My wife has just received a new XT handset for Christmas and has attempted to claim the Prepaid Christmas value pack of some text and voice and data for 6 months - http://store.telecom.co.nz/mobile/prepaidchristmas/value-pack
However - when entering the required details she is informed that the offer has already been claimed for this handset (IMEI). Certainly not by us it hasn't been!
Just wondering if anyone else out there has experienced any issues with this offer? I suspect what has happened is that someone has simply noted the IMEI of the handset - and others - as the sat in full view of the public in a glass case and claimed the offer on an existing number.
Obviously contacted support - who very kindly directed her to the same URL to claim the offer with the promise to investigate if that didn't work. It did not work still (funny that) and all attempts to follow this up with support have been ignored. Not even a message confirming it will be looked at. Very disappointing.
Have not returned to the store yet (Harvey Norman) - expected it to be simpler to get resolved directly with Telecom directly. That will be next given the lack of response from Telecom - not looking forward to that battle though!
Anyway - just curious to see if anyone else has had issues.
Thanks for reading :)
Trusted
Spark
Apologies for dredging up this older thread but I'd just like to publicly thank nzbnw for sorting out my problem. Very much appreciated by a smartphone newbie.
