Hi One NZ, I didn't realize and forgot to top up, I think my number is currently being recycled

Forums › One NZ (including Farmside) › Hi One NZ, I didn't realize and forgot to top up, I think my number is currently being recycled

jackyleunght2002

406 posts

Ultimate Geek
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#304318 23-Apr-2023 11:14

Hi One NZ

I didn't realize it is one year already and forgotten to top up which resulted my number on the phone saying I am not a valid prepay customer

On myonenz website, I am not able to see my information and not able to top up.

I went to the northwest shopping mall and they said they have rang your channel team, but still haven't receive any update.

So far at the moment I can still receive sms and also phone call but can't dial out and Northwest team and also your website support saying the number is active

Is it possible that you can have a look for me and hopefully you guys can bring the number back alive?

Please advise how I should PM you on this matter

Thank you
Jacky

MaxineN

Max
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#3067331 23-Apr-2023 11:40

Pming

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Jaxson

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#3077073 17-May-2023 09:55

Argh ptsd flashbacks.

This happened to me whilst I was overseas. Got back and the number was disconnected.
Managed to get it back (luckily hadn't been used by anyone else) but lost all the credit that was loaded on the account.

Wasn't particularly happy about it.

henrytai

92 posts

Master Geek
+1 received by user: 32

#3098675 2-Jul-2023 14:11

Yea unfortunately prepaid number only last for one year from your last top-up. I set a reminder just in case.

I hope you can get your number back!

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Linux

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#3098690 2-Jul-2023 14:49

henrytai:

Yea unfortunately prepaid number only last for one year from your last top-up. I set a reminder just in case.

I hope you can get your number back!

13 Months credit expires at 12 months

If the SIM card is still logging onto the mobile network the best idea is go buy a $20 topup voucher and call OneNZ and ask the CSR to apply the voucher, If that fails ask them to apply a $20 credit via credit adjustment (in Siebel) and then remove it

Then add the $20 voucher

If the SIM card is not logging onto the mobile network (SIM reg failed) then the number is deactivated in IT & network systems

boosacnoodle

1274 posts

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#3098700 2-Jul-2023 16:08

Money in bank accounts will become unclaimed if the person who owns the account has not operated the account for a period of five years. Banks also have to hand the money over to IRD if they cannot locate the person. Mobile operators seem to just claim it as extra profit. Not sure why mobile numbers are any different?

cokemaster

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#3098740 2-Jul-2023 18:42

Regulations (or lack thereof).

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