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954 posts

Ultimate Geek
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Topic # 152245 21-Sep-2014 15:02
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So, I've nearly used up my internet again this month, so time for unlimited I thought.

While I was logged on I saw a link in the internet usage meter page
If you would like to upgrade your usage pack, please go to Vodafone's Customer Zone or call us on 0508 888 800 (Residential Customers) or 0508 555 500 (Business)
Please have your account number ready.

So I clicked on the link for the customer zone which took me to http://customerzone.vodafone.co.nz/customer-zone/index.cfm?login=profileActive .

On this page there is another link in a message
If you're looking to upgrade an existing product or to purchase a new service then please visit us at Vodafone personal for residential users or Vodafone business to discover more about our range of leading business products.


So I clicked on the vodafone personal link which took me to http://www.vodafone.co.nz/ - which is of course back where I started!!

So again I followed the links to "My Profile" which quite helpfully says
New to My Profile? Here in the Customer Zone you can create a Profile and manage your account(s) and services online, 24 hours a day, seven days a week


Regardless of how many places I clicked and followed - there is no way to manage my broadband service - but it quite clearly said "If you would like to upgrade your usage pack, please go to Vodafone's Customer Zone".

So please Vodafone, can I use self service or not?  Is this a restriction on xTCL customers?  Can Vodafone customers?

If the answer is no, then please sort out your website - it's already annoying that I have to enter my credentials twice; once on the main Vodafone screen and again when it reaches the customer zone screen.

Thanks

p.s. I ran the gauntlet and called the CS phone number - it only took 50 minutes, 2 phone calls 5 transfers to actually get someone to talk to who could handle my cable account!!  I know it's Sunday but still it shouldn't be this hard...




Procrastination eventually pays off.


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93 posts

Master Geek
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  Reply # 1133178 21-Sep-2014 17:28
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You did well... I wanted to upgrade my plan to unlimited (with the sky deal) and two weeks of promised call backs that never happened, and emails from me to them to say whats happening? and still my plan had not been updated.  I cancelled in disgust and now changing ISP as it was not my first bad experience with them.

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  Reply # 1133181 21-Sep-2014 17:39
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I could never do anything in Customer Zone with my TCL account after the merge into Vodafone (no longer a customer so can't try anything anymore).

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  Reply # 1133183 21-Sep-2014 17:49
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Flick @NikT a DM off to this thread he knows customerzone inside out

John



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Ultimate Geek
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  Reply # 1133371 22-Sep-2014 08:10
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johnr: Flick @NikT a DM off to this thread he knows customerzone inside out

John
Done




Procrastination eventually pays off.


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  Reply # 1133398 22-Sep-2014 09:08
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Looks like customerzone had issues in the weekend, Just scanning my weekend email

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