Internet disappearing overnight

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redherring

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#165553 13-Feb-2015 10:19

Hoping someone can shed some light on this one:

We have Vodafone ADSL2 in Tauranga. The connection has been stable for a long time.
One day last week and now for 3 days running we have woken up to no internet. Eventually some time late morning the internet will reconnect.

When I look at the router status it has ADSL sync, sometimes shows a PPPoA connection and IP address, other times it shows that PPPoA is not connected. Restarting the router has no effect. The router is always left on.

Once it decides to reconnect it works perfectly for the rest of the day and throughout the evening.

I requested some help from Vodafone through their website contact form yesterday and have had no response yet.

So ... Help?

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Geek of Coastguard
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#1237126 13-Feb-2015 10:33

Ring Vodafone - might wait a while for someone to pickup but at least once they do they can get the issue looked into.
Email response is usually around 48hrs in my experience.

XPD / Gavin

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redherring

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#1237297 13-Feb-2015 13:45

Thanks - I may just wait for the 48 hours if I can avoid sitting on hold all evening...

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#1237305 13-Feb-2015 13:51

redherring: Thanks - I may just wait for the 48 hours if I can avoid sitting on hold all evening...

It won't hurt to try phoning - my last two calls were answered in 5 minutes (including time spent going through the options maze)

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xpd

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#1237320 13-Feb-2015 14:00

redherring: Thanks - I may just wait for the 48 hours if I can avoid sitting on hold all evening...

I dont know if they work weekends.... could be a long email wait :-p

XPD / Gavin

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redherring

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#1237773 14-Feb-2015 09:41

Had some internet this morning but it was slow and some things didn't load. it dropped out completely about 9AM.

Decided to make the call - 37 minutes and counting...

johnr

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#1237774 14-Feb-2015 09:44

Have you done an isolation test or tried another modem? I suspect this is only impacting you in the area

You say internet was slow was this testing over WiFi or LAN cable plugged direct into the modem and are you on a ADSL1 or ADSL2+ connection?

Please post modem line stats

Thanks

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redherring

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#1237780 14-Feb-2015 09:59

Thanks for the reply Johnr - got through finally (49 minutes) so will see if it can be resolved over the phone...

johnr

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#1237781 14-Feb-2015 10:01

redherring: Thanks for the reply Johnr - got through finally (49 minutes) so will see if it can be resolved over the phone...

It will come down to you doing some basic fault checking, different modem , isolation test ETC......

Do you use line filters or do you have a master filter installed?

https://community.vodafone.co.nz/t5/Broadband-landline-packs/Read-Me-Broadband-Troubleshooting-amp-Isolation-Test/td-p/90598

johnr

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#1237784 14-Feb-2015 10:09

Also look up PeterReader here on Geekzone and see his post and you should be able to get to the bottom of the issue

:)

redherring

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#1237787 14-Feb-2015 10:15

OK - apparently this is a "hard one" and they need to try to catch it with a 24 hour line test.

It's working again now - line looks like this (I have no idea what most of this means):

I guess I will have to try the isolation test next time it drops out.

Don't have a master splitter, just standard ADSL filter.

johnr

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#1237789 14-Feb-2015 10:19

Do you have naked broadband or clothed?

If naked then remove the line filter (You may need a new $5 cable between modem and telephone socket)

Speak to @coffeebaron about a master filter install or dedicated jack point for xDSL

http://www.geekzone.co.nz/sbiddle/8357

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johnr

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#1237792 14-Feb-2015 10:25

My parents had a similar issue ended up been the telephone jack point, Years of no issue and then major issues

Got @coffeebaron around sorted it all out in no time

redherring

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#1237798 14-Feb-2015 10:34

OK, will see if the line test shows anything first.
We have some pretty old wiring around our house, a few years ago a Chorus tech had to dig up and replace a chunk of it.
I've swapped the modem for a different one to see if that improves anything.

johnr

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#1237799 14-Feb-2015 10:37

And are you on a naked or clothed broadband connection?

redherring

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#1237804 14-Feb-2015 10:52

clothed - also forgot to mention, results are consistent whether wired or wireless on multiple devices.

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