One NZ to retire HFC (cable) network

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#3424172 11-Oct-2025 20:19

Eva888:

Elderly couple with HFC got a call from Sky who offered them broadband for $60. They rang me as got nervous thinking it was a scam call and didn’t go any further. Anyone else been contacted?

We have not heard from One NZ officially about the closure yet and wondering if it would be wise just to find another provider now or wait.

If you are happy now do nothing.

If/when they retire the network it won't be the next day. It'll probably be in 3/6/12 months time.

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#3424173 11-Oct-2025 20:31

Eva888:

Elderly couple with HFC got a call from Sky who offered them broadband for $60. They rang me as got nervous thinking it was a scam call and didn’t go any further. Anyone else been contacted?

We have not heard from One NZ officially about the closure yet and wondering if it would be wise just to find another provider now or wait.

@Eva888 does this elderly couple have Sky? I bet it is not a scam and they were offered the 100/20 plan

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#3424191 12-Oct-2025 08:47

Linux:

Eva888:

Elderly couple with HFC got a call from Sky who offered them broadband for $60. They rang me as got nervous thinking it was a scam call and didn’t go any further. Anyone else been contacted?

We have not heard from One NZ officially about the closure yet and wondering if it would be wise just to find another provider now or wait.

@Eva888 does this elderly couple have Sky? I bet it is not a scam and they were offered the 100/20 plan

Yes they do have Sky but they may not keep it in future as he has a terminal disease and wife won’t need it. If they drop Sky in future will they be allowed to keep the broadband portion if they go with the offer. It’s a tempting price. Want them to have something reliable with no more upheaval down the track. Luckily I pressured them to get the fibre installation when Chorus offered it.

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#3424192 12-Oct-2025 08:49

@Eva888 so it was not a scam call as I suspected but a genuine offer from SkyNZ

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#3424197 12-Oct-2025 09:09

Eva888:

Elderly couple with HFC got a call from Sky who offered them broadband for $60. They rang me as got nervous thinking it was a scam call and didn’t go any further. Anyone else been contacted?

We have not heard from One NZ officially about the closure yet and wondering if it would be wise just to find another provider now or wait.

I signed up with sky broadband a week ago and despite all their promises have still not got a internet connection even though I have a ONT in my house. If they (sky) do not connect me by this Tuesday morning Im going to cancel the contract. Dont go near them a complete and utter circus. Phone calls are never returned and staff don't seem to care.

ajw

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#3424198 12-Oct-2025 09:11

Handle9:

Eva888:

Elderly couple with HFC got a call from Sky who offered them broadband for $60. They rang me as got nervous thinking it was a scam call and didn’t go any further. Anyone else been contacted?

We have not heard from One NZ officially about the closure yet and wondering if it would be wise just to find another provider now or wait.

If you are happy now do nothing.

If/when they retire the network it won't be the next day. It'll probably be in 3/6/12 months time.

Thats what I think to.

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#3424245 12-Oct-2025 09:26

@ajw thanks for the heads up. He’s a vulnerable subscriber so thats enough for me to tell them to forget Sky. The deal they have with One also has 5 mobile buddies they can call for free from their landline so once you add on landline to any package it adds up to almost what they pay now.

ajw

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#3424248 12-Oct-2025 09:29

Eva888:

@ajw thanks for the heads up. He’s a vulnerable subscriber so thats enough for me to tell them to forget Sky. The deal they have with One also has 5 mobile buddies they can call for free from their landline so once you add on landline to any package it adds up to almost what they pay now.

I use Kogan mobile as a landline which I should have used years ago.

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#3424300 12-Oct-2025 10:16

@ajw I try to keep everything as simple and cheap as possible for them. Both are hopeless and panic and forget instructions. They refused a prepay mobile plan for years saying they didn’t use the mobile enough and were paying $1.50 per call. Finally convinced them to go with 2 degrees prepay at $8.

I put $30 on their plan and she calls me a couple weeks later that 2 degrees was sending texts that she didn’t have enough credit. Went over and checked the log. She had been calling international and it had chewed up all her remaining credit. I had given her my old iPhone and put all her contacts in there including the international ones so that she had them handy and not on scraps of paper. Used to have Skype. Her old Samsung was very unresponsive and she avoided it.

Then there’s the charging and battery life issues. Landlines have large precise buttons, long battery life, no fiddly chargers and easier for old, shakey hands to hold and dial, plus sound is stronger on landlines in speaker mode. This is why older people don’t like cell phones.

I’ve watched them poke at names on the screen and the angle is wrong or screen unresponsive or slips on to another screen and that’s when they are totally lost and can’t get back to the contact names. I was beside myself just getting her to touch a contact. She was holding her finger straight and screen was hitting the nail. I could go on for an hour about the hassles.

Then you have the diabetic ones with peripheral neuropathy, or finger joints that are bent from arthritis. Small screens are really difficult for some elderly.

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#3424317 12-Oct-2025 12:31

@Eva888 totally unrelated to the decommission of the HFC network 🙄

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#3424330 12-Oct-2025 13:22

@ajw:

I signed up with sky broadband a week ago and despite all their promises have still not got a internet connection even though I have a ONT in my house. If they (sky) do not connect me by this Tuesday morning Im going to cancel the contract. Dont go near them a complete and utter circus. Phone calls are never returned and staff don't seem to care.

I'm sure you might have just missed the affiliate links to Quic in our pages and the signatures of some users, my one included. But if you can do your own router configuration, I see no reason why select SKY for broadband.

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#3424337 12-Oct-2025 14:00

freitasm:

@ajw:

I signed up with sky broadband a week ago and despite all their promises have still not got a internet connection even though I have a ONT in my house. If they (sky) do not connect me by this Tuesday morning Im going to cancel the contract. Dont go near them a complete and utter circus. Phone calls are never returned and staff don't seem to care.

I'm sure you might have just missed the affiliate links to Quic in our pages and the signatures of some users, my one included. But if you can do your own router configuration, I see no reason why select SKY for broadband.

Because I thought they were a good ISP after having dealings with them you come to the rapid conclusion they are clowns.

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#3424457 12-Oct-2025 16:56

Has anyone got the offical word from One NZ that this is actually happening?

I've been looking at https://wificonnect.co.nz/fibre/ and their 500/100 at $79 looks favourable and comes with a fixed IP. Anyone got any intel on WifiConnect and if they're any good?