$0 Bill, will they bill me the actual amount?

Forums › Spark New Zealand (including Skinny and BigPipe) › $0 Bill, will they bill me the actual amount?

spcpawel

2 posts

Wannabe Geek

#98835 7-Mar-2012 13:49

So for a few months I haven't received a bill, until a couple of weeks ago where I received a $0 bill. Obviously I should have been getting monthly bills, but do they have the right to charge me for anything before that?
About a month after I had the contract, they refund me some money which would have been from the previous contract which expired. This is somewhat recorded through emails.
I got in contact with them at this point (phone conversation) about not receiving one and they said that I had no balance.
Sooooooo, do I have to pay for anything before the $0 bill or is it their fault and their loss?

pageweon

393 posts

Ultimate Geek

#591752 7-Mar-2012 14:06

i would say that if you have been using services for a few months then you will be liable for those services, maybe your account credit from your earlier contract has negated your new contract costs?

this is where a signature goes

keewee01

1737 posts

Uber Geek

Trusted

#591850 7-Mar-2012 16:38

You will definitely be due what you owe them. No 2 ways around it.

hamish225

1418 posts

Uber Geek

ID Verified

#591892 7-Mar-2012 18:50

just don't spend the money you're meant to be paying them, they'll ask you for it one day :P

*Insert big spe*dtest result here*

Kyanar

4089 posts

Uber Geek

ID Verified

Trusted

#592301 8-Mar-2012 13:26

You should probably call their billing team and talk to them rather than asking random folks on GZ who don't have access to your account. Be especially clear that you haven't been receiving bills (unlike Sky TV, Telecom does send bills even if the balance is zero from what I've seen) and ask them to look into what your charges have been for the last months and how they were covered. Don't accept "you have no balance", press the person to actually tell you why you have no balance

It's highly likely (nay, certain) that they will expect you to pay for services you've used that you were mistakenly not billed for, but considering the circumstance I'm sure they'll be decent about setting up a plan to pay it back if it's a lot. Just think back to about 7 years ago with all the hoopla about shifting power companies, and not getting a bill until one day a $3000 bill showed up - if you recall, no-one got off without paying that, it's the same situation.

stevenz

2802 posts

Uber Geek

#592314 8-Mar-2012 13:36

Check the YourTelecom site and see if that says anything useful.

@KnightNZ

spcpawel

2 posts

Wannabe Geek

#592318 8-Mar-2012 13:38

Well to all those non-beleivers out there, I went in yesterday and the same person that set me up on my contract told me the technical team experienced some faults. These faults were not mine of nature, and i didnt have to put up a fight about it.
They gave me an ultimatum.
Pay your bills and keep your contract, OR
Start a new contract and forget the past.
3 months of bills was roughly $250 so why not get that for free and stay an extra 3 months?
Well a $0 bill wasnt quite correct but essentially it was all I had to pay!

coffeebaron

6231 posts

Uber Geek

Trusted

Lifetime subscriber

#592320 8-Mar-2012 13:40

Make sure you send a cheque off for $0.00; you don't want to get behind on your 1st bill :)

Rural IT and Broadband support.

Broadband troubleshooting and master filter installs.
Starlink installer - one month free: https://www.starlink.com/?referral=RC-32845-88860-71
Wi-Fi and networking
Cel-Fi supply and installer - boost your mobile phone coverage legally

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com