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5 posts

Wannabe Geek


# 93629 25-Nov-2011 11:35
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Hello

I'm designing a website for the company and we have the hosting services from Telecom business hub. First of all, I'm quite new to website designs and in the process of learning, so I do not have in-depth technical knowledge so I would appreciate some advice from the technicians.

I'm trying to use php for the site, and I'm getting "You don't have permission to access /global-bin/php.cgi/home.php on this server" error. I've done some research and it seems like I need to edit the httpd.conf file to allow pages other than html to show. However, I could not find this file from the All Files in Control panel.

I have called the service line yesterday to seek advice in where to locate this file, or how to go about this problem, but the customer service was absolutely horrifying. He was very rude, saying that they are not selling the website designs which I knew of course and was not the question I was asking. Anyway, I didn't get much information other than the advice "Don't use php, just use html." which sounds just ridiculous. 

It seems like some people manage to get php to work, and I would very much appreciate any help regarding this matter. At the moment I just have html pages, which works, but would like to get php to run. Also is there any other way to update the website other than manually deleting and adding each html and image files?

Thank you in advance for your help!


summermk 

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704 posts

Ultimate Geek

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  # 549891 25-Nov-2011 12:00
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If they only provide you with FTP access, then no, there's no other way to maintain the site (and this is typical for external webhosting arrangements). Essentially you maintain a local copy and sync your changes, either by uploading individual files you've edited or by replacing the entire site each time. Some web authoring tools automate this for you.

They should've made clear if there were any 'server side extensions' available to you. PHP is one of those. If their support desk aren't capable of answering the question 'Does your server support PHP?' you probably need to consider that the answer is 'no' (if they supported it, they'd know how to answer the question) and that you need to move elsewhere.

To be fair there's plenty of choice when it comes to webhosting outfits with php support.




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3496 posts

Uber Geek

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  # 549896 25-Nov-2011 12:06
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To be honest your probably best going with a proper web hosting company. Server Side extensions are website hosting 101 and any customer support should know them and their operation intimately.




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374 posts

Ultimate Geek


  # 549928 25-Nov-2011 12:46
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The answer is yes for UNIX 10GB Hosting and up.

UNIX 200MB Hosting and UNIX 5GB Hosting do not have Perl, PHP, Python, Ruby, GCC (GNU C Compliler) support.

Ref: https://www.telecombusinesshub.co.nz/Internet/Hosting/Pages/CompareUnixPlans.aspx




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Ultimate Geek

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  # 549931 25-Nov-2011 12:50
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qraider: The answer is yes for UNIX 10GB Hosting and up.

UNIX 200MB Hosting and UNIX 5GB Hosting do not have Perl, PHP, Python, Ruby, GCC (GNU C Compliler) support.



qraider is correct only our bigger plans allow PHP support. Our Hub teams would have known that both the support team and the sales team.

1163 posts

Uber Geek


  # 549957 25-Nov-2011 13:29

Where are their hosting servers located these days? I had read that telecom subcontracted out their hosting and hosting support to a US company, but that was quite a few years ago, and things may have now been changed.

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Ultimate Geek

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  # 549963 25-Nov-2011 13:33
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robbyp: Where are their hosting servers located these days? I had read that telecom subcontracted out their hosting and hosting support to a US company, but that was quite a few years ago, and things may have now been changed.


So our webhosting is with an extrenal provider and their servers are based in the states but support is done here in Newland - Christchurch & Auckland

Our Telecom Business Hub and Business Mail are hosted and supported in New Zealand.

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Uber Geek

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  # 549990 25-Nov-2011 13:59
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If they host from the US why not just go with a US provider anyway who offers betetr service and a lower price. If you want the extra speed and responsiveness go with a NZ based hosting company of which there are many recommended on this forum.




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5 posts

Wannabe Geek


  # 550049 25-Nov-2011 16:06
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Thanks for all your replies. It was much more informative and helpful.

I found out that our plan is Unix 200MB and after talking to the boss, we decided to upgrade to 10GB which supports php and wordpress.
 

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