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DonkeyKong

115 posts

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#21249 20-Apr-2008 21:03
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I am running a Vodafone Nokia N95 on Vodafone On Account

For a while now, just about every time I try and make a phone call it will take ages to connect then a Msg will pop up on the screen saying "Connection Error"

I have to try to call again 3 times before the call will go through.

I am also getting Missed calls, when my Phone has been on loud sitting right beside me. It just never rings.
I also send a txt msg and it will not send it will just sit in my outbox until I resend it..

At the start I thought it was just a coverage issue but this is happening at work & home I work/live in central CHCH

Any ideas of what could be causing this?

I called Voda and they said to try out my sim in another phone, but it's not happening constanly so I would have to swap a few days etc. to see if it was happening and I do not have access to do that.

Any help would really be appreciated.




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heavenlywild
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  #125162 20-Apr-2008 21:18
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I would first of all make sure your N95 has the latest firmware / software installed. 

Go to the Nokia website, download the NSU (Nokia Software Updater) and connect your phone to it.  See if you have the latest firmware.

This should improve the stability of the phone.  My N95 runs flawlessly!



brentbart
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  #125200 21-Apr-2008 08:42
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heavenly_wild: I would first of all make sure your N95 has the latest firmware / software installed. 

Go to the Nokia website, download the NSU (Nokia Software Updater) and connect your phone to it.  See if you have the latest firmware.

This should improve the stability of the phone.  My N95 runs flawlessly!


I agree, I had a fair bit of trouble with mine when I first got it but as soon as I flashed the software its been a dream. Plus there is a new(ish) version of the NSU which seems to be a bit quicker

NZtechfreak
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  #125208 21-Apr-2008 09:27
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Good advice, updating the firmware is a very good idea. Not sure what the latest firmware is that Vodafone supports, but if its not at least V20 then I'd debrand the handset in order to get V20/V21.

Worth trying a different SIM too, I had the same problems you're having with a different phone and it was SIM related then.




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coffeebaron
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  #125432 21-Apr-2008 21:16
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I have seen a similar (or same issue) on more fringe coverage areas. These are spots when it appears the 3G signal comes though nice and strong, but are unable to call. This is usually areas when there is no 3G site near by, but it has good clear line of site to something. This maybe from an elevated position, or across the harbour etc.

The only way to make a call is to switch the phone to 2G.

I'm not sure what causes this issue. It maybe distance to cell - i.e. Vodafone limit at what distance you can connect to their 3G cells. It maybe a ghost signal, i.e. one bounced off from somewhere. Or maybe the phone can not power out the signal enough for the receiving cell site, but the phone can receive the signal ok.

Thoughts??




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mikal
172 posts

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  #125437 21-Apr-2008 21:30
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If all else fails use the soft/hard reset codes before having to send it for repair
either *#7780# or *#7730# sorry can't remember which is soft/hard but you can always backup user data via syncing with Nokia PC Suite

DonkeyKong

115 posts

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  #126289 25-Apr-2008 13:14
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I just checked my version - I'm running 12.0.013 ..is this good or bad?




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scottjpalmer
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  #126290 25-Apr-2008 13:24
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Bad, very bad :-)

http://europe.nokia.com/A4579163

Beware it will wipe your phone back to factory.

DonkeyKong

115 posts

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  #126294 25-Apr-2008 13:33
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I don't understand how to upgrade the firmware, where do I get a product code from anyone got some step by step intructions.

I have just backed up my phone via PC suite




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scottjpalmer
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  #126297 25-Apr-2008 13:42
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Download the "Nokia Software Updater" http://nds1.nokia.com/files/support/global/phones/software/NokiaSoftwareUpdaterSetup_en.exe

Install it

Run it

Follow the prompts


If I was you I would use the contacts app to backup your contacts manually (you can copy and paste them all to a folder on your PC) if they are stored on your phone. Just in case the backup won't restore.

DonkeyKong

115 posts

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  #126299 25-Apr-2008 13:45
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I have already downloaded that and it checked my phone and it said I am on the latest firmware??




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scottjpalmer
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  #126300 25-Apr-2008 13:50
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Oh, bugger!

If one of the N95 guys here post a product code you can use, you can then use. . .

http://thenokiablog.com/2007/05/12/how-to-update-firmware-debranding-andor-change-language-pack-on-the-nokia-n95/

Changing the product code and doing the firmware this way voids any warranty you may have left, and Geekzone and us Geekzoners take no responsibility (but you should be fine)

 
 
 

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DonkeyKong

115 posts

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  #126305 25-Apr-2008 14:04
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Thanks for your reply!




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BrentR
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  #126327 25-Apr-2008 17:05
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Version 21 isn't to far away for VFNZ N95's.

scottjpalmer
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  #126379 25-Apr-2008 21:09
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So it'll skip from 12 to 21 using NSU without any issues? Weeks? Months? (Not that I have an N95 personally :-) )

BrentR
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  #126424 26-Apr-2008 09:25
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scottjpalmer: So it'll skip from 12 to 21 using NSU without any issues? Weeks? Months? (Not that I have an N95 personally :-) )


Yes, you'll skip straight to Version 21 using NSU, no changing product codes etc. We are talking weeks from my understanding :)

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