Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




370 posts

Ultimate Geek

Trusted

# 44243 25-Oct-2009 15:08
Send private message

Hey Guys

I'm sure I'm not the first one to be referred back to Geekzone for help or to find some information by a helpdesk/ISP/friend etc.

So what your stories about people telling you to go to Geekzone to sort out an issue or find some information?

Here is my story:

I was having trouble with getting XT data on my iPhone. So I called the lady at 123 for some help, after much troubleshooting she had a great idea, here is how our conversation went.

Me: "So yeah, you have any other soloutions to my problem?"
Helpdesk lady: "Yeah, why don't you go to a place called Geekzone! They have lots of information there, that's g-e-e-k-z-o-n-e.co.nz"
Me: "*brief chuckle* oh yeah, thanks, I've checked there though!"
Helpdesk lady: "Oh well, you should still create an account so you can subscribe in case anything comes up"
Me: "Yeah, thanks.."

Post your experiences and stories!

Create new topic
536 posts

Ultimate Geek


  # 266694 25-Oct-2009 15:57

iPhonewzealand has been quoted a few times by CSRs. The least they could do is copy the information and give it themselves. Jeez.

BDFL - Memuneh
64429 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  # 266700 25-Oct-2009 16:53
Send private message

This was a topic discussed during the TelecomONE (Telecom's internal unconference) and we agreed things should be out there - referring to a site is more beneficial than to making the information "private" to Telecom's CSR. That's because we can always get the knowledge of a lot of more people sometimes faster for some problems than a CSR can...




 
 
 
 


1240 posts

Uber Geek

Trusted

  # 266702 25-Oct-2009 17:16
Send private message

I was in a telecom store in Dunedin, and overheard one of the employees telling a customer that to get data working on their iPhone they had to visit geekzone. Surely adding an APN isn't that difficult?



370 posts

Ultimate Geek

Trusted

  # 266707 25-Oct-2009 17:28
Send private message

freitasm: This was a topic discussed during the TelecomONE (Telecom's internal unconference) and we agreed things should be out there - referring to a site is more beneficial than to making the information "private" to Telecom's CSR. That's because we can always get the knowledge of a lot of more people sometimes faster for some problems than a CSR can...

Yep! Totally agree, so is there a code of practice among Telecom CSR's to mention Geekzone if they run out of ways to help? Seems like a good idea. :)

2120 posts

Uber Geek


  # 266710 25-Oct-2009 17:53
Send private message

Should perhaps there be a small amount of money paid to Geekzone per customer referred to Geekzone, considering Geekzone would be in itself be a "Helpdesk"...?

6357 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

# 266759 25-Oct-2009 23:05
Send private message

antbs:  Helpdesk lady: "Yeah, why don't you go to a place called Geekzone! They have lots of information there, that's g-e-e-k-z-o-n-e.co.nz"


You were actually talking to freitasm, he moonlights for 123 on the weekends Tongue out



370 posts

Ultimate Geek

Trusted

# 266771 25-Oct-2009 23:51
Send private message

nate:
antbs:  Helpdesk lady: "Yeah, why don't you go to a place called Geekzone! They have lots of information there, that's g-e-e-k-z-o-n-e.co.nz"


You were actually talking to freitasm, he moonlights for 123 on the weekends Tongue out

Haha! No wonder the lady (or should i say guy) wanted me to join! Is this part of freitasm's new tactics? :)

 
 
 
 


1528 posts

Uber Geek

Trusted

  # 266784 26-Oct-2009 08:39
Send private message

While there is no doubt referring to knowledgeable websites may help resolve issues, I personally think it is inexcusable for a business to not know the specifics of their own business, and to refer people elsewhere.


If a CSR does not know the answer, they should ask for help from another CSR or manager...not just give up or pass the buck.


If no CSR or manager knows the answer, the CSR should tell the customer they will get back to them, then go and research the question themselves on Geekzone (or whatever website), and then call them back with the answer, providing that personal customer service...it should not be left to the customer to figure out how to use a service/product they have paid for.


That's poor customer service/lazy customer service.




HTPC: Silverstone LC16M | abit IP35 Pro | Intel Quad Q9400 2.5GHz | Corsair 520HX | Samsung SH-S203D DVD Writer | NVIDIA GeForce GT 240 512MB RAM | 2 x 750GB Western Digital Caviar GP HDD | 4GB DDR800 RAM | D-Link DWA-547 Rangebooster N 650 Desktop | Blackgold BGT3540 | Microsoft Remote Control & Remote Keyboard for Windows Media Center | Windows 7 64bit

Mobile: Nokia N97, Nokia N900, Samsung Galaxy S, HTC EVO 3D, iPhone 4S, Samsung Galaxy S III (current)

94 posts

Master Geek


  # 266825 26-Oct-2009 10:57
Send private message

Fossie: I was in a telecom store in Dunedin, and overheard one of the employees telling a customer that to get data working on their iPhone they had to visit geekzone. Surely adding an APN isn't that difficult?


Just remember that the Telecom NZ "iPhone Play"... is a "SIM Only" strategy.

This is because Apple has not licensed to Telecom NZ the option to resell the iPhone.

When Telecom NZ uses a "SIM Only" strategy to win Customers to the network, no responsibility or support or repairs are typically extended to Customers for the mobile phone/devices that Customer is using - such as the iPhone.

So, if next year Telecom NZ has "SIM Only" strategy, offering a great deal to Vodafone "Apple 3G Tablet" Customers to "Swtich Over", no support will come with that either :)

Expect more visitors to Geekzone.


Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Bitcoin.com announces partnership with smartphone manufacturer HTC
Posted 16-Sep-2019 21:30


Finalists Announced for Microsoft NZ Partner Awards
Posted 16-Sep-2019 19:37


OPPO Showcases New CameraX Capabilities at Google Developer Days China 2019
Posted 15-Sep-2019 12:42


New Zealand PC Market returns to growth
Posted 15-Sep-2019 12:24


Home sensor charity director speaks about the preventable death which drives her to push for healthy homes
Posted 11-Sep-2019 08:46


Te ao Maori Minecraft world set to inspire Kiwi students
Posted 11-Sep-2019 08:43


Research reveals The Power of Games in New Zealand
Posted 11-Sep-2019 08:40


Ring Door View Cam now available in New Zealand
Posted 11-Sep-2019 08:38


Vodafone NZ to create X Squad
Posted 10-Sep-2019 10:25


Huawei nova 5T to be available 20th September
Posted 5-Sep-2019 11:55


Kogan.com launches prepay challenger brand Kogan Mobile in New Zealand
Posted 3-Sep-2019 11:42


Pagan Online available now
Posted 27-Aug-2019 20:22


Starship hopes new app will help combat antibiotic resistance challenges
Posted 27-Aug-2019 19:43


Intel expands 10th Gen Intel Core Mobile processor family
Posted 23-Aug-2019 10:22


Digital innovation drives new investment provider
Posted 23-Aug-2019 08:29



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.