Can't send text, only receive

Forums › Spark New Zealand (including Skinny and BigPipe) › Can't send text, only receive

cleggy2

166 posts

Master Geek

#97235 14-Feb-2012 19:15

Hi. I would ring the skinny help desk first, but they close at 5:30pm. At the moment I can't send texts. My phone says text failed to send. My daughter has the same problem. Anyone else on skinny having this problem? We have both turned our phones off and taken the battery and sim out for 10 minutes too. We both topped up with $20 on Sunday.

freitasm

BDFL - Memuneh
79250 posts

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Geekzone

Lifetime subscriber

#581515 14-Feb-2012 19:19

Is the message centre number correct on these handsets?

cleggy2

166 posts

Master Geek

#581519 14-Feb-2012 19:24

Hi. haa just put +64 in front on number and it sent ok. yikes. problem solved thanks hopefully. I wonder why we now need to have +64 in front of numbers now, but not before?

Geese

1028 posts

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Inactive user

#581533 14-Feb-2012 20:02

I can vouch for 4 customers including me, this problem started around lunchtime and is still a problem. Some texts go straight through, then others will not even if tried 10 times, BUT after multiple attempts sometimes go through to the recipient once BUT always says sending failed on the handset.

cleggy2

166 posts

Master Geek

#581552 14-Feb-2012 20:55

When I put +64 in front of number it works. I don't know why or how it makes it work

LivingSkinny

513 posts

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Skinny

#581718 15-Feb-2012 11:13

cleggy2: Hi. I would ring the skinny help desk first, but they close at 5:30pm. At the moment I can't send texts. My phone says text failed to send. My daughter has the same problem. Anyone else on skinny having this problem? We have both turned our phones off and taken the battery and sim out for 10 minutes too. We both topped up with $20 on Sunday.

Hi. My apologies for the inconvenience that this is causing. Our engineers implemented a fix overnight and texts are now going through. It is an intermittent problem and not impacting all customers and not all texts so they are now looking deeper into the texting platform to check for any secondary issues.

cleggy2

166 posts

Master Geek

#582182 16-Feb-2012 09:19

Thanks Skinny. U Rock!!!:)