Should we have a Chorus sub forum.

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chevrolux

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#2260028 18-Jun-2019 10:18

www.chorus.co.nz/outages

Gives very up to date information on outages - emphasis on VERY up to date. Just this morning I logged a fault which was quite clearly something line card/DSLAM related. Must be have been the first few to do it, and before we get the automated tech RFS date back it was up on the outage map.

BMarquis

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Chorus

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#2260114 18-Jun-2019 11:21

chevrolux:
www.chorus.co.nz/outages

Gives very up to date information on outages - emphasis on VERY up to date. Just this morning I logged a fault which was quite clearly something line card/DSLAM related. Must be have been the first few to do it, and before we get the automated tech RFS date back it was up on the outage map.

Quite a lot of automation work on that outage map.
A lot of the time the outage shown is directly due to an alarm down on the Network Element (ISAM in this case) which then looks up the likely affected customers/area and onto the map it goes.

freitasm

BDFL - Memuneh
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#2260118 18-Jun-2019 11:28

I think this is settled now. We will not create a separate sub-forum.

ronw

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#2260203 18-Jun-2019 13:36

That may well be but it did not work very well last week. Outage was reported at midday Thursday with expected resoluad tion 24 hrs later midday Friday

That came around and site was updated to Saturday Evening which then was changed to expected completion under review which stayed like that until Sunday afternoon when it came back up.

No one could exactly state what problem was so we were left in dark. Interesting at the same time as these outages on Fibre, large chunks of copper was also down inckuding most of Takapuna.

For a Fibre outage to last 50 something hours is quite an outage. I just think that without further information it is hard for use to judge but would love someone that knows what went wrong explain just what happened.

BMarquis:
chevrolux:

www.chorus.co.nz/outages

Gives very up to date information on outages - emphasis on VERY up to date. Just this morning I logged a fault which was quite clearly something line card/DSLAM related. Must be have been the first few to do it, and before we get the automated tech RFS date back it was up on the outage map.

Quite a lot of automation work on that outage map.
A lot of the time the outage shown is directly due to an alarm down on the Network Element (ISAM in this case) which then looks up the likely affected customers/area and onto the map it goes.

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hio77

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#2260264 18-Jun-2019 14:32

BMarquis:
chevrolux:
www.chorus.co.nz/outages

Gives very up to date information on outages - emphasis on VERY up to date. Just this morning I logged a fault which was quite clearly something line card/DSLAM related. Must be have been the first few to do it, and before we get the automated tech RFS date back it was up on the outage map.

Quite a lot of automation work on that outage map.
A lot of the time the outage shown is directly due to an alarm down on the Network Element (ISAM in this case) which then looks up the likely affected customers/area and onto the map it goes.

Needs more automation. Still not as quick as we notice it ;P

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Jase2985

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#2260391 18-Jun-2019 16:11

ronw:

That may well be but it did not work very well last week. Outage was reported at midday Thursday with expected resoluad tion 24 hrs later midday Friday

That came around and site was updated to Saturday Evening which then was changed to expected completion under review which stayed like that until Sunday afternoon when it came back up.

No one could exactly state what problem was so we were left in dark. Interesting at the same time as these outages on Fibre, large chunks of copper was also down inckuding most of Takapuna.

For a Fibre outage to last 50 something hours is quite an outage. I just think that without further information it is hard for use to judge but would love someone that knows what went wrong explain just what happened.

but like i said you dont NEED to know what happened you want to know. and chorus are under no obligation to tell you or anyone else what happened, it could be commercially sensitive.

nothing you have said leads to needing a chours forum. you are just angry because tour internet went down and they didn't update their information quick enough for your liking.

if the internet means that much to you maybe you need to have better processes in place (4g backup) so if it does go down you can keep on working.

DarthKermit

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#2260412 18-Jun-2019 16:54

What about making a sticky thread in the Broadband forum for specific Chorus issues?

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ronw

1222 posts

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#2260447 18-Jun-2019 18:38

I think you are missing the point somewhere. I am not insisting we have a Chorus sub forum on geekzone I suggeste it might be worthwhile but the decision for that is entirely in the hands of the owner and he has already stated he was not in favour - end of argument.

Meanwhile you decide to head off in a different direction and suggest I dont need to know.

Wrong I do need to know and as an entity that has benefited from a very large donation from the New Zealand taxpayer to build their business I would have thought everyone would like to know. Chorus is a NZ Company and to best of my knowledge no one else in New Zealand is allowed to install fibre to your home and Chorus also inherited all the old Telecom exchanges and telephone system. This is my book makes them as near as possible a monopoly.

However I think we have pretty well exhausted this subject as far as this forum so I suggest you and I discontinue the subject and get on with whatever.

Jase2985:

but like i said you dont NEED to know what happened you want to know. and chorus are under no obligation to tell you or anyone else what happened, it could be commercially sensitive.

nothing you have said leads to needing a chours forum. you are just angry because tour internet went down and they didn't update their information quick enough for your liking.

if the internet means that much to you maybe you need to have better processes in place (4g backup) so if it does go down you can keep on working.

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Samsung TAB A 8"
Samsung TAB A 10"

& many Windows laptops, Desktops etc