Bestmate still billing me per min

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Bestmate still billing me per min

tonyhughes

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#10419 21-Nov-2006 18:16

signed up to bestmate days ago on supa prepay. got confirmation txt ,and bestmates number is correct.

had about $6 or $7 credit left after the cost of bestmate, and made a video call to bestmate today, it cut me off after 5 mins or so, and now when i try and make a voice call, it says i have no credit and must top up.

soooo.... it charged me for the video call, and wont let me make any free calls to my bestmate.

called 777, they advise VERY long waits

any idea of whats going on?

freitasm

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#53144 21-Nov-2006 19:44

Join the club...

sbiddle

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#53151 21-Nov-2006 20:49

It appears their billing system is suffering some significant issues..

alasta

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#53152 21-Nov-2006 20:51

sbiddle: It appears their billing system is suffering some significant issues..

Maybe that's why they haven't offered Bestmate to On Account customers yet. I suppose they want to iron out the bugs before they get everyone onto the same billing platform.

cokemaster

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#53154 21-Nov-2006 20:59

Don't worry, On Account customers (well myself at least) have plenty of other billing issues (stuff subscriptions keep appearing) to worry about...

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simon14

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#53377 23-Nov-2006 14:44

cokemaster: Don't worry, On Account customers (well myself at least) have plenty of other billing issues (stuff subscriptions keep appearing) to worry about...

I had that problem too, Vodafone tried telling me I signed up for them, I told them I hadn't and they said someone else must have gotten my phone and signed up to them..... that really pissed me off because i was argueing with the representitive saying no one else uses me phone, yet she kept saying there was no other way.

That was about 6 months ago thouigh and all is sorted now.

cranz

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#53449 23-Nov-2006 23:52

Have you confirmed your best mate number is set up correctly?
You can do this by txting bal to 777. it will say something like "Best Mate $0 23/12/06 6421xxxxxx"

AaronRong

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#53897 27-Nov-2006 22:21

must be u have not set it up correctly! ring can ring 777 ask about it they will fix it

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freitasm

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#53903 27-Nov-2006 22:39

Tony Hughes? I don't think so... Also, what kind of self-system is so bad that would allow bad setup?