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Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom invoice and mobile data "calls"
freitasm

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#96880 6-Feb-2012 08:50
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Seeing someone is talking about the 2degrees invoice, I decided to ask around about something on a Telecom invoice that really annoys me...

How am I supposed to know how much data I have used on a per month basis, looking at the invoice received, seeing it just lists "data calls" instead of "megabytes used"?



One is completely unrelated to another in real world...




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  #577748 6-Feb-2012 09:02
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While it isn't the best solution (the usage should be on the bill too), the historic usage is on the 'your telecom' portal. :)




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freitasm

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  #577749 6-Feb-2012 09:05
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Thanks, found it:



It would be good to have this in the invoice though, because that is what most people will look first...





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  #577751 6-Feb-2012 09:10
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I assume that a "call" is infact a single rated data session?




freitasm

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  #577755 6-Feb-2012 09:16
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Most likely.




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  #577758 6-Feb-2012 09:17
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I am with you, these Mobile data calls give no real indication of how much data is being used. I quite often have to sign off the mobile bills at work and some times they list each instance of each mobile data call too. You end up with pages only to be credited because you have a data plan, seems crazy. Also makes it hard to explain to the boss if he questions about what are these pages of Mobile Data calls

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  #577760 6-Feb-2012 09:22
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I think you'll find it's their billing system. It's still based on calls not real world data usage

Amber for comment??




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freitasm

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  #577763 6-Feb-2012 09:30
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It's not "calls" it's actually "data sessions". They total the amount of mobile data used in those data sessions, but for some unknown reason instead of showing data usage (which is known since it's available in the mobile page and in the account page) they show "calls" (which are actually "sessions"), which is completely irrelevant.





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