Krapi Cable Congestion?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Krapi Cable Congestion?

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130 posts

Master Geek

#1542760 27-Apr-2016 13:46

gbwelly:

As mentioned earlier in the thread, the 1st level support are unwilling to open a ticket without first doing the replace your ethernet cable/reinstall windows/restart your cable modem/sniff the couch/try a macbook/ turn your wifi off/etc ritual.

Of course. It would be foolish of them not to.

r2b2

586 posts

Ultimate Geek

#1542779 27-Apr-2016 13:49

gbwelly:
Now JohnR has packed it in, Dylan has left, are there any Vodafone employees left here? Perhaps @Demeter maybe?

The reason I ask is I would like to open a ticket for the congestion on my node, purely to ensure visibility to Vodafone. Given how many months it took to get it resolved last time I would like to get my node back on the radar ASAP.

As mentioned earlier in the thread, the 1st level support are unwilling to open a ticket without first doing the replace your ethernet cable/reinstall windows/restart your cable modem/sniff the couch/try a macbook/ turn your wifi off/etc ritual.

You should be able to get some traction via posting or messaging VF on their Facebook page unless they have turned over all the helpful people who manage that.

antoniosk

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#1542804 27-Apr-2016 14:13

gbwelly:

Now JohnR has packed it in, Dylan has left, are there any Vodafone employees left here? Perhaps @Demeter maybe?

The reason I ask is I would like to open a ticket for the congestion on my node, purely to ensure visibility to Vodafone. Given how many months it took to get it resolved last time I would like to get my node back on the radar ASAP.

As mentioned earlier in the thread, the 1st level support are unwilling to open a ticket without first doing the replace your ethernet cable/reinstall windows/restart your cable modem/sniff the couch/try a macbook/ turn your wifi off/etc ritual.

Honestly - if anyone wants higher visibility, Fair Go is now the place to go. TV exposure for cocked up service is never good, failure to respond is admission of guilt. TDR is a closed door process and slow, internal is even worse. This thread alone demonstrates the serious issues, and the massive disconnect between selling and ability to serve.

The issue here is visibility - Vodafone clearly knows the service is bad, the faults and exec acknowledged it in their comms in October and again in recent months.

What you want is assurance from someone who holds the budget and is reponsible for the work to front up and tell people what DAY it's going to be fixed.

TV pressure will drive this forward. But they will only come on camera once they have something to say.

Vote with your phone and facebook profile... the execs are on their homepage and upfront. Matt Williams Consumer director, Tony Baird Networks, Kelly Moore Operations and Russell Stanners, Chief Exec.

Go to the top folks - that's why these people are listed.

________

Antoniosk

r2b2

586 posts

Ultimate Geek

#1542816 27-Apr-2016 14:40

Although not entirely relevant to this thread, while I was hunting around Google I revisited this article from March 2014 :

In the event his proposal [to use Vodafone cable in cable areas rather than install fibre] was rejected, Vodafone would continue to maintain and run the cable networks and "eventually there will be a competing UFB network", Stanners said prior to Adams' rebuttal. The company would not proactively migrate cable customers to fibre in that scenario though they had the option of buying it from any retailer, including Vodafone, he said.

Wouldn't it have been nice if they had gone through with what the CEO had said to the media and allowed people to purchase fibre through Vodafone even in cable areas. Guess its just another case of VF greed rather than giving customers options.

froob

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#1542855 27-Apr-2016 15:26

r2b2:

Although not entirely relevant to this thread, while I was hunting around Google I revisited this article from March 2014 :

In the event his proposal [to use Vodafone cable in cable areas rather than install fibre] was rejected, Vodafone would continue to maintain and run the cable networks and "eventually there will be a competing UFB network", Stanners said prior to Adams' rebuttal. The company would not proactively migrate cable customers to fibre in that scenario though they had the option of buying it from any retailer, including Vodafone, he said.

Wouldn't it have been nice if they had gone through with what the CEO had said to the media and allowed people to purchase fibre through Vodafone even in cable areas. Guess its just another case of VF greed rather than giving customers options.

Their current strategy of marketing cable as "UFB" and not offering fibre to those customers does seem to be targeted at the uninformed (case in point, the flyer above). I would have thought a better strategy for the cable network to be viable in the long term would be to offer both services to customers, as in that media release, but have cable at a lower price point than fibre. That way they have some way of keeping customers that are actually aware of the difference between cable and fibre, which I would have thought would be a growing fraction of customers over time.

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ramboky

491 posts

Ultimate Geek

#1542867 27-Apr-2016 15:45

While my ADSL connection the last week has been much slower than Vodafone off peak, it's much more reliable and often faster when I actually want to use it. No streaming issues, no issues resolving CDNs, no stress and no anger. I don't know the results of the VDSL upgrade today but eff it, I'm done. Currently on hold to Vodafone cancellations. 11 minutes and counting...

Sideface

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#1542869 27-Apr-2016 15:47

froob:

<snip> Their current strategy of marketing cable as "UFB" and not offering fibre to those customers does seem to be targeted at the uninformed (case in point, the flyer above). I would have thought a better strategy for the cable network to be viable in the long term would be to offer both services to customers, as in that media release, but have cable at a lower price point than fibre. That way they have some way of keeping customers that are actually aware of the difference between cable and fibre, which I would have thought would be a growing fraction of customers over time.

The advantage of this to the consumer would be two-fold:

Those who migrate to fibre will get better performance
Those who don't or can't migrate from cable will get better pricing and improved performance, because there will be fewer users "congesting" the old cable system.

Vodafone would get money from both groups, and would lose fewer customers to other providers.

Everybody wins! (in theory )

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ramboky

491 posts

Ultimate Geek

#1542881 27-Apr-2016 15:59

Done. As of May 2nd I will no longer be a Vodafone customer. I really don't care if they do manage to get their cable network fixed in the New Two Weeks™, I have little faith it will stay fixed and frankly, I'm tired of doing business with such a dishonest and incompetent company. Between mobile and broadband I've been a Vodafone customer for most of the last 10 years, but at this point it's unlikely I'll ever be a customer again.

I'll let you guys know how my VDSL upgrade works out.

BarTender

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#1542889 27-Apr-2016 16:18

ramboky:

While my ADSL connection the last week has been much slower than Vodafone off peak, it's much more reliable and often faster when I actually want to use it. No streaming issues, no issues resolving CDNs, no stress and no anger. I don't know the results of the VDSL upgrade today but eff it, I'm done. Currently on hold to Vodafone cancellations. 11 minutes and counting...

I'm sure I suggested moving to ADSL this over two weeks ago and was met with some rather terse words.

The more I read the thread the more I am sure it's a twofold issue. One with the peak time congestion on the Cable nodes that are maxing out the linkspeed and then start drastically dropping packets. Also I believe the Transparent Proxy is to blame for much of the CDN woes.

quickymart

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#1542925 27-Apr-2016 17:01

Just so long as they say they're going to do what they say they will, as opposed to telling you what you want to hear just to get you off the phone.

As to Stanners's, uh, "dream" of a competing UFB network, that's exactly what it is - a dream.

ramboky

491 posts

Ultimate Geek

#1542929 27-Apr-2016 17:10

BarTender:
I'm sure I suggested moving to ADSL this over two weeks ago and was met with some rather terse words.

And I explained the reason I stayed was because of the constant suggestions that the fix was imminent.

If Vodafone had been honest about the situation I would have cancelled months ago.

quickymart

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#1542940 27-Apr-2016 18:10

You think John was blatantly lying to you?

Chrizvi

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Ultimate Geek

#1542941 27-Apr-2016 18:16

to be fair.. Brooklyn cable speed is really good even on peak hours...

there were just time that it disconnects due to their maintenance..

here's my current speed test at 612pm. Note that I am connected on Wifi :-)

ramboky

491 posts

Ultimate Geek

#1542966 27-Apr-2016 18:37

quickymart:

You think John was blatantly lying to you?

No! I am not suggesting for a second that John lied to anyone. In fact, I am quite certain John was just passing on what he was told and I've already stated that, more than once. But I'm also certain, from speaking to other sources, that there is no way Vodafone could have had this issue resolved back in January, nor have any of the past indications of "two weeks" been remotely possible. It's dishonest to market a product you know to be well below standard and it's dishonest to mislead or withhold information about the real state of progress to Vodafone's customers and its own staff.

ramboky

491 posts

Ultimate Geek

#1542968 27-Apr-2016 18:40

The VDSL upgrade was completed today. It's looking pretty good:

Latency is notably better both nationally and internationally.

Looks like Island Bay customers do have options after all.

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