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Forums › Spark New Zealand (including Skinny and BigPipe) › Call Centre Mind Readers
floydbloke

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#93778 29-Nov-2011 11:14
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Looks like Telecom is now training its CSR to be shrinksWink
http://tvnz.co.nz/business-news/call-centres-reading-minds-deal-customers-4578054




Sometimes I use big words I don't always fully understand in an effort to make myself sound more photosynthesis.

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jonherries
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  #551364 29-Nov-2011 11:22
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Looked like advertising for a profiling service to me. With the "award" being the result of buying the service.

Jon

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