[WXC/VFX] WxC - Christchurch Telecom Outage Updates

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] WxC - Christchurch Telecom Outage Updates

maverick

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#67605 4-Sep-2010 13:57

Guys we are updating our status page as we receive them from Telecom

http://www.xnet.co.nz/cgi-bin/status.cgi?id=645

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

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#376591 4-Sep-2010 14:47

Latest update 14:30

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

maverick

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#376674 4-Sep-2010 18:16

Latest update: 18:10

Update 18:10
The current known impact to Telecom services is:

12 CDMA Cellsites unavailable
5 WCDMA Cellsites unavailable only 1 site does not have ovelapping coverage

17 Cabinets offline - approx 3000 PSTN lines without service.

16 x DSLAMs without service due to power

All possible resources are being engaged and restorative action is being prioritised, we are in constant contact with emergency services and infrastructure providers.

Further updates will be provided as they become available.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

robbyp

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#376676 4-Sep-2010 18:23

n4: Well no not really, but its your company image, so I don't mind if you don't.

I would think that internet usage would the the furtherest thing from peoples minds. They don't even have sewage connections.

I wonder how these ISPs in Christchurch are operating that have all their servers in the city.

maverick

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#376704 4-Sep-2010 20:17

Latest update as at 20:10,

Field Force staff have been stood down due to H & S issues and ChCh CBD curfew

The current known impact to Telecom services is:

*10 CDMA Cellsites unavailable

*4 WCDMA Cellsites unavailable

*13 Cabinets offline - approx 2160 PSTN lines without service 10 DSLAMS without power.

* Increasing levels of cable damage being reported and detected.

* 29,000 Broadband sessions are down - primarily down due to lack of site power.

* Power companies advise they expect 90% of power to be restored today - power has been restored to the CBD

All possible resources are being engaged and restorative action is being prioritised, we are in constant contact with emergency services and infrastructure providers.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

maverick

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#376750 5-Sep-2010 06:31

Last Update 22:10

Update 22:10
Field Force staff have been stood down due to H & S issues and ChCh CBD curfew

The current known impact to Telecom services is:

11 CDMA Cellsites unavailable

4 WCDMA Cellsites unavailable

12 Cabinets offline - approx 2160 PSTN lines without service.

29,000 Broadband sessions are down - primarily down due to lack of site power.

All possible resources are being engaged and restorative action is being prioritised, we are in constant contact with emergency services and infrastructure providers.

Last update for the Day : New Update expected at 09.00

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

Niel

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#376766 5-Sep-2010 08:23

robbyp: I would think that internet usage would the the furtherest thing from peoples minds. They don't even have sewage connections.

My sister-in-law is ~3km from the city centre. They are one of the lucky(er) ones that did not loose power or water, and their road is not flooded. Their land line went live in the afternoon. With cell towers on battery power it is advisable to use e-mail rather than mobile phone, and it is also a great way of finding out what is happening without driving/walking through a disaster area. Especially since the TV just repeats the same footage over and over. So yes, internet access in Christchurch is very important.

Thanks Maverick for keeping us informed.

You can never have enough Volvos!

maverick

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#376787 5-Sep-2010 09:51

Latest Update 05/09 09:10

Latest update

The current known impact to Telecom services is:

* 12 CDMA Cellsites unavailable

* 4 WCDMA Cellsites unavailable

* 13 Cabinets offline - approx 2160 PSTN lines without service 21cabinets affected

* Increasing levels of cable damage being reported and detected.

* 29,000 Broadband sessions are down - primarily down due to lack of site power.

* Power companies advise they expect 90% of power to be restored today - power has been restored to the CBD

Further updates will be provided as they become available.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

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maverick

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#376852 5-Sep-2010 12:27

Latest Update 10:30 05/09

The current known impact to Telecom services is:

10 CDMA Cellsites unavailable.

8 WCDMA Cellsites unavailable.

34 Cabinets offline - up to 3810 PSTN lines without service.

25 DSLAMS offline - up to 1900 Broadband connections offline.

Indicative restoration times (assuming Cell sites and Cabinets are only in need of power and not physically damaged):

* By midday today all cell sites should be running again on backup power (where power is the only problem)
* From mid afternoon onwards all Cabinets should be running again on backup power (where power is the only problem)

Please note this is only indicative and is based on what the field staff have been able to survey, timelines and restoration activity may change throughout the day.

All possible resources are being engaged and restorative action is being prioritised, we are in constant contact with emergency services and infrastructure providers.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

maverick

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#376909 5-Sep-2010 15:58

Latest update 15:00 5/09

The current known impact to Telecom services is:
* 3 WCDMA cell sites
* 11 CDMA cell Sites
* 15 Cabinets (Up to 1440 PSTN)
* 14 DSLAMS (2700 sessions down)

A summary of the current situation follows All possible resources are being engaged and restorative action is being prioritised, we are in constant contact with emergency services and infrastructure providers. Please see the list of prioritised cabinet restoration activity below.

We are seeing multiple area's of power being restored in the Canterbury Area. This is reflected in the restoration of Cell and Cabinets.

Possible curfew to be implemented again tonight as per last nights curfew.
Canterbury University Cell Site (CDMA & WCDMA) building is reported as condemned. Overlapping coverage for WCDMA (19 %) & CDMA is (38.63%).
Lincoln (Correction) site has been inspected and reports have been updated that we are unable to reach the Cell Site due to building damage.
Severe weather will slow restoration this afternoon for the power company.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

markh14

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#376918 5-Sep-2010 16:35

maverick: Latest update 15:00 5/09

The current known impact to Telecom services is:
* 3 WCDMA cell sites
* 11 CDMA cell Sites
* 15 Cabinets (Up to 1440 PSTN)
* 14 DSLAMS (2700 sessions down)

A summary of the current situation follows All possible resources are being engaged and restorative action is being prioritised, we are in constant contact with emergency services and infrastructure providers. Please see the list of prioritised cabinet restoration activity below.

We are seeing multiple area's of power being restored in the Canterbury Area. This is reflected in the restoration of Cell and Cabinets.

Possible curfew to be implemented again tonight as per last nights curfew.
Canterbury University Cell Site (CDMA & WCDMA) building is reported as condemned. Overlapping coverage for WCDMA (19 %) & CDMA is (38.63%).
Lincoln (Correction) site has been inspected and reports have been updated that we are unable to reach the Cell Site due to building damage.
Severe weather will slow restoration this afternoon for the power company.

So is the Canterbury University Cell Site gone for good or is it going to be relocated?

freitasm

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#376960 5-Sep-2010 19:05

In the interest of keeping this thread related to the emergency state in Christchurch I have removed off topic comments.

I have also warned the user who made me come here. Keep on topic. Be nice to each other. No need to go there again.

maverick

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#376961 5-Sep-2010 19:08

Latest Update: 19:00

Telecom update

Christchurch. Earthquake in ChCh area. Impact as at 08:00: 2x WCDMA cell sites,
6 x CDMA cell sites, up to 750 PSTN customers (6 cabinets), up to 279 DSL customers (4x DSLAMs) & no Corp. data customers. All network elements remain under obs ALU.

Additional Information:
Field Force will cease remediation activities at 19:00 due to curfew restrictions.

Restoration priorities established for cellsites & cabinets. Major sites have enough diesel for several days, minor sites will be topped up every 6 hours.

The Lincoln CDMA cellsite & Canterbury University CDMA/XT cellsite are both located in structurally compromised buildings & cannot be restored. Temporary coverage solutions being developed. The Galbraith CDMA site is confirmed as impacted by cable damage, ETR is Tues. Overlapping coverage is being confirmed for all.

List of impacted units:

WCDMA
SUOC University of Canterbury cell site
SCSO - Casino cell

CDMA
SUOC University of Canterbury
SNBN New Brighton Cell Site
SGLB Galbraith Ave Cell Site
SCSO - Casino cell
SLNC Lincoln
SPRG - Springfield Cell Site

Cabinets
SPE/G Spencerville
IRW/D Irwell
LSN/B Leeston
SOU/B Southbridge
SPN/F Springston

DSLAM's

HSL_T-DSLAM-02
KWI_M-DSLAM-03
ROL_D-DSLAM-02
SPN/F-DSLAM-01

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

markh14

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#377010 5-Sep-2010 21:46

maverick: Latest Update: 19:00

Telecom update

Christchurch. Earthquake in ChCh area. Impact as at 08:00: 2x WCDMA cell sites,
6 x CDMA cell sites, up to 750 PSTN customers (6 cabinets), up to 279 DSL customers (4x DSLAMs) & no Corp. data customers. All network elements remain under obs ALU.

Additional Information:
Field Force will cease remediation activities at 19:00 due to curfew restrictions.

Restoration priorities established for cellsites & cabinets. Major sites have enough diesel for several days, minor sites will be topped up every 6 hours.

The Lincoln CDMA cellsite & Canterbury University CDMA/XT cellsite are both located in structurally compromised buildings & cannot be restored. Temporary coverage solutions being developed. The Galbraith CDMA site is confirmed as impacted by cable damage, ETR is Tues. Overlapping coverage is being confirmed for all.

List of impacted units:

WCDMA
SUOC University of Canterbury cell site
SCSO - Casino cell

CDMA
SUOC University of Canterbury
SNBN New Brighton Cell Site
SGLB Galbraith Ave Cell Site
SCSO - Casino cell
SLNC Lincoln
SPRG - Springfield Cell Site

Cabinets
SPE/G Spencerville
IRW/D Irwell
LSN/B Leeston
SOU/B Southbridge
SPN/F Springston

DSLAM's

HSL_T-DSLAM-02
KWI_M-DSLAM-03
ROL_D-DSLAM-02
SPN/F-DSLAM-01

Why does the field force have to stop for curfew? The curfew is in place to stop crime but the police and civil defence are allowed out so the field force should be too.

maverick

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#377088 6-Sep-2010 11:31

Latest Telecom update 10:00

Good Morning,
A summary of the known impact to Telecom services in the Christchurch area follows:
*       1 x RLU (1551 PSTN)
*       5 x WCDMA sites
*       8 x CDMA cell Sites
*       4 x Cabinets (Up to 540 PSTN)
*       5 x DSLAMS (258 DSL customers)
*       All possible resources are being engaged and restorative action is being prioritised, we are in constant contact with emergency services and infrastructure providers. Please see the list of prioritised cabinet restoration activity below.
*       Portable Cell Sites are being moved into the area to cover Canterbury University and Lincoln due to building's housing the cell's being condemned.
*       Further service loss is still occurring due to power not yet being restored to all areas. Generators are being placed into areas where batteries are low.
*       Reported structural damage to the Kaiapoi Cell Site has been confirmed as structurally sound.
*       Severe gale force wind warning lifted. Inland parts of Canterbury may still get gusts.
*

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

markh14

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#377927 8-Sep-2010 16:08

so is everything back to normal now?

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