Call Centre Mind Readers

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Forums › Spark New Zealand (including Skinny and BigPipe) › Call Centre Mind Readers

floydbloke

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#93778 29-Nov-2011 11:14

Looks like Telecom is now training its CSR to be shrinks

http://tvnz.co.nz/business-news/call-centres-reading-minds-deal-customers-4578054

The Institute of Unfinished Research has concluded that 6 out of 10 people

jonherries

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#551364 29-Nov-2011 11:22

Looked like advertising for a profiling service to me. With the "award" being the result of buying the service.

Jon

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