[WXC/VFX] Can't connect to login server

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c.diddy

62 posts

Master Geek

#15418 21-Aug-2007 23:50

For the last few days the registration state on my PAP2T has been "can't connect to login server". I've logged the fault with WorldxChange - the rep I spoke to did some troubleshooting and then advised he would need to escalate.

In the meantime while I am waiting, has anyone else had this problem? I've done everything I can thing of, checking the cables are connected properly, switching ethernet ports, rebooting both the PAP2T and my router (USR9108), powering the devices off at the wall, factory resetting the PAP and then provisioning it again. I've also tried changing the static IP set up for the PAP and switching to DHCP, but this didn't make a difference. The device is not firewalled (set up as DMZ host). Are there any other fixes I can try?

Thanks.

Niel

3267 posts

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#83269 22-Aug-2007 07:59

I would start with resetting everything to defaults. Every time my system failed to work properly, it was due to playing around with settings. I've also had the problem of changing a setting and immediately reverting back to what it was without any save or reboot inbetween, but accidentally not setting to exactly what it was. It all still worked fine until the next time the line dropped and upon reconnecting the modified setting took effect and it stopped working.

Perhaps the PAP2T failed and needs replacement.

You can never have enough Volvos!

maverick

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WorldxChange

#83273 22-Aug-2007 08:32

At this stage looking at the details we can see the device picking up it's config but we do not see it trying to logon to the service, no attempts nothing and this corresponds with what the device is saying "can't contact login server" which is correct we don't see it try to contact the service.

Now only 2 things really could be tyhe problem, the device may be faulty (possible) or the the local network config has changed somehow and the device is being blocked (also possible), if you have factory reset it and running DHCP put it directly behind your router not in a DMZ then the device should be okay, the only other option for checking is to make sure the device has a valid DNS entry which it will pick up from the Router, we have seen on occassion is when people have made changes to DNS on routers it not being picked up by the device (the device requires a valid dns), if this still dosn't fix the issue, then at this stage the only option would be a faulty device.

Config

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c.diddy

62 posts

Master Geek

#83471 23-Aug-2007 11:54

Thanks for the suggestions. Tried them both and reset my router, but that still didn't fix it, so I guess it must be a faulty device. Hope they don't take too long to repair it!

c.diddy

62 posts

Master Geek

#86775 15-Sep-2007 13:10

I finally got a replacement PAP2T yesterday after returning the faulty unit to DSE for repair 3 weeks ago. How long does it normally take for WorldxChange to provision a new device after providing them with the new MAC address?

maverick

3594 posts

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WorldxChange

#86783 15-Sep-2007 15:12

Will most properly be done within a day or 2, Drop me your Account details VFX number new Mac etc and I will chase up with our provisioning guys first thing

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