Unable to port number to One NZ from Kogan

Forums › One NZ (including Farmside) › Unable to port number to One NZ from Kogan

jartaco

3 posts

Wannabe Geek
+1 received by user: 5

#324502 18-Apr-2026 12:50

Hi guys,

Since a similar post has been locked, I couldn't just jump on this one and ask for an update.

Therefore, I'd like to know if any of you managed to find a proper solution.

Basically trying to port my number from Kogan to One NZ. Everytime I try, I get the "Oops, we cannot process your request message"

I know the informations are good. But as it is a One NZ prepaid plan, I've read here that there's an issue for porting numbers.

I urgently need mine to be ported as I am leaving the country for few months and want a solid provider to receive texts from overseas.

Do I have no choice than having to visit a One Nz branch to sort this issue ??? (As suggested in another post)

I mean, a provider the size of One Nz should be able to sort these problems pretty easily...

Can anyone advise ?

Thanks

freitasm

BDFL - Memuneh
80950 posts

Uber Geek
+1 received by user: 41720

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#3481921 18-Apr-2026 13:17

Not a direct answer, but you may find that some ported numbers stop receiving overseas SMS for a while, because not all operators know about the change and still use older routes. Eventually, things come righ,t but it may take time.

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

jartaco

3 posts

Wannabe Geek
+1 received by user: 5

#3481923 18-Apr-2026 13:33

All good, it doesn't have to be effective immediately.

It's more about the fact that I'be read you still need to be in N.Z while requesting the port, because doing it from overseas might be declined due to potential "fraud flag" or "sim swap protection"

So I just wanted to sort that out and lodge the request properly before I leave in 10 days :-)

Problem is I can't even lodge the request as it constantly fails !!!

Linux

12369 posts

Uber Geek
+1 received by user: 8663

Trusted

Lifetime subscriber

#3481929 18-Apr-2026 13:49

A store will not be able to sort the issue out as front line staff in shops are for phone sales etc...

I Would try again Monday morning but porting a number before heading overseas is asking for trouble and read up about Wi-Fi calling as this handles SMS with zero roaming charges when handset is attached to Wi-Fi

2degrees & OneNZ do not geo lock Wi-Fi calling

Linux

12369 posts

Uber Geek
+1 received by user: 8663

Trusted

Lifetime subscriber

#3481930 18-Apr-2026 13:52

2degrees Wi-Fi calling has worked rock solid for me around the world with zero roaming charges

KiwiSurfer

1761 posts

Uber Geek
+1 received by user: 1023

ID Verified

Lifetime subscriber

#3481937 18-Apr-2026 14:25

Not a great suggestion but if you have time try porting to either Spark or 2degrees just to see how it goes. If it fails then it might point to an issue on the Kogan end and you could check with Kogan that you are providing the right details. If it is successful and the port goes through to Spark/2degrees then you could just port from them to One NZ. A waste of a $2 SIM but would get the job done quickly. (Or even just stick with 2degrees/Spark -- 2degrees has Wifi calling so might be a solid option while you are overseas).

Going into store may actually be a good idea. My most recent port to One NZ was done in store and I noticed the staff seemed to do my port request via their CMS system. I had a failed port to One NZ about a year or so back because their website was very aggressive in rejecting what it thought was invalid data. In that case previous provider had given me an account number shorter than expected and it rejected the port request with a really vague error message (might have been the exact one you mentioned). It may be the in store staff can submit a port with parameters not supported by the website. But if the staff in store can't do it then hopefully they have a hotline for them to escalate the issue to the right people within One NZ.

jartaco

3 posts

Wannabe Geek
+1 received by user: 5

#3482601 20-Apr-2026 17:43

I got fed up with this OneNZ issue and ended up trying 2degrees.

Process took 5 min and the port is already being processed... Good advice to try 2degrees/Spark.

Thanks guys. All sorted now :-)

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

mobiusnz

494 posts

Ultimate Geek
+1 received by user: 125

#3486170 1-May-2026 10:46

I had a client port away from OneNZ - Her phone worked except for callers from the One NZ network - Turns out OneNZ hadn't taken the number out of their end so their customers thought it was still on their network and got a number unobtainable. Took a few calls to One NZ before someone accepted what we were telling them and looked and fixed it.

Matt Beechey Mobius Network Solutions

Linux

12369 posts

Uber Geek
+1 received by user: 8663

Trusted

Lifetime subscriber

#3486171 1-May-2026 10:50

mobiusnz:

I had a client port away from OneNZ - Her phone worked except for callers from the One NZ network - Turns out OneNZ hadn't taken the number out of their end so their customers thought it was still on their network and got a number unobtainable. Took a few calls to One NZ before someone accepted what we were telling them and looked and fixed it.

srri routing not updating on home network - common as error and requires a manual fix (takes 2 seconds) but trying to explain this to front line staff is like talking to a brick wall

mobiusnz

494 posts

Ultimate Geek
+1 received by user: 125

#3486174 1-May-2026 10:58

Linux:

mobiusnz:

I had a client port away from OneNZ - Her phone worked except for callers from the One NZ network - Turns out OneNZ hadn't taken the number out of their end so their customers thought it was still on their network and got a number unobtainable. Took a few calls to One NZ before someone accepted what we were telling them and looked and fixed it.

srri routing not updating on home network - common as error and requires a manual fix (takes 2 seconds) but trying to explain this to front line staff is like talking to a brick wall

There is little I enjoy less in this world than arguing with tech people for hours to convince them the problem is them only to then have them go "ah, here we go - Click click fixed".

Matt Beechey Mobius Network Solutions

Batman

Mad Scientist
30047 posts

Uber Geek
+1 received by user: 6235

Trusted

Lifetime subscriber

#3486232 1-May-2026 13:18

jartaco:

Hi guys,

Since a similar post has been locked, I couldn't just jump on this one and ask for an update.

Therefore, I'd like to know if any of you managed to find a proper solution.

Basically trying to port my number from Kogan to One NZ. Everytime I try, I get the "Oops, we cannot process your request message"

I know the informations are good. But as it is a One NZ prepaid plan, I've read here that there's an issue for porting numbers.

I urgently need mine to be ported as I am leaving the country for few months and want a solid provider to receive texts from overseas.

Do I have no choice than having to visit a One Nz branch to sort this issue ??? (As suggested in another post)

I mean, a provider the size of One Nz should be able to sort these problems pretty easily...

Can anyone advise ?

Thanks

i tried for 3 months and gave up. i was advised to port to a post paid plan so i ported to my Spark post paid group and then cancelled the post pay.

edit: it appears i could have ported straight to spark prepay lol but it's ok. that number is important to me