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574 posts

Ultimate Geek
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Topic # 92643 3-Nov-2011 10:09
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For the last couple of weeks Ive been having issues with sites Ive created on hostgator taking ages to load.  Its quite random.  I can be viewing all the pages fine then it'll take 10+ secs to view the next page or it'll just say its loading until I do a refresh.  Its particularly bad when Im trying to change the sites in question (all are running wordpress).  I have tried editing from another internet connection (world exchange) and that worked fine - no timeouts, no real problems.  I logged in remotely to a friends computer last night as shes going to be an admin on one of the sites and she was having the exact same problems as Im having, if not worse.  The only thing in common is we're both using Telecom as our ISP. 

Ive been on contact with hostgator and they cannot find anything wrong at their end.  They requested a tracert which I promptly gave them and they have come back to me saying the following:

I attempted to do a traceroute back to your IP address and we seem to be having almost 100% packet loss on this hop : mdr-fid-int.akbr5.global-gateway.net.nz

The registrant contact name is being listed as: Telecom IP Limited

Im not too sure where to go from here to see if I can get it resolved.  Its refinately a recent thing as opposed to a long, ongoing thing.  I really started noticing it around 10 days ago. 

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1986 posts

Uber Geek
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  Reply # 540617 3-Nov-2011 10:12
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can you post a copy of the traceroute you sent them?

Probably you're getting problems with the Telecom Intl Cache. Do you have a VPN you can use to bypass it?



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Ultimate Geek
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  Reply # 540624 3-Nov-2011 10:25
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Heres the trace they made me do - using pingplotter.  I dont have a vpn connection I can use to bypass it at this stage. 


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Uber Geek
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  Reply # 540629 3-Nov-2011 10:33
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So you're dealing with muppets then, that's a shame.

If I traceroute back from a US host I have, I see that mdr-fid-int doesn't return packets either.
But it's not _dropping_ packets. For them to say so shows their fundamental misunderstanding of what a traceroute shows.

Look:


[tim][ionise][~] traceroute 125.239.152.1
traceroute to 125.239.152.1 (125.239.152.1), 64 hops max, 52 byte packets
1 174.136.111.113 (174.136.111.113) 0.886 ms 0.827 ms 0.807 ms
2 v440.r6.lax2.trit.net (208.90.34.78) 0.491 ms 0.483 ms 0.498 ms
3 cxa.r4.lax2.trit.net (208.75.88.18) 0.752 ms 0.742 ms 0.696 ms
4 208.90.34.82 (208.90.34.82) 0.957 ms 0.914 ms 0.829 ms
5 tnzi-ggis.tzni.com (206.223.123.6) 9.964 ms 9.929 ms 10.378 ms
6 ae0-3.labr5.global-gateway.net.nz (203.96.120.85) 10.082 ms 9.983 ms 10.1 90 ms
7 ae2-3.tkbr9.global-gateway.net.nz (203.96.120.141) 134.590 ms
so6-0-3.tkbr9.global-gateway.net.nz (122.56.127.61) 134.691 ms 134.713 ms
8 ae0-10.akbr4.global-gateway.net.nz (202.50.232.38) 134.511 ms 135.024 ms 134.863 ms
9 ae5-2.akbr5.global-gateway.net.nz (202.50.232.78) 137.775 ms 134.827 ms 34.656 ms
10 * * *
11 125-239-152-1.jetstream.xtra.co.nz (125.239.152.1) 138.343 ms 135.416 ms 136.063 ms


See hop 10 there? I got nothing back! But it's just THAT hop not returning packets.

Ping to you is just fine:

ping 125.239.152.1
PING 125.239.152.1 (125.239.152.1): 56 data bytes
64 bytes from 125.239.152.1: icmp_seq=0 ttl=52 time=135.130 ms
64 bytes from 125.239.152.1: icmp_seq=1 ttl=52 time=134.984 ms
64 bytes from 125.239.152.1: icmp_seq=2 ttl=52 time=135.030 ms
64 bytes from 125.239.152.1: icmp_seq=3 ttl=52 time=135.112 ms
64 bytes from 125.239.152.1: icmp_seq=4 ttl=52 time=135.201 ms
64 bytes from 125.239.152.1: icmp_seq=5 ttl=52 time=135.118 ms
64 bytes from 125.239.152.1: icmp_seq=6 ttl=52 time=136.576 ms
64 bytes from 125.239.152.1: icmp_seq=7 ttl=52 time=142.663 ms
64 bytes from 125.239.152.1: icmp_seq=8 ttl=52 time=135.394 ms
64 bytes from 125.239.152.1: icmp_seq=9 ttl=52 time=135.289 ms
64 bytes from 125.239.152.1: icmp_seq=10 ttl=52 time=135.357 ms
64 bytes from 125.239.152.1: icmp_seq=11 ttl=52 time=135.356 ms
64 bytes from 125.239.152.1: icmp_seq=12 ttl=52 time=135.621 ms
64 bytes from 125.239.152.1: icmp_seq=13 ttl=52 time=135.345 ms
64 bytes from 125.239.152.1: icmp_seq=14 ttl=52 time=135.142 ms
64 bytes from 125.239.152.1: icmp_seq=15 ttl=52 time=135.046 ms
^C64 bytes from 125.239.152.1: icmp_seq=16 ttl=52 time=138.104 ms
64 bytes from 125.239.152.1: icmp_seq=17 ttl=52 time=135.732 ms
^C
--- 125.239.152.1 ping statistics ---
18 packets transmitted, 18 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 134.984/135.900/142.663/1.794 ms

So you can ignore what Hostgater have told you, it's almost certainly not a packet loss problem.

Are you able to setup your host(s) on a different port (8080) or maybe enable HTTPS? This will bypass the TCom cache and might fix the problem, if that is indeed the issue.

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Ultimate Geek
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  Reply # 540658 3-Nov-2011 11:33
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It sounds very much like a transparent proxy problem - I've seen exactly the same issue - initially with my hostgator hosted sites and then elsewhere. 

Contact telecom - or search this forum there' been plenty of these in the last months  




I help authors publish their books - DIYPublishing.co.nz



574 posts

Ultimate Geek
+1 received by user: 36

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Reply # 544000 10-Nov-2011 21:51
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Finally got hold of Telecom (made a post previously but it seemed to disappear!)..  They've added my sites onto the bypass list and it seems to be much, much better now.  Not 100% but its now usable so Im happy :).  I did test it out on another ISP and it was doing similar things so maybe it was just running crap at the time - would be my luck..  

Looks like I may have to get them to add any new ones onto the list in the future - will see what happens.  Right now I dont want to ever make another website so I dont think I'll have an issue for a while ;-).  

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Uber Geek
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  Reply # 544015 10-Nov-2011 22:11
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askelon: Finally got hold of Telecom (made a post previously but it seemed to disappear!).. ?They've added my sites onto the bypass list and it seems to be much, much better now. ?Not 100% but its now usable so Im happy :). ?I did test it out on another ISP and it was doing similar things so maybe it was just running crap at the time - would be my luck.. ?

Looks like I may have to get them to add any new ones onto the list in the future - will see what happens. ?Right now I dont want to ever make another website so I dont think I'll have an issue for a while ;-). ?



Is it something to do with telecoms cache farm, as they tend to cache international websites? I host my sites on NZ servers.

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