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freitasm

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#3917 21-Apr-2005 17:55
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Wow! Just got an e-mail from Ebill (ebill.co.nz) about an outage this coming weekend (24 April 2005), and they sent the e-mail with the users' e-mail addresses in the TO: field!

Not very safe practice. Granted first time it happened. Very strange. Don't like the idea of lots of other users knowing which e-mail address I have used to register on eBill.




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freitasm

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#14300 21-Apr-2005 18:02
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And the e-mail listed as contact is a non-existent mailbox that bounces messages.




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tonyhughes
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#14304 22-Apr-2005 08:39
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so you got to see everyone elses addresses?

Shocking. - Thats enough to turn a savvy user off a service. Have you been able to notify them yet?







freitasm

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#14305 22-Apr-2005 08:48
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Yes, that's correct... I've sent an e-mail to the contact on the website, but that was after hours. Let's see the response today.

The bad address on the original e-mail resolved to Datacom - I guess they're contractors to NZ Post, the owner of the eBill service.




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tonyhughes
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#14829 18-May-2005 21:54
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did you get a resolution on this M?







freitasm

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#14831 18-May-2005 22:14
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They sent an e-mail the day after saying that a human error caused the problem - they have a procedure in place to prevent this to happen but apparently it wasn't followed. They apologised to everyone (BCC this time)...




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