Roaming charge $1600 and credit limit

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nakedmolerat

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#320267 24-Jul-2025 10:20

Hi Everyone,

Do you remember that we had the option to set a credit limit with Vodafone? Since morphing to OneNZ, this feature seems to have disappeared. One of the users on my plan accidentally used their phone while overseas. Initially, I was notified that we had reached $999 and I quickly contacted the sharer and 3-4 hours later, we were informed that the charge had gone to $1600.

Were we notified about this change? I had previously set the credit limit at $250. In the past, Vodafone would block me when I roamed, when this limit was reached. I haven't been using the roaming service often because of the ease of using multiple eSIM for local connection.

When I spoke to OneNZ rep, I was told that credit limit can only be applied for new users at the time of signing up...

It is a bit stressful dealing with this and I just want to know if there is any avenue I can pursue?

nztim

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#3396772 24-Jul-2025 10:36

Are they in a country with no daily roaming?

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

nakedmolerat

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#3396776 24-Jul-2025 10:58

nztim:

Are they in a country with no daily roaming?

Yes, he was somewhere to assist with the humanitarian crisis

Linux

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#3396777 24-Jul-2025 11:01

Roaming charges can be delayed and the user roaming would of got a Roaming Welcome Message when they turned on the handset in another country

The OneNZ rep told you BS!! A credit limit can be set at any point - 2degrees allows you to set it via the mobile App

nztim

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#3396780 24-Jul-2025 11:15

Just looked at the "zone 1" and "zone 2" prices for roaming.... seriously that takes me back to 1998 those prices are horrible

at the same time, you don'twant to leave him without connectivity in what I am guessing could be a war zone

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quickymart

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#3396792 24-Jul-2025 12:24

Linux:

The OneNZ rep told you BS!!

Sadly all far too common with them these days 🙁

Maybe someone like @NickR1 can assist here? I see he was very helpful with someone else on here previously.

nakedmolerat

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#3396853 24-Jul-2025 17:59

Linux:

Roaming charges can be delayed and the user roaming would of got a Roaming Welcome Message when they turned on the handset in another country

The OneNZ rep told you BS!! A credit limit can be set at any point - 2degrees allows you to set it via the mobile App

Thank you. This is the thing. There was credit limit in place, why remove it without telling me?

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KiwiSurfer

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#3396862 24-Jul-2025 18:56

Was the credit limit in place on that specific number? I suspect maybe you had a limit set up for your own connection but possibly not the other person?

2degrees has this limitation -- I've just checked and theirs you need to set it for each number you have on the account. It's not a global account setting. Suspect One NZ is the same.

Am surprised the agency the person is working/volunteeering with has not arranged something for their staff -- or at the very least reminding them of this and advising of alternate options.

Hopefully One NZ will come to the party and waive the costs but they will be under no obligation to do so.

NickR1

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#3396917 25-Jul-2025 07:23

nakedmolerat:

Thank you. This is the thing. There was credit limit in place, why remove it without telling me?

Hello,

Please DM me the information and I'll try my best to assist.

Nick

nakedmolerat

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#3397098 25-Jul-2025 15:25

KiwiSurfer:

Was the credit limit in place on that specific number? I suspect maybe you had a limit set up for your own connection but possibly not the other person?

2degrees has this limitation -- I've just checked and theirs you need to set it for each number you have on the account. It's not a global account setting. Suspect One NZ is the same.

Am surprised the agency the person is working/volunteeering with has not arranged something for their staff -- or at the very least reminding them of this and advising of alternate options.

Hopefully One NZ will come to the party and waive the costs but they will be under no obligation to do so.

Thanks

1. One NZ didn't tell me the issue because the limit must be set for each number. They told me it had been removed entirely, and the credit limit could only be reinstated if it was a new sign-up.

2. I am happy to accept that I have to pay some of the cost, I am just disappointed that there was a credit limit, but it was removed without being communicated to me. Not fair