Cable network very slow Hutt Valley

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MikeB4

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#171080 5-Apr-2015 11:13

Since Friday Easter, the speed for our cable connection has need very slow. Sped tests as low as 0.41 download upload normal at 10mbps. We are on the Cable 100/10 plan. This morning Sunday 5 it has ranged between 5mbps up to 19mbps and upload at 5 Mbps.
We have rebooted the routers etc, removed devices and all the other checks.

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#1277383 5-Apr-2015 11:13

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

MikeB4

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#1277397 5-Apr-2015 11:14

Unable to post stats right now as away from home

Jase2985

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#1277418 5-Apr-2015 11:31

http://www.geekzone.co.nz/forums.asp?forumid=40&topicid=161750

probably the same deal as that thread

call and lodge a fault so Vodafone know there is an issue

MikeB4

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#1277424 5-Apr-2015 11:49

Going to log a call when I get home .

MikeB4

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#1277453 5-Apr-2015 13:24

Ping to Wellington server 536ms download 2.9mbps upload 2mbps

MikeB4

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#1277455 5-Apr-2015 13:26

Ping to Wellington server 536ms download 2.9mbps upload 2mbps

johnr

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#1277457 5-Apr-2015 13:35

Get a job logged make sure you note down that fault ticket number, It might be related to the other thread or it might not

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MikeB4

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#1277465 5-Apr-2015 14:13

Just off the phone, they re did the profile however after a restart of the cisco and netcomm the speeds are still the same. waiting for a call back from the tech

Download using the VF link to Wellington 10.30mbps
Upload 3.08

johnr

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#1277480 5-Apr-2015 14:43

KiwiNZ: Just off the phone, they re did the profile however after a restart of the cisco and netcomm the speeds are still the same. waiting for a call back from the tech

Download using the VF link to Wellington 10.30mbps
Upload 3.08

Tuesday I will show this thread to the correct team in Vodafone can you please DM me the fault ticket number and Vodafone Cable account number

Thanks

StevieT

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#1277494 5-Apr-2015 15:08

No issues for me. Also in Lower Hutt (Petone).

Tested before the speed over wifi - ~99Mbps download/~10.02Mbps upload (using speedtest.net)

MikeB4

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#1277500 5-Apr-2015 15:19

after a long call that was answered in less than a minute we factory reset the routers and speed was restored. The Vodafone tech is going to ring me again tomorrow morning to check on things

johnr

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#1277518 5-Apr-2015 15:51

KiwiNZ: after a long call that was answered in less than a minute we factory reset the routers and speed was restored. The Vodafone tech is going to ring me again tomorrow morning to check on things

Great stuff make sure the DNS settings are still the correct ones for the Cable network as well,

Glad to hear call was answered in under 1 minute :)