I am trying to help out a guy in Oriel Place, Pirimai, Napier.
He is on Xtra/Telecom and loses internet now and again on a daily basis.
He has tried the help desk, and other technicians without success.
Computer is running WinXP Pro SP3 with all updates, firewall on, AVG free 2012.
Computers seems very clean and very responsive.
Internet runs without problems at 10Mbps on my network via Dynalink router direct to Marewa exchange, (700m away).
On my visit to his place his computer ran Internet without problem at about 15Mbps (wired network connection) via his Telecom issued Thompson router. (White wireless router.... don't know the model number).
Several hours later he called to say no Internet or email.
This has been going on for some time... weeks or months.... don't have the details.
I suspect that he may be on a cabinet because he gets very good speed when it is working.
I am thinking of setting up some sort of test script (pings, port tests, speed tests) recording to a log file.
Might also set up Logmein to check his computer remotely.
Any ideas and help would be most appreciated.