Cannot logon from a desktop PC

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FieldMouse

94 posts

Master Geek

#315907 29-Aug-2024 09:46

I am unable to logon to the Geekzone website from my PC (Chrome & Win 10) and the problem is the Captcha. It continuously cycles, trying to verify, but is unable to. I have cleared cache etc.

I have no problem from my iPad

Interestingly, I had the same problem when trying to logon to Ancestry.com because they use the same Cloudflare Captcha. I asked on an Ancestry forum and they said to use Firefox and that works.

Unfortunately Firefox still errors.

The Captcha comes up with an exclamation mark in a red circle and the word Error

Thoughts

freitasm

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#3276584 29-Aug-2024 09:52

Adblockers?
Script blockers?
Privacy settings too high?
Using a VPN?
Using a Proxy?
Working from a cloud-based VM?

These are a few of the things to check.

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FieldMouse

94 posts

Master Geek

#3276589 29-Aug-2024 10:02

I use Avast which has VPN etc, so I turned off Avast, but that made no difference

I don’t work in the cloud for anything

cddt

1436 posts

Uber Geek

#3276591 29-Aug-2024 10:23

Try opening your browser with a new default profile. I'm not sure how to do this on Windows, but is useful on occasion to work out whether it's an add-on or browser setting causing a problem with a web page.

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MadEngineer

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#3276741 29-Aug-2024 15:23

Without checking which captcha is being used here, see if you can get this test page to work

https://www.google.com/recaptcha/api2/demo

You're not on Atlantis anymore, Duncan Idaho.

freitasm

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#3276743 29-Aug-2024 15:28

It's not Google. It's Cloudflare Turnstile. But it's a good test to see if the Google service stops it too.

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FieldMouse

94 posts

Master Geek

#3276781 29-Aug-2024 18:13

The Captcha worked perfectly, but it is not Cloudflare.
I wonder if Cloudflare has a test

I logged out of Chrome and created a new profile. It also didn’t work

Tomorrow I will test Bing & Edge

FieldMouse

94 posts

Master Geek

#3276926 30-Aug-2024 09:20

Bing and Edge don’t work either

michaelmurfy

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#3276936 30-Aug-2024 09:55

Windows Defender is the only Antivirus software you need on Windows 10/11. I recommend you uninstall Avast as it is likely being a "man in the middle" and doing dodgy things. You also don't need a VPN outside of accessing overseas content and I would not put any trust into this.

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Spyware

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#3276937 30-Aug-2024 09:57

Disable Intrusive ads in settings/cookies and site permissions. Restart Edge and test. Otherwise try with new InPrivate window.

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MadEngineer

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#3277002 30-Aug-2024 10:20

https://2captcha.com/demo/cloudflare-turnstile

You're not on Atlantis anymore, Duncan Idaho.

FieldMouse

94 posts

Master Geek

#3277128 30-Aug-2024 11:42

Spyware, did you mean incognito? If yes, it made no difference

Mad Engineer, thanks for the Cloudflare Captcha.
It came up with the tick box, but then failed when I ticked the box.
It doesn’t give an error number, it just says “Error”

MadEngineer

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#3277361 31-Aug-2024 11:31

Does anything happen if you click the orange cloudflare logo 5 times after a failure?

You're not on Atlantis anymore, Duncan Idaho.

FieldMouse

94 posts

Master Geek

#3277449 31-Aug-2024 15:51

MadEngineer

The link you supplied gives two test choices - Cloudflare Turnstyle and Cloudflare Challenge.

For Turnstyle, I tick the box and it immediately comes up with Error and resets the box.
For Challenge, I tick the box, it thinks for a while with a spinning circle and then comes back to the tick box, without any error messages.

Neither told me it was a success

freitasm

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#3286508 26-Sep-2024 09:54

@FieldMouse so what was the cause? Have you ever identified it?

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