Krapi Cable Congestion?

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BDFL - Memuneh
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#1318777 7-Jun-2015 17:05

Not sure about Khandallah but Johnsonville does have a dip know after hours but not as bad as some places. I have seen it down to 40 on a - 30 connection. Day time is usually around full speed or just shy.

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johnr

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#1318782 7-Jun-2015 17:19

@Sideface Yes still more to be done, Top of the list is getting the worse congested Nodes upgraded

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#1318814 7-Jun-2015 18:48

Sideface:
gehenna: So I just decided to sever ties with my existing ISP after a few years of numerous outages lasting days to weeks at a time. Vodafone Cable in my area seems the best option for me, but based on these stories in the thread I'm of two minds. Anyone know if Khandallah suffers with these congestion issues? I can't get UFB here, and I fear that the problem with my existing VDSL is more environmental than service related as it's usually winter/rainy days when I have the worst problems. So just switching to another ISP on VDSL wouldn't be of any benefit in resolving the issues I think. So cable seems to be the answer - once congestion is fixed?

I'm on cable 100/10Mbps in Island Bay. Can't comment on Khandallah.

As you will know from various Geekzone threads, there have been significant evening congestion problems with cable this year, and VF are urgently upgrading their upstream hardware to cope with increased demand.

Here are the TrueNet stats for Wellington over the past week:

(click to enlarge)

My Island Bay connection is represented by the yellow line - the blue line is the average off all monitored Wellington cable connections.

There has been a considerable improvement over the past 2 weeks, and hopefully more is to come.

In my opinion, if UFB is unavailable, then cable is a better option than VDSL, despite the recent congestion problems.

Wow. That's pretty unacceptable. I'm in island bay too, and experiencing evening slowdowns. Wonder what the discount on my bill will be? Or when it's going to be fixed

johnr

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#1318819 7-Jun-2015 18:58

stocksp:
Sideface:
gehenna: So I just decided to sever ties with my existing ISP after a few years of numerous outages lasting days to weeks at a time. Vodafone Cable in my area seems the best option for me, but based on these stories in the thread I'm of two minds. Anyone know if Khandallah suffers with these congestion issues? I can't get UFB here, and I fear that the problem with my existing VDSL is more environmental than service related as it's usually winter/rainy days when I have the worst problems. So just switching to another ISP on VDSL wouldn't be of any benefit in resolving the issues I think. So cable seems to be the answer - once congestion is fixed?

I'm on cable 100/10Mbps in Island Bay. Can't comment on Khandallah.

As you will know from various Geekzone threads, there have been significant evening congestion problems with cable this year, and VF are urgently upgrading their upstream hardware to cope with increased demand.

Here are the TrueNet stats for Wellington over the past week:

(click to enlarge)

My Island Bay connection is represented by the yellow line - the blue line is the average off all monitored Wellington cable connections.

There has been a considerable improvement over the past 2 weeks, and hopefully more is to come.

In my opinion, if UFB is unavailable, then cable is a better option than VDSL, despite the recent congestion problems.

Wow. That's pretty unacceptable. I'm in island bay too, and experiencing evening slowdowns. Wonder what the discount on my bill will be? Or when it's going to be fixed

Have you logged a fault and provided example peak and off peak tests done over Ethernet?

Sideface

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#1318820 7-Jun-2015 19:00

stocksp:
Sideface: I'm on cable 100/10Mbps in Island Bay. Can't comment on Khandallah.

As you will know from various Geekzone threads, there have been significant evening congestion problems with cable this year, and VF are urgently upgrading their upstream hardware to cope with increased demand.

Here are the TrueNet stats for Wellington over the past week:

(click to enlarge)

My Island Bay connection is represented by the yellow line - the blue line is the average off all monitored Wellington cable connections.

There has been a considerable improvement over the past 2 weeks, and hopefully more is to come.

In my opinion, if UFB is unavailable, then cable is a better option than VDSL, despite the recent congestion problems.

Wow. That's pretty unacceptable. I'm in island bay too, and experiencing evening slowdowns. Wonder what the discount on my bill will be? Or when it's going to be fixed

Forget the discount

The graph shown above is a significant improvement over last month.
I'm prepared to wait for further improvement to cable, as promised, as I have no other option.
No fibre until late 2019.
Slow ADSL.
VDSL (with master filter etc) is no faster than ADSL.

Sideface

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#1320056 9-Jun-2015 10:23

johnr: Have you logged a fault and provided example peak and off peak tests done over Ethernet?

I logged a fault as per your suggestion (150608-007864). I explained that during off peak times the connection was fine but during peak times my 100Mb connection would drop to approx me 10Mb or less.
I also explained that I tested via ethernet direct to the cable modem.

I got a generic reply saying average speed in my area is 100Mb which may be the case, just not between approx 7pm and 11pm when people actually want to use the internet.

They also told me to change my wifi channel (did they even read my email?), reboot my modem (this will fix THEIR network congestion how?) and perform speed tests at different times of the day (I did this and I already acknowledged that the speed is fine outside peak times).

Frustrating.

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johnr

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#1320057 9-Jun-2015 10:24

BigMal:
johnr: Have you logged a fault and provided example peak and off peak tests done over Ethernet?

I logged a fault as per your suggestion (150608-007864). I explained that during off peak times the connection was fine but during peak times my 100Mb connection would drop to approx me 10Mb or less.
I also explained that I tested via ethernet direct to the cable modem.

I got a generic reply saying average speed in my area is 100Mb which may be the case, just not between approx 7pm and 11pm when people actually want to use the internet.

They also told me to change my wifi channel (did they even read my email?), reboot my modem (this will fix THEIR network congestion how?) and perform speed tests at different times of the day (I did this and I already acknowledged that the speed is fine outside peak times).

Frustrating.

That does not look like a fault ticket number but email reference, This is why I have advised end users to call as you are dealing with the email team and not first level techs

BigMal

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#1320061 9-Jun-2015 10:31

That does not look like a fault ticket number but email reference, This is why I have advised end users to call as you are dealing with the email team and not first level techs

It is an email ref: I tried calling but there was a 45min wait time. So I contacted vodafone via Twitter and asked how else I could log a fault rather than wait on the phone, they told me to email
onlinecare @ vodafone.co.nz

Are you able to just tell us if/when our areas are being upgraded to cope with the congestion?

johnr

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#1320068 9-Jun-2015 10:38

BigMal:

That does not look like a fault ticket number but email reference, This is why I have advised end users to call as you are dealing with the email team and not first level techs

It is an email ref: I tried calling but there was a 45min wait time. So I contacted vodafone via Twitter and asked how else I could log a fault rather than wait on the phone, they told me to email
onlinecare @ vodafone.co.nz

Are you able to just tell us if/when our areas are being upgraded to cope with the congestion?

Please call and log a fault for slow peak time speeds as advised, Don't hang up until you have a fault ticket for your connection

dylanp

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#1320139 9-Jun-2015 11:15

johnr:
BigMal:

That does not look like a fault ticket number but email reference, This is why I have advised end users to call as you are dealing with the email team and not first level techs

It is an email ref: I tried calling but there was a 45min wait time. So I contacted vodafone via Twitter and asked how else I could log a fault rather than wait on the phone, they told me to email
onlinecare @ vodafone.co.nz

Are you able to just tell us if/when our areas are being upgraded to cope with the congestion?

Please call and log a fault for slow peak time speeds as advised, Don't hang up until you have a fault ticket for your connection

David from the email team has responded. I understand there should be no need to call.

shrub

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#1320640 9-Jun-2015 20:46

I know how hard you guys are working on the issues but its getting rough.
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gbwelly

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#1320660 9-Jun-2015 20:59

shrub: I know how hard you guys are working on the issues but its getting rough.

That's about 5x what I am getting at that time. It shows how apathetic, tired and busy I am that I haven't changed to VDSL with another ISP. I guess I am hoping to get last year's speeds back eventually. John, if I PM you my ticket could you give me a hypothetical date someone on my street could expect to be upgraded?

johnr

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#1320666 9-Jun-2015 21:06

gbwelly:
shrub: I know how hard you guys are working on the issues but its getting rough.

That's about 5x what I am getting at that time. It shows how apathetic, tired and busy I am that I haven't changed to VDSL with another ISP. I guess I am hoping to get last year's speeds back eventually. John, if I PM you my ticket could you give me a hypothetical date someone on my street could expect to be upgraded?

Nope as so much is going on not just HFC Node upgrades other elements are getting upgraded as well

Another major bit of work should be completed by end of next week