Hi

So my mother recently passed away and my dad called up Telecom to get the account moved to just his name(originally was both names).

They said no problem but they couldn't update name they had to create a new account in his name for some reason, anyway in the end they cut us off for about 5 mins then everything was back again and they called up to say everything was sorted. They also mentioned the next bill would be for 2 months as he updated his details half way through the month.


This made no sense and asked to be put through to a manger and after an hour talking to him came away being told it was standard practice and nothing he could do about it. We then said after being a loyal customer since moving to NZ that we would have to leave but where told we will still under contract that we signed in return for a new modem - now this is correct but i am not sure how they can transfer the contract to a new account but not all the other info so need to be charged 2 in a month.


The only reason i can think for charging us twice is that their system can't move our current broadband/phone usage to the new account so they are charging us twice, i don't see how it is our fault their software has such stupid limitations though.

Not really sure what to do, are Telecom in the right?

To me it doesn't seem fair or even legal?