Wi-Fi Calling while Roaming

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quebec

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#303849 14-Mar-2023 13:05

Can anyone explain how wi-fi calling works on VF while roaming? If I turn on Airplane mode before landing in another country, connect to WiFi, will I get $8/day roaming charge for making & reeving calls, sending & receiving text message, assuming I'm on a monthly plan?

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#3050056 14-Mar-2023 13:10

No, In my understanding WIFI calling doesn't trigger roaming, only if you use another cell network O/seas to use data or send txt or make calls

quebec

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#3050057 14-Mar-2023 13:12

wellygary:

No, In my understanding WIFI calling doesn't trigger roaming, only if you use another cell network O/seas to use data or send txt or make calls

Thanks that's what my understanding is, hoping that someone from VF can confirm. @MaxineN

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#3050059 14-Mar-2023 13:13

wellygary:

No, In my understanding WIFI calling doesn't trigger roaming, only if you use another cell network O/seas to use data or send txt or make calls

This is the answer.

Airplane Mode + WiFi on whilst roaming will trigger WiFi Calling as if you're in NZ. The moment you turn off WiFi and/or leave WiFi Network $8 daily roaming will trip.

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quebec

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Ultimate Geek
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#3050060 14-Mar-2023 13:15

MaxineN:

wellygary:

No, In my understanding WIFI calling doesn't trigger roaming, only if you use another cell network O/seas to use data or send txt or make calls

This is the answer.

Airplane Mode + WiFi on whilst roaming will trigger WiFi Calling as if you're in NZ. The moment you turn off WiFi and/or leave WiFi Network $8 daily roaming will trip.

Thanks @MaxineN, moment I turn off Wifi and also Airplane mode right? This is regardless of the plan I am on, could be a corporate plan right?

MaxineN

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#3050061 14-Mar-2023 13:16

quebec:

Thanks @MaxineN, moment I turn off Wifi and also Airplane mode right? This is regardless of the plan I am on, could be a corporate plan right?

If you connect to roaming network, if you make a call, receive a call, send a text or turn on mobile data $8 daily roaming will trigger. However having WiFi on and Airplane mode and connected to any WiFi network, WiFi calling will kick in as if you're in NZ. Regardless of the postpay plan.

Hope this helps!

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quebec

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#3051461 18-Mar-2023 11:38

@MaxineN I’m at an overseas airport connected to Wi-Fi but wi-fi calling not working.

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#3051468 18-Mar-2023 12:01

quebec: @MaxineN I’m at an overseas airport connected to Wi-Fi but wi-fi calling not working.

WiFi calling turned on in settings?

Tried forcing airplane mode as well?

What handset are we running too?

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quebec

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#3051469 18-Mar-2023 12:04

MaxineN:
quebec: @MaxineN I’m at an overseas airport connected to Wi-Fi but wi-fi calling not working.

WiFi calling turned on in settings?

Tried forcing airplane mode as well?

What handset are we running too?

Yes to all. Two handsets, both not connecting. iPhone 14 Pro & SE 2022

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#3051514 18-Mar-2023 15:23

quebec: @MaxineN I’m at an overseas airport connected to Wi-Fi but wi-fi calling not working.

@quebec The airport could of blocked it - VodafoneNZ has zero control over this

You need to try another WiFi provider

quebec

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#3053521 22-Mar-2023 23:05

Linux:
quebec: @MaxineN I’m at an overseas airport connected to Wi-Fi but wi-fi calling not working.

@quebec The airport could of blocked it - VodafoneNZ has zero control over this

You need to try another WiFi provider

@MaximeN Thanks it’s working now. Must be the airport wit-fi.

Geekeneer

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#3053684 23-Mar-2023 10:47

MaxineN:

wellygary:

No, In my understanding WIFI calling doesn't trigger roaming, only if you use another cell network O/seas to use data or send txt or make calls

This is the answer.

Airplane Mode + WiFi on whilst roaming will trigger WiFi Calling as if you're in NZ. The moment you turn off WiFi and/or leave WiFi Network $8 daily roaming will trip.

Not 100% true as I was recently overseas and also had this query prior to my trip, to which @nickR1 assisted with.

I also thought the moment I connect to the roaming network, the $8 a day would trip - this aspect is not true. My sim was on 24/7, and phone not in Airplane mode as I had a local sim as well. I was in and out of wifi networks throughout each day. I did not get charged for just leaving the sim to connect to the local roaming network. I even received texts from NZ, without being charged. Data was off though and I made sure to not text or call while connected to the roaming network.

I think the $8 would trip once the user makes a call or text, but not for merely connecting to the network.

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#3053739 23-Mar-2023 11:19

Geekeneer:

Not 100% true as I was recently overseas and also had this query prior to my trip, to which @nickR1 assisted with.

I also thought the moment I connect to the roaming network, the $8 a day would trip - this aspect is not true. My sim was on 24/7, and phone not in Airplane mode as I had a local sim as well. I was in and out of wifi networks throughout each day. I did not get charged for just leaving the sim to connect to the local roaming network. I even received texts from NZ, without being charged. Data was off though and I made sure to not text or call while connected to the roaming network.

I think the $8 would trip once the user makes a call or text, but not for merely connecting to the network.

That should not have happened. Just spoke with Nick about it and the outcome as well.

🤔

I'm going to ask for the absolute rules and some feedback. Will get a much clearer picture.

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nztim

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#3053773 23-Mar-2023 12:55

quebec:Yes to all. Two handsets, both not connecting. iPhone 14 Pro & SE 2022

WiFi Calling requires the handset to establish an IPSec Tunnel

If ESP traffic is blocked on the WiFi network you are connected to then WiFi calling wont work

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

SpartanVXL

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#3053788 23-Mar-2023 13:54

I can attest to not getting charged either while overseas on VF prepay plan. Iphone not in airplane mode, data roaming off and received texts but did not send texts or receive/start calls and no charge.

I didn’t use wifi calling but now that I know it’s no charge I’ll keep it in mind when travelling.

MaxineN

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#3053789 23-Mar-2023 13:58

MaxineN:

That should not have happened. Just spoke with Nick about it and the outcome as well.

🤔

I'm going to ask for the absolute rules and some feedback. Will get a much clearer picture.

I've come back with some more information after speaking to someone who's more in the know and it was what I thought minus one detail.

If you make a call(even to voice mail), accept a call, outgoing text or picture or start a data session, you will get charged $8 daily roaming.

The exception to the rule is when we call you from the call center, you get a call but do not answer/choose to decline and receiving texts.

Should not be tripping just for merely connecting to roaming network. Quite odd.

SpartanVXL: I can attest to not getting charged either while overseas on VF prepay plan. Iphone not in airplane mode, data roaming off and received texts but did not send texts or receive/start calls and no charge.

I didn’t use wifi calling but now that I know it’s no charge I’ll keep it in mind when travelling.

Prepay Roaming is different vs On Account.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

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