spam emails coming to inbox all of a sudden

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qwerty7

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#98255 28-Feb-2012 08:33

With xtra email and outlook 2007
spam emails use to go to the spam folder now they are going straight to the inbox, i swear i have not changed anything?

Ragnor

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#587934 28-Feb-2012 17:10

qwerty7: With xtra email and outlook 2007
spam emails use to go to the spam folder now they are going straight to the inbox, i swear i have not changed anything?

Check the settings under:

tools > options > preferences (tab) > junk email (button)

qwerty7

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#589670 3-Mar-2012 07:41

i tried that but it seems to keep forgetting my settings. Every time i go back to check it it is set on no filter? and yes i did click apply then ok.

Oblivian

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#589676 3-Mar-2012 08:35

Also ensure you have previously logged into Yahoo Webmail and enabed the span filter. By default (it use to be) turned off. Until you select it to filter it for you.

There is a push now and then, most recently of "Spin Cash" messages that made it through the filter however.

And they also like to bin actuall messages too, so it pays to login to web mail every few weeks and check for legitimate ones and mark them not spam

Seems a lot of yahoos filter is global. So if someone out there does not like a message subscription and flags it bad.. you too miss out on it :)

richms

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#590521 5-Mar-2012 11:21

Shame that there is still no way to check that server side spam folder without resorting to webmail. Causes WAY too many problems vs other providers that give imap access into it.

In anycase, I have found with the xtra friends I have that its very rare that mails make it past xtrayahoo but get trapped by the outlook one other than blocked senders etc.

Richard rich.ms

qwerty7

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#618698 3-May-2012 08:51

I still don't get this, It seems one day the spam setting in outlook were automatically unset and everytime i try to change them they don't save for some reason

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Oblivian

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#618955 3-May-2012 16:45

Bet2Day is the new major one. Nearly always from 'support'

It is largely captured by Yahoos blocker, but I get 1 every few days that has changed and gets through.

Are you using the Xtra domain? it sounds very much like you are relying on local side filtering and not remote.

Need to log in to each account via webmail.xtra.co.nz and make sure the filter is enabled (it use to be off by default when you made new accounts)

There are 2 major factors:
Under mail options "Automatically move spam to Spam folder" may be missing.
Under Pop and Forwarding
"Dont download spam email" needs to be enabled. if its not, it will grab EVERYTHING via pop and rely on outlook being smarter than the spam is.. which it isnt.

And regularly check webmail before downloading to ensure you mark any that are sitting there waiting to help the filter learn.

Of course, it only takes a few people abusing this that you end up with piles of mail in the spam bin server side incorrectly (filter appears global)

Basically, yahoo expect you to use webmail, and not a client.. cause I know I've lost a good number of real messages to the spam bin from hell

mattwnz

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#618958 3-May-2012 16:48

qwerty7: i tried that but it seems to keep forgetting my settings. Every time i go back to check it it is set on no filter? and yes i did click apply then ok.

Contact telecom, as you are paying them for email and support and it is likely a problem. Alternatively use another provider. ISP email is not the best solution.

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richms

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#619086 3-May-2012 21:48

The lack of access to the ISP side spam filter on xtra-yahoo is a dealbreaker IMO.

Time the manned up, turned on imap and pushed people over to that instead of archaic pop3. Should have done it when they forced everyone onto SSL

Richard rich.ms

mattwnz

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#619104 3-May-2012 22:28

richms: The lack of access to the ISP side spam filter on xtra-yahoo is a dealbreaker IMO.

Time the manned up, turned on imap and pushed people over to that instead of archaic pop3. Should have done it when they forced everyone onto SSL

Doesn't it have IMAP? I thought that was relatively standard these days. You need IMAP for accessing the spam filter ,otherwise you have to use webmail, which is painful.

qwerty7

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#619134 3-May-2012 23:53

I turned off the spam filter in webmail ages ago because it picked up real emails which i didn't notice until about a month later when i next logged into web mail.

The spam use to go straight to outlooks junk folder. I still think it is an outlook problem because everytime i go back to the options it is set to 'no filter' again.

I will ring telecom in the morning.

Oblivian

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#619241 4-May-2012 08:48

And they will say ring microsoft.

If you chose not to use Xtras mail service, then it is outside their contgrol what happens to it at the client end

qwerty7

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#620726 7-May-2012 00:01

really, when i set up the internet with telecom they took me through step by step instructions over the phone of how to configure the accounts in microsoft outlook

Ragnor

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#621008 7-May-2012 14:44

qwerty7: really, when i set up the internet with telecom they took me through step by step instructions over the phone of how to configure the accounts in microsoft outlook

They probably have scripts to follow for helping setup the most common email clients.

However the problem is not with the connection to their email server but with Outlook itself forgetting an anti spam config setting, how they are supposed to advise you on fixing that?

That's really a question for the vendor of the software...