Hi - I'm having a really bad time with my vfx service and while the guys on the helpdesk have helped as best they can on the individual incident I ave logged, we cannot seem to fix the issues.  I am comming to the conclusion I either need another supplier or different hardware.  So in the usual forum sense, I'm trying to see if anyone else has seen similar issues or get some contrary opinions before I throw the baby out with the bathwater.  When vfx works, it's great but I've had so many breakdowns and loss of quality that I need to take some remedial action.

I have a linksys wrtp54g with 2 lines and it's hooked up to an ag300 to supply internet access.  Both bits of gear are from the vfx support hardware list.

Broadband access is jsut great, no propblems, it's only voip.

I have 2 ongoing issues.  One is that the uplink speed drops to around 96K and no-one can understand what I am saying on the phone.  Telecoms are called, but it takes at least a day to get that reset.  I do nothing at my end (other than reboot everything) and the upspeed link will stay low until telecoms reset 'something'.  Having had this problem 5-6 times and received promises that a permanent fix will be put in place, I just wonder if I'm just unlucky or whether this is par for the course?

The second issue - which I have at the moment - is that one line just fails to register.  I've done countless factory default resets and it works for a while but then one of the lines will fail after a while.  At the moment for some bizare reason I cannot do a factory reset, so any thoughts on that appreciated (I hold the reset button in with a paperclip, apply power, hold the clip for 30 secs and then let go).  The voice password remains stuck at something so I cannot get in and do the provisioning.

But even if I could, I know that a while later it will fall again.

The helpdesk guys have been extreemely helpful and very polite/patient, but I need to try and work out what is really wrong so I can fix it.  Bin the wrtp65g and get a voip phone??  Etc etc

So any thoughts or suggestions greatfully received before I tear out what little hair I have left :-)

Regards

Dave
ps for anyone on worldxchange I really do appreciate the support but I need a solution.  I am david.medland-slater@xnet.co.nz