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Topic # 93778 29-Nov-2011 11:14
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Looks like Telecom is now training its CSR to be shrinksWink
http://tvnz.co.nz/business-news/call-centres-reading-minds-deal-customers-4578054




Most of the trouble in the world is caused by people wanting to be important. (T.S. Eliot)


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  Reply # 551364 29-Nov-2011 11:22
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Looked like advertising for a profiling service to me. With the "award" being the result of buying the service.

Jon

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