aurora2

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  #539218 30-Oct-2011 10:06
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Hi guys,

Thanks for the replies - in answer to your questions/suggestions:
 - I'm in Mairangi Bay, Auckland
 - One of the first things I did was changed out the modem from the Thomson to a Linksys WAG160Nv2, however I don't think this is Broadcom-chipset based (and subsequently have read reviews on the 160N that say it's far from their best work - for example the management interface is patchy at best).

Surely I couldn't be so unlucky to have two modems at fault though (original Thomson followed by new Linksys).  Can I rule out the modem being at fault or do I need to try a third?
 
Cheers :-)
  



tedzart
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  #539230 30-Oct-2011 11:11
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The Modems may leave the Witness Stand!

Spyware
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  #539252 30-Oct-2011 12:15
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aurora2: Hi guys,

Thanks for the replies - in answer to your questions/suggestions:
 - I'm in Mairangi Bay, Auckland
 - One of the first things I did was changed out the modem from the Thomson to a Linksys WAG160Nv2, however I don't think this is Broadcom-chipset based (and subsequently have read reviews on the 160N that say it's far from their best work - for example the management interface is patchy at best).

Surely I couldn't be so unlucky to have two modems at fault though (original Thomson followed by new Linksys).  Can I rule out the modem being at fault or do I need to try a third?
 
Cheers :-)
  


I had similar issues starting in 2009. I was using a Linksys 325N, broadcom chipset. Changed to a Telecom Business account to get a 2Wire so Telecom couldn't blame modem. Same issues continued. Sync down from 12 Mbps to 6 Mbps with constant disconnections. Chorus experience was poor. Installed Cisco 887VA-K9 and all good since it went online. sync is back to normal.




Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

akia
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  #539430 31-Oct-2011 09:09
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Have you logged a fault with Telecom? From your post I couldn't quite see that (or I misread it sorry).

 
 
 
 

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chevrolux
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  #539530 31-Oct-2011 12:30
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Just like it has been said in ALOT of other threads....
Wiring is a good place to start if you have disconnections. Far too many people assume it is the $20k cabinet down the road that has gone faulty and yet in there house the phone jacks are connected with wet string. So for starters, try some other line cords. Try another filter (if you are using them). And then see what your house wiring is like. You are getting really good speeds and attenuation isnt too high. Do you have an alarm? Alot of people have them and dont realise they are wired in to the phone as they dont get them monitored. These are really good at making dsl drop out. Other than that I would try another modem and definately get telecom to send a tech out to check your line but I dont think they will find much as it is syncing at good speeds and wouldnt do so if the line was in poor condition.

Spyware
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  #539705 31-Oct-2011 20:31
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My philosophy was to email my router logs on a weekly basis to the Telecom person. After several months the emails were simply ignored, bad attitude in my opinion as line had many months of totally reliable service after exchange upgrade to adsl2+. The very day the line monitoring was stopped the disconnections started up again. I gave up. Line itself had obvious impulse noise on voice circuit and I was told that the noise wasn't related to adsl issues. I couldn't really believe the illogical reasoning of the people at the end of the phone. One Telecom customer service person claimed it was an RJ11 to BT adapter causing all the issues.

The Cisco was an expensive and accidental solution but wanted IPSec VPN connection to work anyway.




Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

akia
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  #540188 2-Nov-2011 08:47
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Spyware: My philosophy was to email my router logs on a weekly basis to the Telecom person. After several months the emails were simply ignored, bad attitude in my opinion as line had many months of totally reliable service after exchange upgrade to adsl2+. The very day the line monitoring was stopped the disconnections started up again. I gave up. Line itself had obvious impulse noise on voice circuit and I was told that the noise wasn't related to adsl issues. I couldn't really believe the illogical reasoning of the people at the end of the phone. One Telecom customer service person claimed it was an RJ11 to BT adapter causing all the issues.

The Cisco was an expensive and accidental solution but wanted IPSec VPN connection to work anyway.
.

Are you getting any sort of reference number? Are you quoting a reference number when you email the results through? It's best to ensure that a fault is logged and your continious contact is noted in that fault. That way they can see it's an ongoing problem and have all the information required.

da5id
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  #541780 6-Nov-2011 20:44
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Personally, I've been getting the "Thompson Modem Speedtouch" error screen for the last few weeks. I used to get the internet fine, but now I'm getting this error screen popping up quite regularly...

Spyware
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  #541798 6-Nov-2011 21:21
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akia:
Spyware: My philosophy was to email my router logs on a weekly basis to the Telecom person. After several months the emails were simply ignored, bad attitude in my opinion as line had many months of totally reliable service after exchange upgrade to adsl2+. The very day the line monitoring was stopped the disconnections started up again. I gave up. Line itself had obvious impulse noise on voice circuit and I was told that the noise wasn't related to adsl issues. I couldn't really believe the illogical reasoning of the people at the end of the phone. One Telecom customer service person claimed it was an RJ11 to BT adapter causing all the issues.

The Cisco was an expensive and accidental solution but wanted IPSec VPN connection to work anyway.
.

Are you getting any sort of reference number? Are you quoting a reference number when you email the results through? It's best to ensure that a fault is logged and your continious contact is noted in that fault. That way they can see it's an ongoing problem and have all the information required.


Reference number was quoted at the time. Chorus replaced master splitter, reran overhead cable between house and pole and shifted termination to another cabinet (the old type, I'm surrounded by Whisper cabinets but am connected to exchange as street itself was left out of Whisper cabinet coverage). Behaviour of line changed for the good for a period of several weeks and no further feedback or help was offered. I was also very confused by constant denials that my zero rated data was related to having a TiVo. Dealing with people who really don't have a clue just got the better of me and I would switch to another ISP before having any further contact with Telecom call centre based support. I've had a Telecom adsl connection for over 10 years so say this with some sadness but the call centre experience offered was simply that poor in my opinion.

EDIT: Chorus did what they did because I requested it and made an effort to prove a fault by emailing logs weekly over several months, saga spanned over 2 years and since I have installed the Cisco I haven't noticed any disconnections so I'm happy with adsl service provided.




Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

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