Kogan SIM card blocked, PUK code supplied incorrect

Forums › One NZ (including Farmside) › Kogan SIM card blocked, PUK code supplied incorrect - options?

CalmStorm

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#310689 13-Nov-2023 12:28

Hi everyone, had been going through Kogan customer service and finally managed to obtain a PUK code after a few days for my locked SIM card, which turns out not to work.

I've gotten in touch with customer service again to see if they can double-check the PUK code, but to be honest the entire experience has left me rather disillusioned with the provider. My question is, can I move to a different provider now that my SIM card is locked (and hence unable to receive the porting SMS)? Getting a new phone number would be rather inconvenient.

Cheers,
Kelvin

Linux

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#3159059 13-Nov-2023 13:06

@CalmStorm Is the SIM PUK blocked or just asking for PUK code?

Simple you can get a blank SIM and just have that activated against your mobile number as the SIM card does not contain the mobile number

CalmStorm

36 posts

Geek
+1 received by user: 4

#3159063 13-Nov-2023 13:28

Linux:

@CalmStorm Is the SIM PUK blocked or just asking for PUK code?

I entered the SIM PIN incorrectly three times, and the SIM is now locked.

As per KoganMobile help article, I've requested for the PUK code from their customer service, since I no longer have the packaging that came with the SIM card. It took several messages over several days to get a PUK code, and it appears to be incorrect.

I'm wondering if I can move providers now without unlocking the SIM card, although I expect that no other providers will be able to help me with a number port until KoganMobile sorts this out for me... which at the moment I'm not quite sure if they are capable of assisting.

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#3159066 13-Nov-2023 13:31

OK that should be a 2 second fix once you get to speak to someone

I would provide them with the digits off the SIM card number

CalmStorm

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Geek
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#3159080 13-Nov-2023 13:50

Just went through the web chat, and had someone provide me another PUK code, which also didn't work. I'm guessing their system didn't have the right information about my SIM card. He said he raised the issue with the technical team and that I should hear back from them at some stage.

So, no way for me to move providers and keep my number until this has been resolved, eh?

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#3159088 13-Nov-2023 14:23

No as you need to confirm the port SMS from TCF