Should Telecom credit $2000 for 70MB roaming charges?

Forums › Spark New Zealand (including Skinny and BigPipe) › Should Telecom credit $2000 for 70MB roaming charges?

surfisup1000

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#98709 5-Mar-2012 06:41

http://www.stuff.co.nz/technology/digital-living/6522079/Telecom-customer-billed-2000-for-70Mb-of-data

This guy used 70mb of data in the cook islands @ $30/MB . So he was billed $2000 for checking face book.

Surely it has been widely enough publicised that you should avoid data roaming while overseas? He says telecom failed duty of care.

Not too much sympathy from me. Still amazing that they charge so much for mobile data though.

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#590375 5-Mar-2012 07:14

What's really annoying me about this whole thing, the bit which to me really doesn't make any sense is the simple fact that

$30 per Mb x 70 Mb = $2100

WHERE DID THE EXTRA $100 GO??

That's by far the biggest issue at stake here.

mckenndk

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#590377 5-Mar-2012 07:22

Just another "I could not be bothered looking into how roaming worked and how much it cost but the company will make sure I know".

Please he would of got the bill and remembered the last person that did this and went to the news paper and got the bill cut down and thought I will do the same.

No Sympathy here sorry.

Dion (Roaming in europe at the moment)

PS I do agree data charges are way too high on roaming.

sbiddle

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#590378 5-Mar-2012 07:28

If you travel overseas and drink a $10 bottle of water and $6 Mars bar from your mini bar without checking the price should your travel agent be expected to refund this because you never bothered to check the price first and/or assumd it was just free because it was in your room?

corksta

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#590379 5-Mar-2012 07:41

Make him pay the whole lot, tired of these muppets who blame everyone but themselves for their mistakes.

nickb800

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#590397 5-Mar-2012 08:42

Obviously the idiot should pay the whole lot, but:

On android, there is check box to enable data while roaming, which comes up with a dialog box to confirm, stating that excessive data charges may be incurred. Is there a similar setting/feature on iPhones?

johnr

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#590398 5-Mar-2012 08:45

nickb800: Obviously the idiot should pay the whole lot, but:

On android, there is check box to enable data while roaming, which comes up with a dialog box to confirm, stating that excessive data charges may be incurred. Is there a similar setting/feature on iPhones?

Yes iPhone does the same thing

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corksta

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#590399 5-Mar-2012 08:45

nickb800: Obviously the idiot should pay the whole lot, but:

On android, there is check box to enable data while roaming, which comes up with a dialog box to confirm, stating that excessive data charges may be incurred. Is there a similar setting/feature on iPhones?

No. It's either on or it's off (text below the button explains that it disables email, etc, while travelling but doesn't actually mention extra charges may be incurred). However, it's off by default so he had to switch it on at some point, but again that's Telecom's fault as well of course.

johnr

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#590400 5-Mar-2012 08:48

corksta:
nickb800: Obviously the idiot should pay the whole lot, but:

On android, there is check box to enable data while roaming, which comes up with a dialog box to confirm, stating that excessive data charges may be incurred. Is there a similar setting/feature on iPhones?

No. It's either on or it's off (text below the button explains that it disables email, etc, while travelling but doesn't actually mention extra charges may be incurred). However, it's off by default so he had to switch it on at some point, but again that's Telecom's fault as well of course.

I thought the iPhone gave a warning?

corksta

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#590403 5-Mar-2012 08:52

johnr:
corksta:
nickb800: Obviously the idiot should pay the whole lot, but:

On android, there is check box to enable data while roaming, which comes up with a dialog box to confirm, stating that excessive data charges may be incurred. Is there a similar setting/feature on iPhones?

No. It's either on or it's off (text below the button explains that it disables email, etc, while travelling but doesn't actually mention extra charges may be incurred). However, it's off by default so he had to switch it on at some point, but again that's Telecom's fault as well of course.

I thought you iPhone gave a warning?

The text below the on/off button just explains what it does.

gehenna

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#590406 5-Mar-2012 08:54

Regardless of the ethical debate about how much these charges should actually be, the guy shouldn't get any refund. It's 2012, this kind of issue has been in the media for at least 5 years and has been given huge coverage. If you don't know to check your terms of service before you go using roaming data then you deserve the bill.