XT network issues - 2011-11-21

Forums › Spark New Zealand (including Skinny and BigPipe) › XT network issues - 2011-11-21

l43a2

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#93440 21-Nov-2011 22:55

Hi, anyone on XT having issues txt/calling tonight?

Itr0nic

94 posts

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#548146 21-Nov-2011 22:57

Yip a lot of people are writing on there wall on Facebook

asmcar

331 posts

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#548151 21-Nov-2011 23:04

Yes, calls not being connected, just getting engaged signal immediately, tried variety of numbers. Data is having no problems though and running well.

Oh and Im in the Waikato (incase the issue is effecting certain parts of the country).

Vzy

15 posts

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#548155 21-Nov-2011 23:07

Can't text, have no credit but can ring 027s, not 021s or 022s.

Also can't ring *333 or *123.

manhinli

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#548157 21-Nov-2011 23:09

asmcar: ... (incase the issue is effecting certain parts of the country).

Better hope we don't hear stories of things happening "south of Taupo" again.

Anyone know if 111 emergency calls are passing through? If not, then it's like early 2010 all over again.

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JarrodM

969 posts

Ultimate Geek

#548159 21-Nov-2011 23:14

Data is working fine here in Napier, but sent a text and it charged me 80 cents

Don't want to test calling, but people on facebook are reporting that they can call for free but are being disconnected regularly.

bradstewart

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#548160 21-Nov-2011 23:18

No problems here in Dunedin. Texts/Calls/Data all working perfectly.

Edit: While they are all working, I am being charged 80c per text.

nickd

447 posts

Ultimate Geek

#548165 22-Nov-2011 00:09

This would explain why I just ran out of credit and had to top up...

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tritex

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#548166 22-Nov-2011 00:22

Masterton - In the same house issue affects one prepaid Telecom XT but not the other, so its a weird issue tonight. Same plans etc as well. Data is fine on both. Either Telecom's helpdesk is over loaded or turned the phones off for the night ;) No change to there websites network status either. And not allowing me to submit a fault online like it normally does. Also i don't know if anyone else finds this but the XT network has alot of overnight faults lasting up to an hour ish usually beginning in that 12 midnight to 3am timeframe.

tritex

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#548168 22-Nov-2011 00:50

Issue appears resolved in my part of the country :)

asmcar

331 posts

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#548188 22-Nov-2011 07:14

Fixed for me this morning too, they're lucky this happened so late at night so effected a minimum amount of users.

watchthisspace

35 posts

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#548235 22-Nov-2011 08:50

I can text again, however I lost all my credit.

In ChCh

l43a2

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#548340 22-Nov-2011 11:26

from Telecom Website:

Prepaid Billing Issue - We are aware of a charging issue for mobile services between 10:20pm last night and 1am this morning. Mobile Customers would have been incorrectly charged at international rates for text messages sent in New Zealand and some voice calls were not charged. Credits for incorrectly charged texts will proactively be applied as soon as possible to all affected customers, uncharged calls will not be corrected. We apologise for this inconvenience.

mp1

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#548421 22-Nov-2011 13:34

l43a2: from Telecom Website:

Prepaid Billing Issue - We are aware of a charging issue for mobile services between 10:20pm last night and 1am this morning. Mobile Customers would have been incorrectly charged at international rates for text messages sent in New Zealand and some voice calls were not charged. Credits for incorrectly charged texts will proactively be applied as soon as possible to all affected customers, uncharged calls will not be corrected. We apologise for this inconvenience.

Ahhhh, wondered why I woke up and had lost $10 credit!

nickd

447 posts

Ultimate Geek

#548652 22-Nov-2011 21:15

Haha, only $10? I was organising an event and sent a 4 part text message to 8 or so people. Oh well, these things happen. On the plus side, I got 10 international minutes from the catch a kea game when I topped up...

Nokia2012

108 posts

Master Geek

#548681 22-Nov-2011 23:06

I had problems making voice calls to another mobile on telecom xt at 21:34 the call would not connect and i was standing out side my house. Nek minit I get interference not sure if this is a network issuse or not.

Im on contract by the way in blenheim.