Krapi Cable Congestion?

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491 posts

Ultimate Geek

#1527261 6-Apr-2016 19:34

johnr:
ramboky:
johnr: @ramboky are you having issues this evening, Just don't look at peak time speed but general browsing / netflix / Youtube working OK? (fingers crossed better than last week)

I haven't had any significant issues outside peak at all. My issue is peak time congestion, just as it has been for the last year. Like the rest of the Island Bay customers here, my connection drops to a fraction of the speed I'm paying for every night and of late it seems to be getting worse again. For the last few weeks is been around 10Mbps.

What speed are you getting now testing to VodafoneNZ Wellington over Ethernet?

Over several tests speeds were variable and seem to be deteriorating. Best was 75Mbps, worst was 22Mbps. Averaging around 40Mbps. Off peak I usually get full speed (98Mbps+). Seems the peak is getting wider.

Certainly not any kind of improvement, quite the opposite.

Kodiack

709 posts

Ultimate Geek

Trusted

#1527290 6-Apr-2016 20:09

Finished up my coding for the night. Rebooted back into Windows to play some games and watch Netflix. Here's how things are currently looking just after 8 pm:

Kodiack

709 posts

Ultimate Geek

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#1527315 6-Apr-2016 21:06

Rocket League started playing like absolute crap a few minutes ago. My latency was hovering around 250 ms for a while. Here's a new speed test result:

I'm unfortunately not seeing any improvement whatsoever tonight.

EDIT

Haha, I somehow just realised that my latency to the Wellington server was a whopping 87 ms.

Sideface

9350 posts

Uber Geek

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Lifetime subscriber

#1527317 6-Apr-2016 21:14

Island Bay, cable 100/10, node WKH, tested over ethernet:

Some improvement tonight but ...

OOKLA - VF Wellington server:

7pm: 93 Mbps - my best result for April
8pm: 93 Mbps - my best result for April
9pm: 17 Mbps - my best result for April (average 10 Mbps, range 6 to 17 Mbps)

[nPerf to Auckland results were similar]

EDIT: speeds are very variable - consecutive tests give completely different results - above results are the best of three.

Sideface

ramboky

491 posts

Ultimate Geek

#1527334 6-Apr-2016 21:22

I'm getting really inconsistent speeds. Anything from 10Mbps to 80Mbps with tests just a few seconds apart.

ramboky

491 posts

Ultimate Geek

#1527474 7-Apr-2016 10:04

Radio silence again.

Can we get back to my previous question; how is it we went from work on WKH being "late this afternoon or tomorrow morning" to next week in the space of 24 hours? And how is it every two weeks we get told it will be addressed in two weeks but it never happens? Is the upgrade project really such a shambles that dates can't be more specific than some time in a six month (and growing) window?

What is different about this promise of "next week" from all the others?

Or, more importantly: WHEN IS WKH GOING TO BE FIXED SO WE START GETTING THE CONNECTION WE ARE ALL PAYING FOR???

johnr

19282 posts

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Inactive user

#1527477 7-Apr-2016 10:07

It's a major project and time lines change and plans change depending on many factors, I can't add any more value than this sorry,

John

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Jase2985

13457 posts

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#1527544 7-Apr-2016 11:30

johnr: It's a major project and time lines change and plans change depending on many factors, I can't add any more value than this sorry,

John

but the letter that everyone was sent said it should/would be fixed in October, which was 6 months ago.

surely vodafone needs to front up to customers and say, hey we have a problem with the cable network, its complicated, it make take some time to fix, we cant give a date, and then offer customers compensation, not force customers to lay a TDR complaint to get something back.

It just seems like its not a priority, because if it was it should have been worked on every day and be fixed by now.

Stop hiding the issue, admit there is a problem, compensate your customers and say you have no idea when its going to be fixed instead of continually leading people on.

r2b2

586 posts

Ultimate Geek

#1527545 7-Apr-2016 11:33

Jase2985:It just seems like its not a priority, because if it was it should have been worked on every day and be fixed by now.

I don't believe anyone here has said that its not worked on every day. Just because actual nodes aren't being upgraded doesn't mean there isn't work going on in the background. I'm guessing the work also needs to compete with network outage fixes.

I'm also guessing that if the fix for WKH was so easy that it would have been done by now so presumably there are some major network changes/fixes required to fix.

quickymart

13925 posts

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#1527571 7-Apr-2016 12:06

What I find interesting is I still receive advertising (in the mail) from Vodafone inviting me to join their broadband services. I would rather see them put such advertising activity on hold, while they sort out their existing issues, instead of chasing new customers all the time when they are clearly struggling to support their existing ones. Just my 2c.

ramboky

491 posts

Ultimate Geek

#1527609 7-Apr-2016 12:59

johnr: It's a major project and time lines change and plans change depending on many factors, I can't add any more value than this sorry,

John

Sorry John, but that's bulls#!t. We're not talking about a delay of a week or two, or even a month or two, we're talking about taking a year to resolve an issue in one specific area. A freakin year! We're talking about you coming here every other week for six months to tell us it'll be addressed next week, only to find it still hasn't been done. Either you're stringing us along or the project manager is stringing us all along, you included. Either way Vodafone just continue to demonstrate how utterly incompetent they are.

ramboky

491 posts

Ultimate Geek

#1527610 7-Apr-2016 13:02

quickymart:

What I find interesting is I still receive advertising (in the mail) from Vodafone inviting me to join their broadband services. I would rather see them put such advertising activity on hold, while they sort out their existing issues, instead of chasing new customers all the time when they are clearly struggling to support their existing ones. Just my 2c.

Call Vodafone sales, tell them you're after a cable connection in Island Bay and listen to them lie to you about how there are no congestion issues to be concerned about. It's disgusting that a company can continue to do business like this.

quickymart

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#1527675 7-Apr-2016 14:05

I'm in Auckland, so I can't get cable (this was a sales brochure for fibre, which I already have with Spark). But that doesn't mean my comments don't apply - I feel that they should still be pouring as much resource as possible into sorting out this long-running issue first. Then once that's up and going, start chasing new customers.

JulianB

58 posts

Master Geek

#1527719 7-Apr-2016 15:21

Interestingly I called Vodafone support a couple of days ago to adjust our internet plan. Initial browsing on the website on the broadband address checker concluded that UFB [which we certainly have] is not available at our address currently. I sorta took this as a tacit admission on Vodafone's behalf that, 'yeah, we're having some troubles where you live right now'. However, upon reflection I think this may be too generous.

-j

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#1527773 7-Apr-2016 16:33

The History of Krapi Cable Congestion

First post 14 April 2015 :

gbwelly: Things are getting absurd with cable performance. <snip>

EXECUTIVE SUMMARY :

These 3 graphs are hourly TrueNet file transfer stats for cable 100/10 Mbps, node WKH, averaged over a week.

July 2015 "congested" :

December 2015 "fixed" :

April 2016 - not fixed :

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