Long time reader, first time poster.
I need some advice in relation to internet disconnections/Master Splitter.
I have a Telecom broadband connection with Thomson TG585 Modem, it would frequently disconnect which I assumed was due to my grandmother’s medical alarm connected to the phone line.
I called Telecom & the Chorus tech came & installed a master splitter on one of the jackpoints in the house.
He advised me the disconnections should stop occurring however it’s still happening.
I called 0800 333 008 from the Service Card the Chorus tech left me with my job/reference number in case there were any issues & I was advised the technician would come back to fix the issue.
This did not happen & no phone call made to advise me.
I called again & the person I spoke with sounded like he didn’t know what I was talking about & tried transferring me to a different team. I gave up after waiting on hold for about 20 minutes.
I then emailed Telecom Faults via their website & received a voicemail message from a representative who said he would call back but never did & didnt leave any contact name or number to return his call.
I’m concerned because Telecom is charging me $298.00 for the installation of the splitter & its not doing what its supposed to.
Is there a chance it could be the modem or the jackpoint wiring?
I ask about the wiring because the technician did say that the jackpoint that my modem is connected to is wired directly into the jackpoint that the medical alarm is connected to in the other room.
Could it still be interfering with the broadband connection?
And I ask about the modem because I’ve been having issues where it seems like the modem cannot assign IP addresses to my devices correctly which then forces me to reboot the modem for them to connect properly.
Any advice/help would be appreciated.