Vodafone and porting number from 2degrees

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Vodafone and porting number from 2degrees

mcreal

7 posts

Wannabe Geek

#60966 6-May-2010 15:16

I think this is probably a 2degrees problem, but porting my number from 2degrees to a on account to Vodafone has been horrible. I'm able to make calls on the vodafone network, but receiving sends me straight to 2degrees voicemail. Text don't arrive either. So it seems 2degrees hasn't done their side yet, but what the * is the Vodafone helpdesk thinking by telling me someone will get back within 2 to 3 business days about this. You're kidding right?

I find it amazing how mobile operators do their business. It isn't a NZ problem though, i've had the same experience in NL. Its a game between the operators probably, trying to keep your customers and make porting numbers as difficult as possible....

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676 posts

Ultimate Geek

#327418 6-May-2010 15:46

2Degrees have a very slick process to get you onto thier network, usually only takes a couple of hours to port VF to 2D. Looks like its not so slick going back the other way.

freitasm

BDFL - Memuneh
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Geekzone

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#327421 6-May-2010 15:52

All queries about porting must be directed at the company receiving the number.

walt12

324 posts

Ultimate Geek

#327427 6-May-2010 16:08

Great, just what I didn't want to hear! Mind you, I'd be porting a 2degrees number to vodafone prepay ... wonder if that makes any difference?

2degrees

178 posts

Master Geek

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#327439 6-May-2010 16:28

@mcreal if you want to DM me your number I'll get the team to see if it's an issue at our end.

Cheers

www.2degreesmobile.co.nz

CALL FREE 0800 022 022

EMAIL: info@2degreesmobile.co.nz

johnr

19282 posts

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#327441 6-May-2010 16:34

If you have ported away from 2degrees they will need to check the routing on there network but it looks like Simon is already onto it

Simon if you need me to check anything on the Vodafone network flick me a PM

John

johnr

19282 posts

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#327444 6-May-2010 16:39

langi27: 2Degrees have a very slick process to get you onto thier network, usually only takes a couple of hours to port VF to 2D. Looks like its not so slick going back the other way.

Porting issues happens across all carriers

johnr

19282 posts

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#327456 6-May-2010 17:17

walt12: Great, just what I didn't want to hear! Mind you, I'd be porting a 2degrees number to vodafone prepay ... wonder if that makes any difference?

Porting is rock solid across all carriers the odd issue happens but nothing that can't be fixed quickly

John

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mcreal

7 posts

Wannabe Geek

#327461 6-May-2010 17:27

johnr: Porting is rock solid across all carriers the odd issue happens but nothing that can't be fixed quickly

John

Well... it seems to be something that takes VF a couple of days to fix....

Strange, just called voicemail and asked for me to type my number, followed by the answer "that phonenumber is not listed". A while ago a called voicemail nr and could setup voicemail as normal, now it doesn't recognize me anymore.

johnr

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#327465 6-May-2010 17:31

mcreal:
johnr: Porting is rock solid across all carriers the odd issue happens but nothing that can't be fixed quickly

John

Well... it seems to be something that takes VF a couple of days to fix....

Strange, just called voicemail and asked for me to type my number, followed by the answer "that phonenumber is not listed". A while ago a called voicemail nr and could setup voicemail as normal, now it doesn't recognize me anymore.?

PM me some details and I will look at it tomorrow morning sounds like your port did not go thru well

As advised %100 of ports do not go thru with no issues

John

kfella2000

495 posts

Ultimate Geek

#327493 6-May-2010 18:38

I ported from 2D to Vodafone on account about 3 months ago and didnt have any problems but mind you I did get everything done at a Vodafone shop as I got a new phone.

simon14

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#327531 6-May-2010 20:21

I ported from 2d to VF OA without any major issues.

At first, both sims worked at the same time so i thought i'd do some testing.

I put each sim in a phone and turned them both on. When i called my number from my landline, my VF would ring. When i texted myself from another number, both the 2d sim and the VF sim would pick up the text. I could call and text from both sims.

After a few hours it fixed itself and the 2d sim became inactive.

TwoSeven

1624 posts

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Subscriber

#327541 6-May-2010 20:40

I would have thought 2d would have had to deactivevate the number before flicking it back to tnas (or whatever system is in place) before vf could do an activation?

mcreal

7 posts

Wannabe Geek

#327599 7-May-2010 08:41

So its seems you can have the same number at 2 providers at the same time. Just put my old 2Degrees card into a different phone and all text messages and voicemail messages still go to my 2D sim. I can call with that phone and from my new sim at VF. Both use the same outgoing number. Incoming calls go to my 2D sim. At least i'm able to use my number this way. But surely the porting has gone wrong here.

bazzer

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#327607 7-May-2010 09:14

How long has it been? I had the same thing happen when I went to 2degrees. I think it just takes a while for everything to be finalised.

simon14

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#327628 7-May-2010 10:45

TwoSeven: I would have thought 2d would have had to deactivevate the number before flicking it back to tnas (or whatever system is in place) before vf could do an activation?

Apparently not, in my case anyway.

I would have my VF sim in and receive a text, then i'd change it with my 2d sim and the same text would come through.

Would be really cool if you could permanently have one number on two networks.

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