Specific sites not loading on Telecom - OK on other networks, most sites

Forums › Spark New Zealand (including Skinny and BigPipe) › Specific sites not loading on Telecom - OK on other networks, most sites - IP Change didn't fix the problem

lissie

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#94855 20-Dec-2011 07:50

I have telecom proxy problems - again - and I don't know what else to do. Telecom won't let me view/access 2 of my sites which are on the same (US) IP lissowerbutts.com and midlifetravel.com .

I've had this sort of issue in the past - got escalated to 2nd level support - got my IP changed - end of problem.

This time it hasn't worked - it worked for a few hours - and then stopped completely. Then it was on OK for a few hours last night - now its gone again.

I took quite some talking to get my IP changed last time - the 2nd level tech suggested that the webmaster had banned my IP! I pointed out that the whois proved my ownership of the sites - so I got a new IP

This is just not inconvenient - I make good money from those sites - I need access 24/7 - and frankly up until about a week ago when I turned the modem back on after a few weeks away - its all been fine with Telecom.

Now however I'm thinking it might be time to go back to Telestraclear - I can't think of any other options? If I use one of the telecom resellers eg slingshot - will I have the same problem?

As a side note I also can't get directly to any link on Facebook - FB uses some weird FB redirect to external sites - and this fails everytime - although I can cut and paste a link direct and that will work.

I help authors publish their books - DIYPublishing.co.nz

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#559819 20-Dec-2011 08:08

Yea Telecom have some issues with their caches. Why just default to Telstra (they are known for bad service) there are a million and one ISPs out there. You might want to look at a proper business ISP with proper support?

Speedtest 2019-10-14

lissie

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#559821 20-Dec-2011 08:13

Any recommendations? My understanding is that 3rd parties like slingshot are just reselling telecom services - the last thing I need to be is dealing with 2 organisations both pointing at the other!

I've checked about being a business before with TC or Telecom (I forget) - its not about whether or not you are in business - its about the size of your business with them. Given that I'm a sole operator running out of my house - they consider me residential

I help authors publish their books - DIYPublishing.co.nz

lxsa

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#559823 20-Dec-2011 08:30

Telecom having issues with caches? Why is this?
Caches are quite clear cut either you can access a international hosted site or you can't.
There is a certain time when it is intermittent but it becomes very fast and clear because a lot of users will complain.

ResponseMediaNZ

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#559825 20-Dec-2011 08:37

Can you access them when you use the Google DNS settings of 8.8.8.8 and 8.8.4.4 ???

Also so you have a Static IP?

Zeon

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#559829 20-Dec-2011 08:46

lissie: Any recommendations? My understanding is that 3rd parties like slingshot are just reselling telecom services - the last thing I need to be is dealing with 2 organisations both pointing at the other!

I've checked about being a business before with TC or Telecom (I forget) - its not about whether or not you are in business - its about the size of your business with them. Given that I'm a sole operator running out of my house - they consider me residential

Telecom have been operationally separated for 5 years now so when they provide you with services its exactly the same level as any other ISP. Chorus (the lines and wholesale company) was actually split completely a couple of weeks ago and is a completely separate company now so if you order a Telecom line its "Telecom ISP servies + Chorus DSL services". if you buy a line from Slingshot its "Slingshot ISP services + Chorus DSL Services". In fact Slingshot, Orcon and Vodafone have some of their own network which is more extensive than even Telecom themselves have now! In any case, no matter who the ISP is you enver deal with anyone other than the ISP - they are responsible for everything for managing everyone else in the loop who provides you with a service.

I'd suggest you go for a smaller ISP who can focus on providing you with a good quality service and the people you speak to on the phone actually know a thing or 2. Our business is with Orcon, Unleash and World Exchange (We spend about $4k a month all up) and I'd suggest you go with Unleash as they provide a top quality service. When you ring up its a network engineer whereas Orcon even after waiting 2 weeks, I'm still yet to hear from their network engineers :S.

The Orcon business technical helpdesk is pretty good for this kind of level though and TBH I don't think you'd even have these types of problems with anyone other than Telecom.

Speedtest 2019-10-14

freitasm

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#559839 20-Dec-2011 09:09

lissie: Now however I'm thinking it might be time to go back to Telestraclear - I can't think of any other options? If I use one of the telecom resellers eg slingshot - will I have the same problem?

ISPs don't resell Telecom Internet. They use Chorus lines. A company that was separated from Telecom before, and for a few days now completely independent and listed in the NZX.

Zeon: Yea Telecom have some issues with their caches. Why just default to Telstra (they are known for bad service) there are a million and one ISPs out there. You might want to look at a proper business ISP with proper support?

TelstraClear (the proper name) might not be famous for their customer service, but the service itself (Internet connection) is very good, either DSL or cable.

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lissie

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#559841 20-Dec-2011 09:20

underwatervrg: Can you access them when you use the Google DNS settings of 8.8.8.8 and 8.8.4.4 ???

Also so you have a Static IP?

Thanks that's a helpful suggestion - can't test at the moment - because as of 9:20 the site is available to me again! Will try your suggestion and report when it goes away again.

I have a "fixed" IP according to support - I'm not paying for static, but apparnetly these days you don't get a new IP everytime you reboot the router

I help authors publish their books - DIYPublishing.co.nz

lissie

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#559843 20-Dec-2011 09:25

I'd suggest you go for a smaller ISP who can focus on providing you with a good quality service and the people you speak to on the phone actually know a thing or 2. Our business is with Orcon, Unleash and World Exchange (We spend about $4k a month all up) and I'd suggest you go with Unleash as they provide a top quality service. When you ring up its a network engineer whereas Orcon even after waiting 2 weeks, I'm still yet to hear from their network engineers :S.

The Orcon business technical helpdesk is pretty good for this kind of level though and TBH I don't think you'd even have these types of problems with anyone other than Telecom.

I'm not mad at Telecom support per se- I find level 1 is fine and I can easily get escalated to L2 - where I am generally talking to an engineer.

I agree - I never had this issue with TelstraClear - but when I did finally want them to remove their modem - as I was moving - they wouldn't respond and then tried to charge me for it! I won but it was a fight - and I do like to call up support when all else fails - thats just not an option with them.

The issue I have is the flaky "transparent" proxy ! If no one else is using one - it may well be time to move on!

I help authors publish their books - DIYPublishing.co.nz

lissie

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#559844 20-Dec-2011 09:27

freitasm:
TelstraClear (the proper name) might not be famous for their customer service, but the service itself (Internet connection) is very good, either DSL or cable.

There connection was fine when I was in Khandallah - I only went away from them because when I checked on this forum when we moved to Jville - I heard that the local cabinets were a bit overloaded - but that was 18 months ago - maybe things have moved on!

I help authors publish their books - DIYPublishing.co.nz

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#559847 20-Dec-2011 09:28

I am in Jville, and in both here and Kandallha TelstraClear only offers cable modem services.

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ResponseMediaNZ

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#559848 20-Dec-2011 09:32

lissie:
underwatervrg: Can you access them when you use the Google DNS settings of 8.8.8.8 and 8.8.4.4 ???

Also so you have a Static IP?

Thanks that's a helpful suggestion - can't test at the moment - because as of 9:20 the site is available to me again! Will try your suggestion and report when it goes away again.

I have a "fixed" IP according to support - I'm not paying for static, but apparnetly these days you don't get a new IP everytime you reboot the router

Let us know how the testing goes.

If you went to a Static IP then the Retail Static IP Team can allocate one of the IP's that are in our bypass range and this should possibly fix the issues.

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lissie

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#559851 20-Dec-2011 09:44

Let us know how the testing goes.

If you went to a Static IP then the Retail Static IP Team can allocate one of the IP's that are in our bypass range and this should possibly fix the issues.

will do - but I'll tell you now I'm not paying an additional $20/month for a static address to fix a problem which is Telecom's. If that's the only way around the issue then it should be free, and that would still be a compromise on my part as I don't actually want a static IP address.

I help authors publish their books - DIYPublishing.co.nz

1yippy1

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#559896 20-Dec-2011 11:43

Try a ? At the end of the address you are trying open ie; www.whatever.com?

freitasm

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#559900 20-Dec-2011 11:46

The "?" at the end won't do much. It would be worth a try if using a query string, but it's more than just "?"... For example: www.geekzone.co.nz?dummy=3434234 is different than www.geekzone.co.nz?dummy=123 and shouldn't be cached (or should be cached twice, one for each value).

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Ragnor

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#560441 21-Dec-2011 21:34

Hmm I'm on Telecom at home and I can get to both the sites fine.

This is what nslookup and tracert show for me to lissowerbutts.com, might be useful for you to compare to.

nslookup lissowerbutts.com

Server: UnKnown
Address: 192.168.0.1

Non-authoritative answer:
Name: lissowerbutts.com
Address: 74.54.219.66

tracert lissowerbutts.com

Tracing route to lissowerbutts.com [74.54.219.66] over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 1 ms 1 ms 1 ms 192.168.1.1
3 13 ms 14 ms 11 ms 219-89-52-1.dialup.xtra.co.nz [219.89.52.1]
4 * * * mdr-fid-int.akbr5.global-gateway.net.nz [202.37.244.222]
5 12 ms 15 ms 12 ms ae4-10.akbr5.global-gateway.net.nz [202.37.244.221]
6 11 ms 11 ms 12 ms ae1-2.akbr4.global-gateway.net.nz [202.50.232.77]
7 11 ms 12 ms 12 ms ae1-10.tkbr9.global-gateway.net.nz [202.50.232.37]
8 137 ms 136 ms 136 ms ae2-3.labr5.global-gateway.net.nz [203.96.120.142]
9 166 ms 167 ms 166 ms ae1-3.sjbr2.global-gateway.net.nz [203.96.120.94]
10 140 ms 140 ms 141 ms ae0.pabr4.global-gateway.net.nz [203.96.120.74]
11 168 ms 199 ms 199 ms sjc20.tbone.rr.com [198.32.176.83]
12 201 ms 172 ms 169 ms ae-2-0.cr0.sjc10.tbone.rr.com [66.109.6.142]
13 168 ms 169 ms 169 ms ae-0-0.pr0.sjc10.tbone.rr.com [66.109.6.141]
14 169 ms 169 ms 200 ms 66.109.11.250
15 176 ms 220 ms 177 ms ae0.bbr02.cs01.lax01.networklayer.com [173.192.18.151]
16 180 ms 149 ms 150 ms ae7.bbr01.cs01.lax01.networklayer.com [173.192.18.166]
17 * 216 ms 214 ms ae19.bbr01.eq01.dal03.networklayer.com [173.192.18.140]
18 245 ms 214 ms 213 ms po31.dsr01.dllstx3.networklayer.com [173.192.18.225]
19 214 ms 214 ms 216 ms te4-4.dsr01.dllstx2.networklayer.com [70.87.255.118]
20 214 ms 214 ms 245 ms te1-1.car05.dllstx6.networklayer.com [70.87.254.170]
21 186 ms 218 ms 186 ms lamborghini.websitewelcome.com [74.54.219.66]

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