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7 posts

Wannabe Geek
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Topic # 96664 1-Feb-2012 20:16
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Hi all,

My usual sync speed has been around 4 to 5Mbps, however for the past 2 weeks, my sync speed has dropped to 2 to 3.5, depending on the time of day. I know it isn't a big drop for many of you, but considered my usual speed, it's almost 50% slower, which annoys me greatly.

I am considering getting a master splitter installed, and maybe take a look at the wires, but I am not hopeful this will resolve my problem, as the chorus guy couldn't find anything wrong with it a year ago. My house is also around 15 years old.

I tried ringing Telecom (My ISP), they did their basic line test whatever, from my expereinces that never actually does anything except finding out i'm currently connected or not. They just insist that as long im above 2Mbps, it is acceptable, so i'm not eligble for a port reset. I do sometimes get below 2Mbps but I will have to wait till that happen before I try to call them again.

But is there any other way to convince them to do a port reset? I heard most of the time it solve people's problem, even if it's just temporary.

I live in Eden Terrace, pretty close to the edge of city exchange, however it is not far away enough to have a cabinet on our street. There is a cabinet in the next street through!! yay...!

I have tried rebooting my router(s) many times over the past week, different times of the day, including after mid night and early morning. I did isolation tests, different filters. I live in a small 3 story townhouse with 2 phone sockets, no alarms.

I don't expect to increase my sync speed above 5Mbps, I just want my usual sync speed back...

Thanks in advance!

screenshot.

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5150 posts

Uber Geek
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  Reply # 576059 1-Feb-2012 20:30
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I see that you are using G.dmt modulation (ADSL1). Does your modem have the option to switch to ADSL2+ or multimode?



7 posts

Wannabe Geek
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  Reply # 576061 1-Feb-2012 20:44
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I just tried setting ADSL2+ only, and after reboot, router was unable to connect onto internet.

Here is the list of settings. Before I changed, everything was ticked except AnnexM. 




7 posts

Wannabe Geek
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  Reply # 576089 1-Feb-2012 21:43
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Cool, after some playing around, I was able to reach more than 5Mbps just disabling G.DMT.

Thanks! it seems problem solved. Weird though since I never touched those settings before.

 



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Wannabe Geek
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  Reply # 576111 1-Feb-2012 22:31
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It seems the fastest mode for me is ADSL ANSI T1.413. However I think that is still ADSL1, and I can't get any ADSL2+ to work.

Edit: I just rang Telecom, according to the rep I am still on ADSL1. When I asked why, he said because the card i'm connected to hasn't been upgraded. However that is a conflict information according to chorus service availability tool. I am connected to the City exchanged, which supposedly been upgraded to ADSL2+ sometimes in 2008, my address shows up ADSL2+ ready.

When I asked if I could be put on ADSL2+, he said it's not something they can just do, he then goes on about how this required hardware upgrades, some kind of project that Telecom will be working on in the future, and everyone will automatically be transferred to ADSL2+ when it's available.

I don't know what to say, and don't feel like arguing, because I know reading all these forums about people accidently stucked on ADSL1 profile doesn't make me a expert. But I just feel something isn't right, how is CBD exchange still running on old hardwares?

Basically I will need to ring again tomorrow to get to tier 2 supports, hopfully they will have real answers i'm looking for. Frown

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  Reply # 576151 2-Feb-2012 06:22
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Since you haven't provided any address details nobody on here is going to be able to do this for you, but if you ring any other ISP and ask them to do a broadband prequalification on your address they'll be able to tell you what sort of connection you can get and an approximate attenuation and speed figure. These will be accurate assuming your internal wiring isn't the issue.


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