problem is you are suppose to deal with your ISP

Jase2985:

 

problem is you are suppose to deal with your ISP

 

I am with @Jase2985 on this one. Most problems are dealt directly with your provider. I might float this with @ChorusNZ folks tomorrow at the Geekzone Wellington meetup but I am not convinced at this moment.

ronw: ISPs seem to knows nothing. Chorus encourage you to check their website and they should be in my opinion be provided a service. They soaked up over 2 billion of taxpayers money so they should be willing to update public

While I'd argue you have a very strong point considering how much of a hands off approach Chorus take in comparison to the other LFC's (Even going as far as attempting to charge for what the others provide for free such as "install support") that would be an entirely separate argument.

The moment chorus started advertising fiber on tv, they started engaging directly with the public. 

In an ideal world, the end customer would never have a relationship with chorus - but in the real world, chorus seem to have so many threads on here which the ISP cant really resolve or the discussion may be about chorus and no isp in particular.

Chorus also have staff representatives on here which also says something. 

Especially with the current outage on North Shore. Fibre went down Thursday they gave themselves 24 hours to fix then when that was up they extended it to another 7 hours and when that was up they changed the message to Estimated Restore  is Under Review. I have a feeling Chorus dont want to pay staff to work after hours so they just ignore the night time and restart the clock at 8am next day. And despite that we have no idea what the problem is. We have had no extreme weather, no earthquakes etc but we have fibre and copper outage for 48 hours and counting

ronw:

 

Especially with the current outage on North Shore. Fibre went down Thursday they gave themselves 24 hours to fix then when that was up they extended it to another 7 hours and when that was up they changed the message to Estimated Restore  is Under Review. I have a feeling Chorus dont want to pay staff to work after hours so they just ignore the night time and restart the clock at 8am next day. And despite that we have no idea what the problem is. We have had no extreme weather, no earthquakes etc but we have fibre and copper outage for 48 hours and counting

 

the thing is, is knowing what this issue is going to bring the internet back? nope

someone has likely put a digger bucket through some infrastructure so they will need to re-dig everything to get it back to normal.

while its nice to know, you dont NEED to know.

having a chorus forum isnt going to help of fix things, and as it affects multiple ISP's the NZBroadband forum is the most appropriate place for it.

ronw: Knowing it's part of the solution. I have work that needs attending to and yesterday I had to travel to Northcote to get a connection. Looking at Choruses outage map it suggests that some outages started Monday. The rest started midday Thursday. In all that time no one had bothered to post a message anywhere as to what the problem is. My ISP seems as mystified as the rest of us. I am sure that there is a rational explanation but depending on what that is depends on how I work around it. I cannot imagine any other important piece of infrastructure would leave its customers in the dark for 48 hours without any information whatever.

Are you able to get some sort of deal with/from your mobile provider to tide you over until the fibre outage is resolved?

Chorusnz:

 

I just wanted to step in with a quick word on behalf of Chorus. While we are always happy to help where possible, your customer relationship is with a given provider and so the first port of call should be them. They want to own and manage the customer communications as it provides a compelling point of difference between competing RSP’s.

 

Ultimately we believe that a Chorus specific subforum would undermine this relationship. ^Richard

 

Agreed. I see it similar to say AirNZ cannot fly to Sydney because of an "engineering" issue with the A320. It would not be appropriate for AirNZ customers to be talking to Airbus Industries. 

We talk to our service provider and let Chorus get on with the job.