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Topic # 24522 26-Jul-2008 13:44
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Hi - I'm having a really bad time with my vfx service and while the guys on the helpdesk have helped as best they can on the individual incident I ave logged, we cannot seem to fix the issues.  I am comming to the conclusion I either need another supplier or different hardware.  So in the usual forum sense, I'm trying to see if anyone else has seen similar issues or get some contrary opinions before I throw the baby out with the bathwater.  When vfx works, it's great but I've had so many breakdowns and loss of quality that I need to take some remedial action.

I have a linksys wrtp54g with 2 lines and it's hooked up to an ag300 to supply internet access.  Both bits of gear are from the vfx support hardware list.

Broadband access is jsut great, no propblems, it's only voip.

I have 2 ongoing issues.  One is that the uplink speed drops to around 96K and no-one can understand what I am saying on the phone.  Telecoms are called, but it takes at least a day to get that reset.  I do nothing at my end (other than reboot everything) and the upspeed link will stay low until telecoms reset 'something'.  Having had this problem 5-6 times and received promises that a permanent fix will be put in place, I just wonder if I'm just unlucky or whether this is par for the course?

The second issue - which I have at the moment - is that one line just fails to register.  I've done countless factory default resets and it works for a while but then one of the lines will fail after a while.  At the moment for some bizare reason I cannot do a factory reset, so any thoughts on that appreciated (I hold the reset button in with a paperclip, apply power, hold the clip for 30 secs and then let go).  The voice password remains stuck at something so I cannot get in and do the provisioning.

But even if I could, I know that a while later it will fall again.

The helpdesk guys have been extreemely helpful and very polite/patient, but I need to try and work out what is really wrong so I can fix it.  Bin the wrtp65g and get a voip phone??  Etc etc

So any thoughts or suggestions greatfully received before I tear out what little hair I have left :-)

Regards

Dave
ps for anyone on worldxchange I really do appreciate the support but I need a solution.  I am david.medland-slater@xnet.co.nz

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  Reply # 151597 26-Jul-2008 15:19
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Can't help you at all but it sounds blimmin' awful. I hope someone can get it sorted out for you.

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WorldxChange

  Reply # 151606 26-Jul-2008 16:15
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Send me your details, including your address, I will send you anther device on Monday (wrp400)and we will test with that. 




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

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Reply # 151625 26-Jul-2008 17:03
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Good on ya, Maverick.  :)



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  Reply # 151626 26-Jul-2008 17:04
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That is an immensley generous offer and it really is appeciated.  I'll forward my details onto oyu

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  Reply # 151668 26-Jul-2008 20:56
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I had the low uplink speed issue on my connection when using a dynalink 1320 and also some other adsl2+ router - the router was connecting with adsl2 RE not adsl2+ - setting to adsl1 solved it, with the reduction in up and downstream speeds compared to when it would get adsl2+ however.

I had slingshot put in a request to telecom to change the profile etc but nothing came out of it, and i wasnt able to make the router stick to adsl1 between restarts, and it needed them often, so I would have to restart and then use dmt tool to change to adsl1 and let it resync often.




Richard rich.ms



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  Reply # 151697 27-Jul-2008 00:02
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Interesting.  I'll probably stick with changing one thing at a time at the moment and then move on.  I also really couldn't use less than the speed I currently have as I do a lot of support work from the home office.  Thanks for the idea though.  Once the lines are sorted out, I might look at just throwing in another router or at leaat have a spare.  I did have a wag54GR2 that I used as a spare but it broke within about a month of getting it and I find some of these supported devices on the vfx site a bit hard to get repaired or to source.  I understand more units might get onto the list at some point.

Thanks for the info on that brand.  You might have been unlucky I guess.

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WorldxChange

  Reply # 151976 28-Jul-2008 09:14
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I have sent out the test device today, hopefully you will get sometime today. You will need to PM when you get it so I can do a device change this means that the other device will no longer be usable and the wrp400 will take over, I have the MAC details so it should onlt take a few minutes.

The provisioning link is already in the device so should just need to power it on after the device change.





Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



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  Reply # 151992 28-Jul-2008 09:52
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Excellent - I'll let you know - there is someone in all day, mostly me :-)



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  Reply # 152037 28-Jul-2008 12:39
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Well first indications are excellent - the WRP400 picked up almost instantly and both lines are working again.  Maverick has offered to do some tinkering and to leave the unit with me for a bit, just so we are sure.

This really is brilliant service - I am very, very impressed.



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  Reply # 158331 20-Aug-2008 13:37
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and we have a result :-)  With the loan unit it was easy enough to show my wrtp was faulty in some odd way and a new wrp400 is in and working fine on both lines.

My thanks to all at worldxchange as it was proving hard to get the supplier of the old unit to accept there was a fault.

A great service and well delivered.

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  Reply # 158412 20-Aug-2008 17:08
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Good news. Well done xnet. :)

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