Corporate Telecom customers can't check broadband usage?

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fab

155 posts

Master Geek

Topic # 93729 28-Nov-2011 13:54

We have 12 regional managers who are all on 'home' broadband Telecom that head office pays for, and come under the one account.

One of our user's speed has plummted and sensing he went over his cap, I went onto the Telecom site to check to find I can't do that.

Have rung the helpdesk to find out that no longer can any corporate user with more than 5 broadband accounts check usage etc online. So - I have to ring through and take up someone else's time (as well as my own) to get this data.

Whinging yes, but I have better things to do. Grrr.

bender

199 posts

Master Geek
+1 received by user: 7

Subscriber

Reply # 551001 28-Nov-2011 14:58

Even via Your Telecom?

I just logged into an account with 25 home broadband accounts under it and that worked... Just got a dropdown with all the account numbers and each shows the usage

fab

155 posts

Master Geek

Reply # 551003 28-Nov-2011 15:02

Yup - can't even login there.

plambrechtsen

1948 posts

Uber Geek
+1 received by user: 469
Inactive user

Reply # 551011 28-Nov-2011 15:11

If you sign up for a Xtra user: http://www.telecom.co.nz/broadbandsetup/
Then you can login with that Xtra account and check the usage: http://www.telecom.co.nz/broadband/usage
By signing in with your xtra username and password.

If all the lines are on the same account you will be able to view all lines, which may or may not be an issue in this situation.

See how that goes and if you have problems PM me and I will see what can be done.

cbrpilot

688 posts

Ultimate Geek
+1 received by user: 233

Trusted

Spark NZ

Reply # 552137 1-Dec-2011 09:48

fab:
Have rung the helpdesk to find out that no longer can any corporate user with more than 5 broadband accounts check usage etc online. So - I have to ring through and take up someone else's time (as well as my own) to get this data.

That does not sound right.

Do you get some sort of error when you try and log into the usage meter?

My views are my own, and may not necessarily represent those of my employer.

fab

155 posts

Master Geek

Reply # 552182 1-Dec-2011 11:29

Yup - error is
Server not found
Firefox can't find the server at sjee71-prx-11.telecom.co.nz.

I have rung the corporate help desk and they confirm they I cannot view our users' broadband usage (and neither can they) and so I have to ring and ask and wait for an email with the breakdown.
i rang last week and requested the breakdown, didn't come so had to ring again.
I have better things to do than this, but if there's no option (tried my Telecom) then what do you do....

cbrpilot

688 posts

Ultimate Geek
+1 received by user: 233

Trusted

Spark NZ

Reply # 552324 1-Dec-2011 16:42

Still doesnt' sound right, suggest you PM plambrechtsen as above and see what he can do.

My views are my own, and may not necessarily represent those of my employer.

plambrechtsen

1948 posts

Uber Geek
+1 received by user: 469
Inactive user

Reply # 552405 1-Dec-2011 20:52

fab: Yup - error is
Server not found
Firefox can't find the server at sjee71-prx-11.telecom.co.nz.

I have rung the corporate help desk and they confirm they I cannot view our users' broadband usage (and neither can they) and so I have to ring and ask and wait for an email with the breakdown.
i rang last week and requested the breakdown, didn't come so had to ring again.
I have better things to do than this, but if there's no option (tried my Telecom) then what do you do....

Offer stands. Send me through your customer number, contact name and number and I will see if there is something can be done.