Vodafone: data sessions stalling, SMS failures and inbound calls going straight to VM

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#406476 18-Nov-2010 22:26

richms: I have had the browser on my 2730 say connection unavailable when it had signal twice today. Never seen it before. The G in a box icon was showing at the top, no idea what happened but it worked again when I tried again.

This means your phone is attached to the 2G GPRS network

johnr

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#406477 18-Nov-2010 22:29

Kris89: I've experienced the missed calls/delayed txts problem for a month or two on and off - I'm only a very light cellphone user, but most days normally have a couple of google calendar txt notifications arrive, which are sometimes hours late (I had put it down to problems at googles end, until I saw this thread).

Today I missed a call at 3:53pm, and a couple of txts (unknown send time, but would have been after 12:50pm). At 5:57pm the txts came in all at once, as well as the Who Called message.
I was in Auckland CBD the whole time with reasonable reception, all communications were vf-vf.

Also had an incoming call cut off after a few minutes, at ~6:03pm (although haven't confirmed it wasn't the other persons phone out of battery or something)

Hi Kris

Can you please PM me the examples I would like to take a look

INFO required MSISDNs time and date

Thanks John

johnr

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#406478 18-Nov-2010 22:32

I can confirm the software patches have now been deployed right across the Vodafone NZ 3G Network

Vodafone and NSN have done extensive testing and are very happy.

Thanks John

BarTender

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#406499 18-Nov-2010 23:29

johnr: I can confirm the software patches have now been deployed right across the Vodafone NZ 3G Network

Vodafone and NSN have done extensive testing and are very happy.

Thanks John

Great news John, thanks for the update.

I haven't had problem in the last 2 days post swapping back to dual mode on my phone.

Kris89

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#406506 18-Nov-2010 23:47

johnr:

INFO required MSISDNs time and date

MSISDN's? Is this just the mobile numbers or something printed/coded on the phone/sim (like IMEI is)?

graemeh

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#406596 19-Nov-2010 09:36

Kris89:
johnr:

INFO required MSISDNs time and date

MSISDN's? Is this just the mobile numbers or something printed/coded on the phone/sim (like IMEI is)?

It's the phone numbers.... :)

johnr

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#406600 19-Nov-2010 09:44

Kris89:
johnr:

INFO required MSISDNs time and date

MSISDN's? Is this just the mobile numbers or something printed/coded on the phone/sim (like IMEI is)?

Sorry bad habit yes its just the mobile numbers

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BarTender

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#407569 22-Nov-2010 10:51

Just had another straight-to-voicemail + sms. First call I (hadn't) received on my mobile this morning.

johnr

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#407598 22-Nov-2010 11:21

BarTender: Just had another straight-to-voicemail + sms.? First call I (hadn't) received on my mobile this morning.

Please PM the details and I will take a look

The issue will not be related to this thread but I would say a single cell issue

Thanks John

nathan

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#407601 22-Nov-2010 11:24

didn't have the issue all last week while I was working in Wellington

got back to Auckland yesterday afternoon and into the CBD and lost my data connection and had to toggle flight mode to get it to come back online

johnr

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#407602 22-Nov-2010 11:26

nathan: didn't have the issue all last week while I was working in Wellington

got back to Auckland yesterday afternoon and into the CBD and lost my data connection and had to?toggle flight mode to get it to come back online?

Were you near Downtown Auckland CBD?

nathan

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#407605 22-Nov-2010 11:32

yes indeed, near lower albert street downtown area

johnr

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#407606 22-Nov-2010 11:34

nathan: yes indeed, near lower albert street downtown area

Thanks yes no way related to the known 3G issue we had.

I would just like to post again the software fix for the issue Steve Biddle raised has now been deployed right across the Vodafone NZ 3G network.

The software fix is not going to fix the day to day BAU issues

Thanks John

nathan

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#407609 22-Nov-2010 11:48

so I'm confused now, what should I be doing when my handset can't get data

do I still need to be reporting to VFNZ when I have these data issues that require flight mode toggle on/off

or this the new normal

johnr

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#407611 22-Nov-2010 11:56

nathan: so I'm confused now, what should I be doing when my handset can't get data

do I still need to be reporting to VFNZ when I have these data issues that require flight mode toggle on/off

or this the new normal

If you have a issue in a location with a service such as Voice or Data its BAU call 777 and log a fault ticket with the CSR. (take note of the ticket number)

Provide time & Dates and location and what is happening and if the issue is on 2G or 3G this will make it make easier

John

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