Telecom to Skinny problem

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom to Skinny problem

shazzray

9 posts

Wannabe Geek

#95728 11-Jan-2012 17:35

Slingshot V Skinny

wondering if anyone can shed some light on my problem please
I have slingshot homeline/broadband and I recently changed my mobile from Telecom to Skinny.
Slingshot homelines cannot phone my mobile, it just goes beep beep beep, but my dad who's telecom can and my daughter on telstra can and other mobiles can.

When I look on visibill it doesn't register my mobile phone as a mobile number... It is phoning 06427......... a Palmerston North landline which doesn't exist hench the beep beep beep lol

Now Slingshot tell me it's a Skinny problem and Skinny tell me it's a Slingshot problem and I'm sitting in the middle wondering who is going to look into the problem and fix it. any suggestions gratefully appreciated

also a bit disappointed that skinny never replied to my email I sent this morning (apart from the auto generated one) letting them know that the issue hadn't been solved yet.

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#567484 11-Jan-2012 17:46

But 27 isn't the Skinny prefix, it's the Telecom one. What number prefix are you trying to dial from Slingshot?

johnr

19282 posts

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#567485 11-Jan-2012 17:48

The Call is starting on Slingshot (A party) so they should be looking into the issue, This is not a skinny mobile fault

Call back Slingshot and say I am paying you to route this mobile call from my landline to this mobile number! Clearly this is not happening

Skinny can't look into the fault what are they going to trace on?

John

shazzray

9 posts

Wannabe Geek

#567489 11-Jan-2012 17:58

I am hoping Skinny will help me throw the toys outta the cot because Slingshot just won't listen to me

To me it is a Slingshot problem because of the phone number that is being phoned.

johnr

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#567490 11-Jan-2012 18:01

shazzray: I am hoping Skinny will help me throw the toys outta the cot because Slingshot just won't listen to me??To me it is a Slingshot problem because of the phone number that is being phoned.?

Call back slingshot and insist they log a fault ticket if not ask to speak to a manager!

Say you are my homeline provider I pay you to route my fixed line calls and this is not happening,

John

johnr

19282 posts

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#567492 11-Jan-2012 18:03

Post your issue in this thread

http://www.geekzone.co.nz/forums.asp?forumid=81&topicid=92882

Maybe they might listen

John

shazzray

9 posts

Wannabe Geek

#567494 11-Jan-2012 18:04

They logged a fault and they gave me a number but the guy told me that he didn't expect anything to come of it because he spoke to their tech and they said it's not a slingshot problem

johnr

19282 posts

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#567495 11-Jan-2012 18:07

shazzray: They logged a fault and they gave me a number but the guy told me that he didn't expect anything to come of it because he spoke to their tech and they said it's not a slingshot problem

Well then Slingshot contact Skinny / Telecom with their findings / trace and then they sort it out between the 2 carriers, You don't need to be stuck in the middle. Stuff like this is sooooooo easy to fix

John

Equinox IT

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shazzray

9 posts

Wannabe Geek

#567496 11-Jan-2012 18:08

I posted there and I got a message from someone at slingshot telling me to email them, sent email and got a reply that they are away from the office until the 16th lol

johnr

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#567497 11-Jan-2012 18:11

Good luck

John

shazzray

9 posts

Wannabe Geek

#567499 11-Jan-2012 18:12

Thankyou maybe I should have gone vodafone lol

sbiddle

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#567507 11-Jan-2012 18:31

Could you ever call your mobile when it was on Telecom?

The fact that visibill thinks the number is a Palmerston North seems to indicate an issue with Slingshot.

shazzray

9 posts

Wannabe Geek

#567527 11-Jan-2012 19:08

yep no problems at all when on telecom, issue just started when it was ported to skinny. I think it's a slingshot problem but the first two times I phoned they wouldn't even log it as a fault. someone on the slingshot forum has emailed me and is going to look into it, so here's hoping.
Thanks for the replies I will update with any progress

firefuze

510 posts

Ultimate Geek

#567528 11-Jan-2012 19:08

shazzray: I posted there and I got a message from someone at slingshot telling me to email them, sent email and got a reply that they are away from the office until the 16th lol

Classic....

LennonNZ

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#567536 11-Jan-2012 19:37

Shouldn't that be

06427xxxxxxx -> 006427xxxxxxx -> +64(NZ) 27 xxxxxxx -> 027 xxxxxxxx (cell phone number)
not
06427xxxx (Land line)

I presume on Visibill (Never seen it) they are showing the number without the first 0 as dialed (as the 0 is an access code)

Thanks

shazzray

9 posts

Wannabe Geek

#567540 11-Jan-2012 19:48

yes it should be 006427....... or 027......... but it's only showing 06427..... on visibill and is listed under national calls not mobile call's, it's trying to phone Palmerston North which is area code 06, which is why we get beep beep beep

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