Trusted
While I was logged on I saw a link in the internet usage meter page
If you would like to upgrade your usage pack, please go to Vodafone's Customer Zone or call us on 0508 888 800 (Residential Customers) or 0508 555 500 (Business)
Please have your account number ready.
So I clicked on the link for the customer zone which took me to http://customerzone.vodafone.co.nz/customer-zone/index.cfm?login=profileActive .
On this page there is another link in a message
If you're looking to upgrade an existing product or to purchase a new service then please visit us at Vodafone personal for residential users or Vodafone business to discover more about our range of leading business products.
So I clicked on the vodafone personal link which took me to http://www.vodafone.co.nz/ - which is of course back where I started!!
So again I followed the links to "My Profile" which quite helpfully says
New to My Profile? Here in the Customer Zone you can create a Profile and manage your account(s) and services online, 24 hours a day, seven days a week
Regardless of how many places I clicked and followed - there is no way to manage my broadband service - but it quite clearly said "If you would like to upgrade your usage pack, please go to Vodafone's Customer Zone".
So please Vodafone, can I use self service or not? Is this a restriction on xTCL customers? Can Vodafone customers?
If the answer is no, then please sort out your website - it's already annoying that I have to enter my credentials twice; once on the main Vodafone screen and again when it reaches the customer zone screen.
Thanks
p.s. I ran the gauntlet and called the CS phone number - it only took 50 minutes, 2 phone calls 5 transfers to actually get someone to talk to who could handle my cable account!! I know it's Sunday but still it shouldn't be this hard...
