Vodafone TV - new Gen2 box

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20141 posts

Uber Geek

#2518815 8-Jul-2020 00:56

Linux:

Rushmere:

The software is up to date. I guess that means the new Neon isn’t available on vtv yet?

@sansom Can you confirm what is happening about the App update?

I have two boxes,and one automatically updated, but it also had both the lightbox and neon apps on it. So the new neon / old lightbox app works fine. However my other box only has the old neon app on it, and I don't think it ever had the lightbox app on it. So the old neon app with the old logo says it needs the app updating. The box does have all latest updates too.

netspanner

343 posts

Ultimate Geek

#2519045 8-Jul-2020 10:36

Back in May a wonderful poster ZollyMonsta here somehow fixed my Gen2 box as we were have been plagued with "cannot connect errors", making it almost unusable every. single. night.

However slowly over recent days its seems to be sliding back into having connect errors, particularly on TV1.

You turn it on, it doesn't load, so you reboot it to make it work.

You rewind back too fast, or too far, and sometimes it doesn't load, connection or "not subscribed to this channel" errors so you have to reboot the box again.

You finish a program and change the channel, black screen, connection error, reboot.

From about 3 months of great operation it is again causing us issues.

Return it you say!

But how I ask?

Sure its buggy, and we know it not the router, or connection. It can't be the hardware, AFAIK its up to date on software. Could it be where it connects to the server? Is our location an issue? (Central Christchurch)

We were one of the first people to buy the Gen2 box, because we were waiting for it to come out. Are there issues with early versions?

mattwnz

20141 posts

Uber Geek

#2519397 8-Jul-2020 15:50

Both mine seem to now be updated with the new neon / lightbox app. A pity Neon still don't appear to have subtitles for accessibility.

Rushmere

354 posts

Ultimate Geek

#2519399 8-Jul-2020 15:50

Ok, so my box has updated today - the old Neon and Lightbox Apps have disappeared, and I now have the new Neon App. Yay!

Now, is there any way to get Neon to appear on the on-screen TV guide (the one you get at the bottom of the screen when you hit the up and down keys)? I have all of the TV channels plus Netflix and YouTube, but Neon isn’t an option there? Not a big issue, but it would just make it all a bit quicker to use if everything was in one place?

freitasm

BDFL - Memuneh
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Geekzone

Lifetime subscriber

#2519510 8-Jul-2020 20:18

PSlover14: 5.1.5714.06jfv(NZ)/5.1.5714.06571402 according to system info, updates says it's up to date

My Vodafone TV Gen 2 is on this version. Every time I push the button to check for updates I am getting this error message - and the box loses connectivity:

It then goes to show this - and I had to restart the box to get it going (and even after restarting it I still had to wait a couple of minutes before streaming even resumed):

Apsattv

2388 posts

Uber Geek

#2520388 9-Jul-2020 21:38

Im getting a Your vodafone tv is connecting to the internet screen message comng up when i turn the tv on the past few days.

Note i leave the box on.

nothing chnaged here

Need to power it off then back to get it back to normal.. bug in the latest beta?

Rickles

2933 posts

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Trusted

#2520637 10-Jul-2020 11:26

FWIW, my Voda TV device has not skipped a beat in over 15 weeks usage.

It's connected by ethernet, turned on and off a couple times every day, used for Catch-up, OnDemand, and Amazon Prime ... no glitches or connection problems or error messages etc.

There was an initial problem early on when waiting for the next Episode of a Series, and a black screen with white circle would present, BUT that went after a couple of days and has never happened again.

Equinox IT

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freitasm

BDFL - Memuneh
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Geekzone

Lifetime subscriber

#2520641 10-Jul-2020 11:30

I have tested the Update today again, on request. Tried with the router WiFi only (other APs turned off), then with the APs turned on (router WiFi turned off) and it seemed to work fine with no connection drops. It could be the error I saw was something on that specific time.

Mentioned to Vodafone about the multiple SSID though - it would be nice to have it unifying those (if SSID and password matched).

PSlover14

203 posts

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#2520692 10-Jul-2020 12:02

Also for what it's worth I'm not noticing this issue at all, box is plugged in via Ethernet, I'm with 2degrees on the 900/500 fibre plan, turn the box off when I'm done with it (I have the Vodafone TV remote set to control the TV as well so it turns both off)

sansom

421 posts

Ultimate Geek

Trusted

One NZ

#2520813 10-Jul-2020 15:13

freitasm:

I have tested the Update today again, on request. Tried with the router WiFi only (other APs turned off), then with the APs turned on (router WiFi turned off) and it seemed to work fine with no connection drops. It could be the error I saw was something on that specific time.

Mentioned to Vodafone about the multiple SSID though - it would be nice to have it unifying those (if SSID and password matched).

Hi Mauricio, I have been told there was an issue with the platform that caused this issue with updates for a few hours the other day. All fixed quickly, but you must have struck this outage sorry.

Hamish

rugrat

3106 posts

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#2522151 13-Jul-2020 14:40

Item Amount Date Status Part month charge for SKY Starter, SKY Movies $12.56 2020-07-13 OK - Invoice

SKY Starter, SKY Movies $25.99 2020-06-30 OK - SKY Starter, SKY Movies $25.99 2020-05-31 OK
I cancelled Vodafone starter and Sky movies package introductory offer to day. Copy and paste of charges above.

My understanding was that for two months it would be $25.99 a month and if I unsubscribed during second month it would unsubscribe but go to end of month. Yet in the charges above I have been charged an extra part month of $12.56. I thought Vodafone TV all services had to be full months, this extra charge is showing on credit card as pending. I thought the end of month payment May covers June, and end of Month payment June would cover to end of this month.

@Sansom appreciate if can take a look, explain if I’ve misunderstood something. Thanks.

Had to do some tidying up as realised the word invoice was linking to my account. Apologies.

OldWolf2

23 posts

Geek

#2522395 13-Jul-2020 18:51

TV2 isn't showing in the guide for me now, it goes straight from 1 to 3. (And using the up-channel button on the remote goes from 1 to 3). Bug or feature?!

rugrat

3106 posts

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Lifetime subscriber

#2523521 15-Jul-2020 14:20

I’m on the phone trying to sort it as no response from @sansom so far.
online chat told me to ring 0800 438448, on phone with number now, they keep asking for account number.

I’m logged into Vodafone TV portal and no account number is showing, it only has email address. Same with invoices.

I told them it’s prepay gen2 VodafoneTV and I have no other services with them. Now been put on hold. This is way I preferred not to ring.

20 minutes into call, they can’t match my mobile number as it’s not a vodafone number (which I told them before they started checking), they were trying to locate account through mobile billing.

Now being transferred to TV people, all that is on invoice, and TV portal is email address, and mobile number. No account number. Under devices serial number I mentioned that it is prepay,TV not an account one before transfer.

Looks like got put through to right place, but because it’s a standaloneTV don’t have direct access to the biiing on it, now been put on hold again as awaiting response from someone that can access, don’t seem to be able to talk to who ever it is directly, seems all conversations need to be relayed.

Also got asked if there is an email address on bill to send bill complaints to. I said no, it just has the Vodafone address in Auckland on it.

Been told will get call back in 30 minutes to one hour, as no reply from whoever it is they were awaiting response.
Call time 48 minutes, I stayed calm and polite through call, and people on other end were polite.

Know heaps of posts on this but was hoping not to have to go through it with VodafoneTV, didn’t expect to get overcharged.

I suspect it stopped the movies being free when canceled movies, and charged 18 days of movies. There was no one button to cancel both together, had to cancel movies before option to cancel start up came up. The thing is both services have still been paid for the 18 days, so the movies should’ve remained free.

See if they ring back.

sansom

421 posts

Ultimate Geek

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One NZ

#2523618 15-Jul-2020 17:16

Hi @rugrat, Sorry but I've been away on leave. I'm back tomorrow though, so can get someone to look at this if you haven't had any joy getting through on the phone.

Hamish

rugrat

3106 posts

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Lifetime subscriber

#2523723 15-Jul-2020 19:27

No one has rung back, enjoy your leave and sorry for interrupting it.

If you're able to look into it when back that'll be great. I think they were genuinely trying to help on phone, just they don't have the tools, procedures to do it smoothly.

Thank you.

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